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Sheraton Clayton Plaza Hotel St. Louis

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Sheraton Clayton Plaza Hotel St. Louis
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635 Reviews from our TripAdvisor Community

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Showing 632: English reviews
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Centertown, Missouri, United States
Reviewed 3 days ago NEW

We stayed here while on a girls trip. The room was amazing and a very clean facility. The staff was very helpful also. It is in a great location too. We opted to walk to dinner and there are several great restaurants in a short walking distance to the hotel. The metrolink is close also, so instead of fighting downtown...

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Helpful?
Thank Nicole S
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Nicole S.: Thank you for a wonderful review. Thank you also for highlighting all the great things about our location. I will post this review for all our staff to see.

Reviewed 4 days ago NEWvia mobile

Our family of four traveled to St. Louis for a weekend vacation and used a website's Express Deals to book, so we didn't know which hotel we'd be getting. We were very pleased with our stay. Yes, it's a bit dated with the smaller bathroom, but still nice, clean and the staff was friendly and helpful. We frequently stay at...

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Helpful?
Thank Lola's J
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Lola's J: Glad to hear you were pleased with your stay. Great news is that our renovation continues so the next time you come back we'll have finished our $1.5 million elevator replacement and have moved to the rooms.

Sacramento, California
Reviewed 4 days ago NEW

I recently stayed for three nights. My stay was acceptable - far from great, but not horrible either. I would have given them 3.5 stars, but half stars aren't allowed. As mentioned in previous reviews, I had no problem with the elevators. If that concerns you, don't be nervous. It was a non-issue. The good: Staff was friendly. If you...

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Helpful?
Thank LARRY M
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Larry M: Thank you so much for the feedback. We will ensure that you get a room with a view the next time you are here and as for the parking, there is about to be a very serious conversation between me and the company operating the garage.

Carmel, Indiana
Reviewed 6 days ago NEW

I am a Platinum member who stayed here recently. Hotel is very worn down, parking is not easy and expensive for a nasty open air lot. Stains all over the carpet in the halls, elevators in repair, rooms are old, worn and dated. Bathrooms are small and cramped. No upgrade at check in, you have to pay for wifi, etc,...

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Helpful?
Thank Matt B
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Matt B.: I am sorry that we did not live up to your expectations but I am happy to report that you we are now in the midst of our renovation so the elevators will be completely replaced. They are not being repaired. When we took over this hotel 2 years ago, we found it had not been renovated...

North Carolina Mountains, North Carolina
Reviewed 1 week ago

The room is pleasant but the hallway lighting comes in through the door, the other guests during my stay were disrupting and to pay for wifi after a 167 room charge is absurd. Next time back to the Clayton

Review collected in partnership with this hotel
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Helpful?
Thank Maria M
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Maria M.: I am sorry to hear about the challenges you faced during you stay. I hope that we took care of the noise issues the minute you called us as there is always someone on staff 24/7. Paying for Wi-Fi is a brand standard which you can easily overcome by becoming a member of our SPG program Please...

Jefferson City, Missouri
Reviewed 2 weeks ago

Parking next to the hotel is convenient but not well maintained. There should not be a parking charge. Exiting the parking garage is complicated. The rooms are overpriced by about $20-30/night. Room service was okay but did not bring everything advertised with the item on the menu. The front desk then calls back the room an hour after room service...

Review collected in partnership with this hotel
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Helpful?
Thank mdt718
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear MDT718: I am so sorry to hear that you found your stay with us to be below your expectations. I am more than willing to discuss your issues should you be willing to reach out to me. I await your call.

Arlington, Virginia
Reviewed 19 January 2017

I have Gold Status with SPG and am accustom to certain privileges the status brings at the hotels in the SPG group. Complimentary upgraded rooms, access to the lounges, etc. are what drives me to stay at SPG resorts, however my stay at the Clayton Plaza was not what I was expecting. Although they thanked me for being a member...

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Helpful?
Thank diveferfun1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Diveferfun1: I am so very sorry that we did not treat you to all the privileges you have earned and I would appreciate it if you would reach out to me so I may see if I cannot come up with a satisfactory solution for you. I await your call.

Boulder, Colorado
Reviewed 18 January 2017

Stayed around New Years 2016. The hotel is so run down and is really in need of a facelift. There's an extremely strong air freshener odor in the lobby and as soon as you get up to the rooms, there's a musty old smell. Obviously, one elevator was down, not that big of a deal. However, there's a major problem...

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Helpful?
Thank Natalie L
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Natalie L.: I am sorry that we did not live up to your expectations but I am happy to report that you we are now in the midst of our renovation. When we took over this hotel 2 years ago, we found it had not been renovated in 8 years so we are addressing that need now. Further renovations...

Reviewed 20 December 2016

We had our office law firm holiday party at the Clayton Sheraton. All of the staff were outstanding, the servers were excellent, the food was great, the banquet room was wonderful. I can't say enough about the service and the way the hotel worked with our budget. Thank you so much, Deedy, Tina, Todd, and staff. 110% outstanding!

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Helpful?
Thank Mary R
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Mary R.: What an awesome review. Thank you so much and I will definitely pass on your kudos to Deedy and Tina. Have a great 2017!

Washington DC, District of Columbia
Reviewed 19 November 2016

Stayed at Clayton in Nov. 2016. I am a frequent traveler cause of work. Clayton Sheraton needs much improvement in terms of cleanliness - hallway carpets were stained and had bad odor. Room carpet was stained (no smell though). Air filters in the room seems like were not changed for more than a year. Fitness equipment seems like was never...

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Helpful?
1Thank Aamar_12
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Aamar_12: Would love to hear more details regarding your stay. I will await your call to see what I can do to help you. Yours sincerely,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more   less 

Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
Region: United States > Missouri > Saint Louis > Clayton
Price Range: $172 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
Clayton Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Clayton Plaza Hotel St. Louis staff and other travellers.
1 question
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Raleigh, North Carolina

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Questions? Get answers from Sheraton Clayton Plaza Hotel St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room on the 6th floor; don't pay for parking, the parking gate is always open.”
 of 5 bubbles D7356YAlarrym, 20 Feb 2017 | Read review
“Try different Starwood property”
 of 5 bubbles Aamar_12, 19 Nov 2016 | Read review
“Through mid-2017, I would request a room on a low floor so you can walk up the stairs.”
 of 5 bubbles jag343, 4 Nov 2016 | Read review
“Club Level!”
 of 5 bubbles 5617Sarah, 23 Aug 2016 | Read review
“Avoid the "Pool View" Rooms at all cost!”
 of 5 bubbles SEAMONKEYINK, 31 Jul 2016 | Read review
5 of 5