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Thank you for this amazing experience. We always go to the Ritz in December to see our family that lives in St. Louis; and every time we go it gets even better. Please give thanks to Jamie Dam (Head Of Security) for also giving us...More
We’ve been coming to this hotel every other year for 17 years. Our stay this past weekend was wonderful. Since our last visit the hotel had been renovated. We stayed on the Club Level, which will be renovated this Jan. We had the best service...More
Not the weekend we hoped for. We wanted to stay in the Clayton area for convenience to restaurants and shopping. The room was fine but the bed was terrible. Neither of us slept well. We stayed on the club level. We went to the club...More
Date of stay: December 2018
3 Thank Foddie-Traverler
Response from Amanda J, General Manager at The Ritz-Carlton, St. LouisResponded December 11, 2018
Thank you so much for taking the time to review your experience at The Ritz-Carlton, St. Louis. Reading your commentary was truly unsettling. Although we may pride ourselves in not only meeting our guests expectations but exceeding them, we clear fell short of...More
I'm a lifetime platinum member. I was accidentally double booked for a reservation. One by me and one by my company. Since the ongoing trouble with the website only one of the reservations was showing under my profile. I cancelled one of the reservations the...More
Date of stay: November 2018
4 Thank StevenMarkAb
Response from Amanda J, General Manager at The Ritz-Carlton, St. LouisResponded December 5, 2018
Thank you so much for sharing your feedback. My name is Amanda Joiner and I am the General Manager of the hotel. Please accept my sincere apology that we have left you feeling unvalued. Your opinions and business are very important to me...More
The Ritz in Clayton is such a welcoming property. Their rooms are beautiful, spacious, and the suites are especially gracious. All are well-appointed with great attention to detail. I always “grade” a hotel on the quality of its beds and bathrooms. The Ritz is excellent...More
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm …Moreambiance of our luxury hotel in St. Louis, Missouri, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Amanda J | Property representative |
Dear Jamie B,
Thank you for submitting your question regarding the hotel's Cigar Club. Although five independent travelers have posted that they personally have not observed an odor, we recognize that all guests have... More
Dear Jamie B,
Thank you for submitting your question regarding the hotel's Cigar Club. Although five independent travelers have posted that they personally have not observed an odor, we recognize that all guests have different sensitivities. I would welcome the opportunity to speak with and you can be reached at (314) 863-6300.