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InterContinental Kansas City at the Plaza

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Traveller (322)
Room & Suite (200)
Dining (16)
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Overview
  • Excellent57%
  • Very good23%
  • Average10%
  • Poor6%
  • Terrible4%
Travellers talk about
“concierge floor”(98 reviews)
“craig walter”(89 reviews)
“reuben”(22 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
Jun. 5Jun. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,684)
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321 - 325 of 1,669 reviews
Reviewed 30 November 2016

The entire staff, from valet and check in to housekeeping and wait staff, did a phenomenal job of taking care of our needs. One person of note was Craig Walter on the Concierges floor. We were a fairly large group with 3 rooms and several...More

Thank bisonfan2016
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 1 December 2016

Dear bisonfan2016, Thank you for choosing to stay at the InterContinental Kansas City. We're very happy to learn you enjoyed all aspects of your stay, and we appreciate you sharing your feedback on TripAdvisor. We will relay your comments to Craig. Simply put, as you...More

Reviewed 29 November 2016

Our meeting was flawless because of the hotel team members that set up everything, checked in on me often and cheerfully served us! Simo Lamrani and his team - Rachid, Mehdi, Juan Carlos, Jesus, Mafatari. Thank you!More

Thank gehring95
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 30 November 2016

Dear gehring95, Thank you for choosing the InterContinental Kansas City for your recent meeting, and for sharing your 5-star experience on TripAdvisor. We are extremely fortunate to have an outstanding team of associates in our banquet department who completely understand the concept that service is...More

Reviewed 28 November 2016

My most recent experience with this property was very disappointing. I was traveling through Kansas City and decided to spend the night at the Intercontinental. I contacted the hotel reservation systems, theyput me on hold for 20 minutes and then when they finally came back...More

Thank Brett C
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 29 November 2016

Dear Brett C, Please accept my apologies for the difficulties you experience with IHG's central reservations department. Because the hotel's staff was not involved in the reservations process, I do not know what caused the confusion, but I am glad it was resolved to your...More

Reviewed 26 November 2016 via mobile

The only reason this review doesn't get a 5-star review is because the rooms could use a makeover, BUT I would still stay here again without question. Great views of The Plaza. Restaurants, shops, etc. right across the street. Beautiful park easily walkable. Nice staff....More

Thank Donna S
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 28 November 2016

Dear Donna S, Thank you for your kind words. We're very happy you enjoyed everything and plan on staying here again! The renovation of all guestrooms and corridors begins on January 4. The new look is beautiful and we'll look forward to you experiencing it...More

Reviewed 26 November 2016

We rented a movie that started to freeze up and called the front desk. Within minutes Sunny was up at our room doing a great job fixing the problem and had it working within minutes! It was a great tripMore

Thank ddzdavid
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 28 November 2016

Dear ddzdavid, Thank you for letting us know you had a great stay with us, and that Sunny was particularly helpful. Sunny does a great job and I know he will appreciate your shout-out. We look forward to welcoming you back! Sincerely, Don Breckenridge General...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$177 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$177 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (322)
Room & Suite (200)
Dining (16)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Questions & Answers
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PattyCakes S
July 26, 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
July 20, 2017|
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Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Brian K
May 23, 2017|
AnswerShow all 8 answers
Response from Kara H | Reviewed this property |
Ours was! The hotel was recently renovated so our room was in excellent condition.
0
Votes
Room Tips
"Higher rooms have better views"
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"Try to get a suite with access to the ambassadors lounge. It's worth the extra expense."
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"Concierge floor comes with free breakfast and a happy hour"
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"Choose a different hotel for better service, for same view stay at the Raphael."
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