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InterContinental Kansas City at the Plaza

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InterContinental Kansas City at the Plaza
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1,452 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,439: English reviews
San Antonio, Texas
Reviewed 31 March 2016 via mobile

The last time I was here this hotel let me down. I was a royal ambassador (it's the highest reward status, I'm not that conceited!) And they didn't acknowledge it, upgrade me, or even give me the things that status entitled (mini bar was empty, that status allows you to raid it), a welcome gift, guaranteed upgrade, etc. This time......

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Helpful?
Thank Donna B
Management response:

Dear Donna, Thank you so much for the kind comments about our hotel! We are excited about the changes our hotel is implementing. Like you’ve already eluded, our hotel has invested millions of dollars in improvements which have created a better guest experience. Craig is one of the most recognizable concierge in the Kansas City area and he always provides...

Reviewed 31 March 2016

The InterContinental Kansas City exceeded my expectations. As an IHG member, I always enjoy traveling to an area with an InterContinental Hotel, because they are such a treat. Upon check-in I was greeted warmly, upgraded to a suite, given free free drink tickets and access to free wifi. Definitely signup for the IHG rewards club, they treat you great and...

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Helpful?
Thank James S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear James S, Thank you for choosing the InterContinental Kansas City at the Plaza, and for letting us know your expectations were exceeded, which is always our goal! Obviously, we appreciate the 5-star rating! Please know we also appreciate you being a member of IHG's Reward's Club, and we're glad you enjoyed the complimentary upgrade! We'll be sure to let...

A TripAdvisor Member
1 review
Reviewed 31 March 2016 via mobile

Our hotel stay was first class in every respect. The room, the location of the hotel and the staff were all excellent. Staff members Craig Walter and Melanie Riley were very helpful in helping to make our time spent in the Club Lounge very pleasant.

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Thank A TripAdvisor Member
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, yesterday! Thanks for choosing the InterContinental Kansas City! We appreciate the 5-star TripAdvisor rating and the kind words about the staff in general and Craig and Melanie specifically! We'll be sure to extend our appreciation to them both. We look forward to welcoming you back in the near future! Sincerely, Don Breckenridge General Manager

Kitchener, Canada
Reviewed 30 March 2016

My sister and I had high tea in The Oak Room, and it was excellent! I researched where we could have high tea in Kansas City, and this restaurant is about the only place in the city that offers high tea every day. The assistant manager, Jaime, was very helpful during reservations and the server, Brittany, was very friendly. Her...

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Thank Mari M
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Mari M! The High Tea is a long standing tradition at the InterContinental Kansas City and we are very glad you and your sisters enjoyed the experience! Thank you for sharing your comments on TripAdvisor! Jaime and Brittany will be excited to learn how much you liked their service. Please visit us again soon! Sincerely, Don Breckenridge General...

Reviewed 30 March 2016

My sisters surprised me with High Tea at The Intercontinental Hotel in Kansas City for my birthday. The service, atmosphere and view of The Plaza was spectacular. Our server, Ben P, made sure that every detail was right and that we enjoyed our afternoon. I would highly recommend High Tea at The Intercontinental Kansas City.

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Thank Dianne S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Hello, Dianne! First of all, happy belated birthday! Thank you for choosing the InterContinental Kansas City for your High Tea, a timeless tradition! We appreciate you letting us know Ben made the occasion special and memorable for you and your sisters. Your comments will be shared with him later today. We will all look forward to the next opportunity to...

Geneva, Illinois
Reviewed 29 March 2016

Our family loves to visit Kansas City. The Intercontinental Hotel is right on the Plaza, and we walk to all of the restaurants and stores from the hotel. Great view from the rooms. The Concierge level's food is top notch, and Melanie and Craig always provide great service. It's one of the highlights of our trip!

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Thank Pat M
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Good morning, Pat M! Thank you for your loyalty to the InterContinental Kansas City over the years! We feel extremely fortunate to have a very long list of "regulars", something we value a great deal. Your comments will be shared with Melanie and Craig, two of our jewels. They provide an amazing level of personalized service to our guests. Whenever...

Edwardsville, Illinois
Reviewed 29 March 2016

We checked in on Sunday afternoon and were upgraded to a suite for our entire stay, with access to the club lounge. Great staff there, particularly Craig and Melanie. Extremely knowledgeable, courteous. Did not have the wine I wanted, so they sent out for it. Great stay!

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Thank StevenHCharleston
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear StevenHCharleston, Thank you for choosing the InterContinental Kansas City and for posting your 5-star experience on TripAdvisor! We'll be sure to share your feedback with Craig and Melanie. In their role as Concierge, their task every day is to provide a level of personalized service that allows a guest to feel special. They love doing it. Service is everything!...

Cebu Island, Philippines
Reviewed 27 March 2016 via mobile

We had a wonderful Easter brunch. This was our first time eating brunch at this hotel. We were fortunate, from the time of our booking the brunch reservation, to the time with our server , everything was top of the line. I would highly recommend asking for Zaari, who was our server. At every point throughout our meal he was...

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Helpful?
Thank brian1963
Management response:

Thank you for your kind words, Brian. We’re so very glad you decided to change things up this year and join us for Easter Brunch. Our Oak Room offers a wide range of meal options for various holidays throughout the year, including Mother’s Day and Thanksgiving. Our culinary team and wait staff cannot be matched. Zaari does a wonderful job...

Colorado Springs, Colorado
Reviewed 27 March 2016

The InterContinental Kansas City at the Plaza is a delightful hotel to stay at while in Kansas City. In addition, Ben Parks is one of the best bartenders in the city. The entire staff at the hotel are always friendly and very efficient. The doormen are most helpful and there is a shuttle directly from the airport to the hotel...

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Thank Connie B
Management response:

Thank you for staying with us, Connie. We offer a 4-star guest experience for all of our guest and it sounds like we delivered for you during your recent visit. We pride ourselves on our service. Our Oak Bar is a very lively spot to get drinks and appetizers and listen to live music. Ben is superior with our guests...

Reviewed 27 March 2016 via mobile

Whether you are visiting KC or looking for a stay-cation for the weekend, the intercontinental is sure to please. The outdoor pool is ideal for the summer months, and the location next to the Plaza makes this one of the most walkable hotels in the area. The staff are friendly and eager to please. If you are an IHG Platinum...

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Thank Yosef S
Management response:

Thank you, Yosef for staying with us. As a 4-Star location, we pride ourselves on service and offering guest a world class experience that they cannot find elsewhere. We’re so very glad that you enjoyed your recent stay. Whenever you need another stay-cation, we hope you’ll book with us. Sincerely, Don Breckenridge General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Oak Room
The Oak Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $272 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
24 questions
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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a Plaza View”
  • New Couch style - night stand lamps have charger ports
  • New Carpet and headboard with balcony view of Plaza
  • Work desk with plenty of charger ports on desk lamp
  • Beverage Center with Refrig and Ambassador Welcome Fruit
billcrews, 28 Apr 2017 | Read review
“Rooms facing the riverwalk have the best views”
paneb, 26 Apr 2017 | Read review
“Rooms with Plaza view.”
notme2017, 19 Apr 2017 | Read review
“1 bedroom suite was great”
KarynLilly, 11 Apr 2017 | Read review
“Area used to be nice but now a bit ghetto-ish”
michael6396, 8 Apr 2017 | Read review
5 of 5