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Hilton St. Louis Frontenac

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Hilton St. Louis Frontenac
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807 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton St. Louis Frontenac
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Showing 794: English reviews
Louisville, Kentucky
Reviewed 24 September 2015

We chose this hotel for a three day stay due to our Grandson getting married. I am so happy we made this choice for many reasons. First we had a handicap accessible room due to my husbands heath and abilities, By having this it made this stay easier on the both of us. While there my husband and an unexpected...

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Helpful?
Thank Rita C
Boca Raton, Florida, USA
Reviewed 22 September 2015

I last stayed at this hotel ten years ago and left a shirt in the closet but housekeeping claimed they never found it so I stayed in different hotels around St. Louis since. However this hotel was the most convenient choice. I booked with Hilton points almost guaranteeing that I would not get the room of my choice until check-in....

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Thank Stuart L
St. Louis, United States
Reviewed 22 September 2015

This is absolutely a wonderful hotel.. Great staff. I would sty here all of time if I was able to. I would also recommend this upscale hotel because of the nice area. I was able to walk to the mall and to great smaller shops in the area

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Thank Lisa W
Chicago, United States
Reviewed 22 September 2015

I don't know if this is because this hotel is in one of the nicest parts of St. Louis County, but one employee made me feel like she was doing ME a favor to even speak to me when I arrived, smiling, for check-in. She seemed to find dealing with me at all to be a huge annoyance. Also, bar...

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Helpful?
Thank Kathleen O
alsedlacek, General Manager at Hilton St. Louis Frontenac, responded to this review

Thank you for your positive comments regarding our property and team members as I must apologize on behalf of the individual who did not make you feel welcome. It is our main priority to ensure all staff members are trained in customer care and that it is genuine in nature. We appreciate your comments in these areas and have also...

Reviewed 21 September 2015 via mobile

I didn't even get to stay here. The person on the phone hung up on me mid-phone call. It is incredibly disrespectful. I didn't even want to make my reservation over the phone; I was forced to call because the website wouldn't work. I really didn't need the endless loops of unsuccessful attempts to make a reservation online or the...

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Helpful?
Thank ShugaBoomBoo
alsedlacek, General Manager at Hilton St. Louis Frontenac, responded to this review

Thank you for your comments regarding your phone and reservation experience. We take service very seriously and between the 800 number call center and our in house reservation system it is our responsibility to ensure proper care while taking your request. The hotel did have phone concerns over this period of time that have been addressed but it is certainly...

Chicago
Reviewed 19 September 2015

The rate and location for this hotel are outstanding. Access to upscale shopping , fantastic restaurants and a nice neighborhood are all contained within a stay at this hotel. The hotel could use some updating and some rooms are so far from the lobby that you feel you're in another state. However the rate and amenities far outweigh these minor...

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Thank Batesjd
Kearney, United States
Reviewed 16 September 2015

I called over four times to be put in a block of rooms, only to get a voice mail and no one called me back. After finally getting it booked, I called to CONFIRM a reservation and was placed on hold for 30min. The manager only said "sorry". Will NOT stay again.

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Helpful?
Thank Meredith E
alsedlacek, General Manager at Hilton St. Louis Frontenac, responded to this review

I appreciate your review of your recent experience while making a reservation at our hotel and certainly apologize for the service issues that you experienced. Exceptional guest service is the foundation of our brand and our property. Your feedback helps us improve and we appreciate you letting us know of the experience so we may make the necessary improvements. We...

Reviewed 15 September 2015

My first visit to this hotel, and from the arrival greeting that consisted of a thorough explanation of where to park, onsite amenities (restaurant, health club, bar, executive lounge), where to enter the hotel with bags in hand, I was impressed. Every employee interaction was top notch, going out of their way to help as needed. Simple things like opinions...

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Thank tejasdrmr
Milwaukee
Reviewed 14 September 2015

We visited St. Louis for a wedding, and booked this hotel simply because it was recommended as our friends' wedding block of rooms. I will never blindly book again, because we were so disappointing in the hotel. First of all, it is 30 mins from the city center by car. Second of all, it is too big to navigate, dated,...

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Thank psmeier
Buenos Aires, Argentina
Reviewed 12 September 2015

I have stayed many times at this hotel, the quality of the staff is awesome. the hotel is a great experience for business travelers. The pool is great and the food at the bar is really good They could change the menu a little bit

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Thank tomas p

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The Hilton St. Louis Frontenac hotel is located next to Plaza Frontenac, a popular attraction for shopping, dining and entertainment. Each well appointed room and suite includes WiFi at no charge. The hotel features vast and beautiful event space for conferences, business meetings and weddings. Just a short ride to many of the St. Louis attractions and a complimentary shuttle is available for airport transportation. Enjoy our Provinces Restaurant and newly renovated bar with a complimentary business center just steps away. ... more   less 

Additional Information about Hilton St. Louis Frontenac

Address: 1335 S Lindbergh Blvd, Frontenac, Saint Louis, MO 63131-2926
Region: United States > Missouri > Saint Louis > Frontenac
Price Range: $181 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis Frontenac 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Hilton St. Louis Frontenac Hotel Frontenac
Hilton Saint Louis
Saint Louis Hilton
Hilton St. Louis Frontenac Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton St. Louis Frontenac staff and other travellers.
4 questions
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Palos Heights, Illinois
Campbell, Missouri
9 days ago
Dallas, Texas
4 months ago

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Questions? Get answers from Hilton St. Louis Frontenac staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on back side, not street side”
 of 5 bubbles Peter2150, 19 Nov 2016 | Read review
“Rooms toward the back and in the separate villa building are quiet and roomy.”
 of 5 bubbles wolery1, 1 Nov 2016 | Read review
“great places close by to eat, plenty of parking, restaurants on site”
 of 5 bubbles mirtlec, 18 Oct 2016 | Read review
“The front desk was truthful and will go out of its way to accommodate guests.”
 of 5 bubbles Farenzy, 9 Oct 2016 | Read review
“The musty room was above the front desk area.”
 of 5 bubbles 687peterx, 2 Oct 2016 | Read review
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