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Renaissance St. Louis Airport Hotel

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Renaissance St. Louis Airport Hotel
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700 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance St. Louis Airport Hotel
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Showing 696: English reviews
Round Rock, Texas
Reviewed 29 December 2016

The good - close to the airport, easy freeway access, my room was clean and friendly staff. Concierge room is well maintained and staffed with fresh fruit, coffee available all day and decent breakfast. The bad - this hotel is under renovation and I was not informed of this whole checking in. The front lobby should have informed me of...

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Helpful?
Thank KelpMe
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback on your recent stay with us. We do apologize for not informing you of the renovation. We need to do better at keeping our guests abreast of what will be affecting their stay. We are pleased to hear that you enjoyed our staff and the concierge lounge. We hope to see you back soon.

Reviewed 11 December 2016 via mobile

We came up to go to a Cardinals game and decided to stay here instead of downtown. Hotel was in a convenient place. Room was clean and quiet. Will definitely stay here again if we have the opportunity to!

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Helpful?
Thank Chasity M
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We glad you gave us an opportunity to host you. We hope the Cardinals held up their end and won for you. We do hope to see you again soon.

Johnson City, Tennessee
Reviewed 22 November 2016

Was here for a conference and spent most of my time on the property. The staff was very kind. I was warned about the construction noise, and didn't notice anything. The shower in the renovated bathroom was great. The restaurant could use a better menu, but the catering staff was wonderful when dealing with my dietary restrictions. Highlight: sipping bourbon...

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Helpful?
Thank Patricia W
Reviewed 20 November 2016

No way how to open window in your room, just AC. Table in your room is moving when you touch it, no fridge in the room. Good food, plenty of beverages at the bar. But poor service, at the breakfast and dinners. One lady brings you soup and another after some minutes spoon ....

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Helpful?
Thank Borek H
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for taking the time to review our property. We truly appreciate the feedback. We do apologize for the issues you experienced with our restaurant. We will utilizing this as training for our team. Thank you and we hope to see you back with us again soon.

Miami, Florida
Reviewed 31 October 2016

Located near the airport. They do offer a shuttle service to the airport. The guests are charged a daily parking fee. Mine was $12.00 for 24 hours. This gets you into a parking lot. However, I came back much later in the evening and no spaces were available except in the very back parking area. This area is VERY DARK....

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Helpful?
Thank Hialeah73
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do apologize for the issue with our parking. We are looking at a couple of options to make this less of an issue. Thank you again for the feedback.

Newbury Park, California
Reviewed 26 October 2016

The shuttle came immediately to pick us up. The front desk staff was great. The Hotel is very clean and furnished in a modern style. When we left, we needed to take the shuttle back to the airport to pick up our rental car. When the driver found out we weren't flying out, he drove us directly to the car...

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Helpful?
Thank teachscott
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great comments about your stay and our team. We look forward to having you back with us soon.

Brandon, Mississippi
Reviewed 26 October 2016

This was one of the worst stays at this location that I've experienced. It started on arrival. The doormen weren't outside to help guests as they arrived. They were inside. Another guest had to hold the door open for us. Once inside, we were met by an aggressive doorman who wanted to take and watch our luggage. I could literally...

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Helpful?
Thank WoodbridgeBloke
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We did speak off-line and I again apologize for these issues. I believe that they were isolated events and we will correct them for your future stays. Thank you again for your business and the feedback and we hope to see you again soon.

Washington DC, District of Columbia
Reviewed 17 October 2016 via mobile

I booked a "Club Level Room" rate and upon check-in was told the "club floor is full". I informed the front desk clerk that my reservation was specifically for a "Club Level Room", and was essentially told, you'll still have access. As a Marriott Rewards Platinum Elite Member, I am well aware of what I have access to (I have...

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Helpful?
Thank krfossum
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. It seems we dropped the ball on your stay from the very beginning. We do apologize for not meeting your, or our, expectations. We will be utilizing this as training for our team. We do hope to have another opportunity to serve you. We are confident that we can show you the true Renaissance St....

Ames, Iowa
Reviewed 12 October 2016 via mobile

On the upside the hotel is clean and nicely appointed. But, I expect my room to be visited by housekeeping everyday. I slipped out of my meeting and ran to my room late in the afternoon to grab something out if my bag. I found towels still on floor, room untouched. I stopped by the front desk and asked thrm...

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Helpful?
Thank bugs4cy
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. I do apologize for the issues with our housekeeping and ice machines. We will be addressing these issues immediately. Thank you for the feedback and we hope to see you back with us soon.

Manning, SC
Reviewed 2 October 2016

We have had an annual meeting for the last 3 years so this was my 3rd visit. Last year was good but this year was only so-so. The room was nice but I had people adjacent who came in about midnight and seemed to congregate right beside to the wall behind my bed to talk very loudly on cell phones...

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Helpful?
Thank PaxvilleBoy
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback. We do apologize that we did not meet your, or our expectations. We will be addressing these issues with our team. We do hope to host your group again in the future. Thank you and we again apologize for these issues. Jeff Keeley General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 

Additional Information about Renaissance St. Louis Airport Hotel

Address: 9801 Natural Bridge Rd., Berkeley, Saint Louis, MO 63134
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: $131 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance St. Louis Airport Hotel 3.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Renaissance St. Louis Airport Hotel Saint Louis, MO
Hotel Style:
#5 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance St. Louis Airport Hotel staff and other travellers.
10 questions
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Edgewater, Colorado
over a year ago
9 months ago
Ballwin, Missouri
over a year ago
Linn Creek, Missouri

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Questions? Get answers from Renaissance St. Louis Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for and demand good pillows.”
 of 5 bubbles Travelino, 25 Feb 2017 | Read review
“South side”
 of 5 bubbles scot4ford, 22 Jan 2017 | Read review
“I only attended the conference center”
 of 5 bubbles 335vikkif, 29 Dec 2016 | Read review
“Make sure you inquire about construction at check in”
 of 5 bubbles KelpMe, 29 Dec 2016 | Read review
“You can get FREE WiFi if you ask for it and are a Frequent Member of The Marriott Rewards Club.”
 of 5 bubbles Hialeah73, 31 Oct 2016 | Read review
5 of 5