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First off the room condition is horrible. There is an unclean feeling you can't shake as soon as you walk into the hotel itself, but it only gets worse when you get to your room. Looks like a 3rd rate contractor has done all the...More
Response from Manager_11525, General Manager at Crossland St. Louis - Airport - Chapel Ridge RoadResponded 30 September 2015
Thank you for your recent review of your stay. The conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will continue to strive to provide each guest with a comfortable room and great customer service....More
I just love how small and quiet the hotel is. Sheadia And Sandra are the sweetest young lady's I've meet so far. They were very polite, asked for skillet they didn't have any she called down to another location to get one. Breakfast could be...More
Response from Manager_11525, General Manager at Crossland St. Louis - Airport - Chapel Ridge RoadResponded 2 April 2015
Thank you so much for sharing your experience with us. I'm so pleased to hear that our staff were friendly and provided you with great customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the...More
I booked this place because it was cheap but I knew from the moment I stepped into my strange smelling 'smoke-free' room on the 1st floor (which you have to go DOWN the stairs to reach), there would be problems. The carpet is splotchy and...More
1 Thank Zelda C
Response from Manager_11525, General Manager at Crossland St. Louis - Airport - Chapel Ridge RoadResponded 23 February 2015
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home so I am disappointed to hear that your stay and room was not what you expected. To uphold our company's high standards, we will make...More
The room was horrible, nasty, cleaning level a 2.There so called free guest breakfast is nothing more than a express mini cart by the elevator.People outside in the hallway to much so called guest traffic with unsafe feeling of if your room and belongings will...More
1 Thank MrsRoomChec
Response from Manager_11525, General Manager at Crossland St. Louis - Airport - Chapel Ridge RoadResponded 19 September 2014
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room had such severe cleanliness issues. Your comments were reviewed by the staff, and we will be reviewing our cleanliness standards and procedures to ensure that this...More
I arrived a day early for my eight night reservation and I am glad I did. My room was disgusting, smelled and dirty. There was water pooled on the floor of the kitchen, and within 15 minutes of getting into the room, I killed two...More
US$53 - US$61 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available ,
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