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Embassy Suites by Hilton St. Louis Airport

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Embassy Suites by Hilton St. Louis Airport
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813 Reviews from our TripAdvisor Community

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Showing 807: English reviews
Allentown, Pennsylvania
Reviewed 3 days ago NEW

Was promised a two bedroom 2 bathroom suite. Upon arrival was told no rooms like that exist at this location.Craked and broken tile in elevator. Abandoned vacume sweepers parked randomly on my floor. Staff was pleasant but not empowered to make any decisions without management over sight. Temps in Business Center at least 85 degrees...why?

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Helpful?
Thank douglask631
Baltimore, Maryland
Reviewed 1 week ago

I'm a Embassy Suite fan. I'm trying to visit all of them or at least it seems that way. For a while I got disillusioned with Embassy Suites because the quality was going down. WE'll the quality all depends on what part of the country you're in. After visiting the last two, I'm once again a fan of ES's. Check-in...

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Helpful?
Thank MarylandVacation
Ryan J, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

MarylandVacation... Thank you for the nice review of our hotel. We are glad our hotel made it to your list of Embassy Hotels you are visiting. We hope you will stop by if you are in the area again. Thank you Ryan Johnson General Manager

New York City, New York
Reviewed 1 week ago

Coffee at breakfast was really bad. I'm not a coffee snob either. Checkout staff was rude. Our hallway was under construction at check in. Plastic on the floor and people putting up wallpaper right outside the room.

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Helpful?
Thank O9024LO
Ryan J, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

09024LO Thank you for your review of our hotel. I apologize you did not enjoy your stay with us. We are currently going through a renovation which does include new wall vinyl in all our hallways. The renovation will be completed in late January. We hope to see you again once our renovation is completed. Thank you Ryan Johnson General...

Kirksville, United States
Reviewed 1 week ago

Everything in this hotel was dirty and/or falling apart. From mystery stains on my carpet, mold in the showers, a green stinking hot tub, and holes in the doors, this hotel is need of some serious maintenance/upkeep. I would not suggest staying here if you expect cleanliness in your choice of hotel. However, the staff was nice and the Manager's...

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Helpful?
Thank 772taylorg
Mooresville, Indiana
Reviewed 1 week ago via mobile

Corvelle was doing a great job keeping up with night reception . He had great people skills . Definitely need more people like him. Enjoyed our stay at the hotel. Suite was very nice. Hotel food was really good as well. Front desk staff was very helpful. Everyone we ran into was always smiling and made us feel welcome

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Helpful?
Thank meganroadrunner1979
Ryan J, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Thank you for the nice comments about the hotel and staff. I will be sure to send your comments with our staff. We look forward to seeing you again soon. Thank you Ryan Johnson General Manager

Nashville, Tennessee
Reviewed 1 week ago

The staff provided a seamless customer service experience throughout the duration of our trip!! They were all personable and professional. The made our stay there during our Thanjsgiving Day travel perfect!!! We were THANKFUL that we stayed there.

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Thank 615Jocelyn
Columbia, MO
Reviewed 2 weeks ago

This property was just what we needed at a good price. We travelled to St. Louis to catch an early flight the next morning...so much easier than a 3 am drive from our house. The desk staff were amazing, even phoning our room to see if we needed anything. Prior to arrival I needed to phone the hotel, and Jordan...

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Thank Sallyninepatch
Lubbock, United States
Reviewed 2 weeks ago

Front staff was nice. Location of hotel was good, but cleanliness was not what you expect from and Embassy Suites. Our second night we arrived to a room that had obviously not been cleaned, no soaps, or clean towels. Little disappointed, but not terrible.

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Helpful?
Thank Hector D
Ryan J, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Hector D... I appreciate you taking the time to write a review about your recent stay with us. I apologize for the lack of service you received. I can assure you this is not the standard. I will follow up with the housekeeper assigned to clean you room to ensure this was an isolated incident. We hope to see you...

Washington DC Area
Reviewed 2 weeks ago

Needed to be near the airport for very early morning meeting. Chose ES b/c of the brand. Great manager's reception. Beautiful, spacious room...Comfy bed. Very modern decor....Open/inviting bar atmosphere. As always, great breakfast...Even better wine!!! Although there is construction/renovation work, it went unnoticed...Seriously! The AP shuttle runs every half hour, but readily agreed to take me at a semi-off schedule...

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Thank gerris_kid
Reviewed 2 weeks ago

Although hotel was under construction at the time, the Staff makes great impression and reason to return. From check-in to check-out, we were made to feel top priority. I would recommend this hotel to others.

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Helpful?
Thank lenoram160
Ryan J, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Thank you for the nice review of our hotel. The renovation will be completed in January so we hope to see you back then. Thank you Ryan Johnson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suits St. Louis Airport hotel is located just two miles from Lambert International Airport. Located in Bridgeton, Missouri with easy access to St. Louis. Guests can enjoy two-room suites, complimentary cooked-to-order breakfast, nightly Evening Reception with complimentary drinks and on-site restaurant, Anne Morrow's. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis Airport

Address: 11237 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Region: United States > Missouri > Saint Louis > Bridgeton
Price Range: $159 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton St. Louis Airport 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Embassy Suites St. Louis - Airport Hotel Bridgeton
Embassy Suites Bridgeton
Bridgeton Embassy Suites
Embassy Suites By Hilton St. Louis Airport Saint Louis/Bridgeton, MO
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis Airport staff and other travellers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton St. Louis Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Highest available floor, away from I-70”
 of 5 bubbles Leeskibike, 8 Nov 2016 | Read review
“Pull back the mattress from the wall and check between the mattress and box spring for bed bugs before you bring your luggage in the room.”
 of 5 bubbles djschlachter, 7 Nov 2016 | Read review
“Noisy, dirty and strange!”
 of 5 bubbles ivblueyes, 7 Oct 2016 | Read review
“There are none. We changed rooms once as a/c did not cool properly.”
 of 5 bubbles 18LindaH18, 28 Sep 2016 | Read review
“Room 409 too close to other rooms to have curtains open. No privacy. Had to keep curtains shut”
 of 5 bubbles WklyBusinessTrvler, 10 Sep 2016 | Read review
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