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InterContinental Kansas City at the Plaza

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1,370 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Kansas City at the Plaza
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Showing 1,358: English reviews
Reviewed 21 December 2015 via mobile

This High Tea experience is a must do whenever visiting The Country Club Plaza / Kansas City, but during the winter holidays it is a must. Personal service, terrific view and hotel-restaurant space, delicious food. Hannah and Matt both were great to us. We arrived early but Hannah was very accommodating to serve us wine and a charcuterie platter even...

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Helpful?
Thank LuKCMO
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear LuKCMO, Thank you for sharing your High Tea experience at the InterContinental Kansas City on Trip Advisor! Hannah and Matt will be very excited to learn how much you enjoyed everything. The High Tea is a timeless tradition and no time is more special than the holidays to enjoy this service. We appreciate you recommending the High Tea to...

Leawood, Kansas
Reviewed 20 December 2015

First, there are many positives: the public areas (especially the Oak Room lounge off of the lobby) and rooms are stylish & impressive and the service was friendly & efficient. Also at holiday time, it is impossible to find a better view of the Plaza lights than at the Intercontinental. Our room facing the Plaza had large sliding glass door...

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1Thank LeawoodCouple
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Leawood Couple, We love it when "locals" stay with us. It happens a lot this time of year. Thank you! We're very glad you found the hotel to be impressive and enjoyed all aspects of your stay with us. Please know that a very large majority of the hotels in the Plaza, Downtown and Crown Center areas charge for...

West Des Moines, Iowa
Reviewed 20 December 2015 via mobile

Recently spent one night at this hotel, to be close to the Country Club shopping area nearby. From that perspective, the location is great. Staff is also great...very pleasant. But I was highly disappointed in the rest of the stay....particularly given the cost. The public areas are very grand, but worn and not terribly clean. There is a large beautiful...

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1Thank Kristi44
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Kristi44, We're very glad you enjoyed the hotel's staff and incredible location in the heart of the Country Club Plaza! Please do accept my apologies for the shortcomings in your guestroom. What you describe certainly does not represent our four-diamond standards. It would be helpful if you would contact me at dbreckenridge@kansascityic.com. This will allow me to personally apologize...

Reviewed 19 December 2015

First things first - this is an older hotel, so if you are looking for a trendy place then this is not for you. What this place offers is history, class and a 'no problem' attitude. Check in - easy. Room - on the back of the hotel, but still great. Room service - prompt and good value. Oak room...

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Thank Richard S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Richard, Thank you for staying at the InterContinental Kansas City and for sharing your kind words on Trip Advisor! We appreciate the 5-star rating! Trendy comes and goes, but the time traditions of a very grand hotel, when coupled with appropriate updates, stands the test of time! We will pass your comments on to Natasha and Mo. It sounds...

Blanchard, Oklahoma
Reviewed 15 December 2015

I once was employed by a KC, MO company that had a suite in the Alameda Plaza Hotel which is now the Intercontinental Hotel. The Alameda had the most beautiful lobby with a winding staircase of any hotel I was ever in. Intercontinental is still great.

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Thank dbl06
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear db106, Thanks for staying with us and we're very glad you think the hotel is still great! Please stay with us again the next time you are in the area! Sincerely, Don Breckenridge General Manager

Overland Park, Kansas
Reviewed 15 December 2015

What a great view of the Plaza Lights from our very spacious balcony hotel room. We booked the Deluxe room for a premium price expecting a great view and that is what we got. The room was large and updated. I have stayed in nicer InterContinental hotels. The size of the room and view made up for the aging property.

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Thank jocomitchells
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear jocomitchells, Thank you for staying with us and for letting us know you enjoyed your large and updated room and the incredible view of the Country Club Plaza. We'll look forward to your next visit! Sincerely, Don Breckenridge General Manager

Kansas City, Missouri
Reviewed 14 December 2015 via mobile

Not sure if this a fair review as we didn't actually get the chance to stay overnight here. After checking in at 4 our room still wasn't ready at 6 even after we were told we had been moved to the "priority list". After two hours of waiting we cancelled our reservation and walked across the street to the Raphael....

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Thank KCHubb
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear KCHubb, I would appreciate the opportunity to communicate with you directly so I may personally apologize and gain back your trust. Sincerely, Don Breckenridge General Manager dbreckenridge@kansascityic.com.

Des Moines, Iowa
Reviewed 14 December 2015

Very nice place and great for our business meeting. Staff was great, friendly and attentive service. Only downside is its starting to show its age a bit, nothing bad just not in tip top shape. Had a lovely, large executive room in the non tower wing. Great porch to enjoy the view and a drink.

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Thank Sean S
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Sean S, Thank you for staying with us and for sharing your comments on Trip Advisor. We're obviously very pleased to learn you enjoyed our staff, your large room with the over-sized balcony and the hotel's incredible location in the heart of the Country Club Plaza. Please stay with again the next time you are in Kansas City! Sincerely,...

Quincy, Illinois
Reviewed 14 December 2015

As always we enjoy going to kc and staying at ICH. The people are great and they really make you feel at home. Especially enjoy brunch on Sunday that is always a treat and our waitress Jessica made it all the more enjoyable. Kudos to all the people who work at ICH that make their customers come back

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Thank Ricky449
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear Ricky449, Thank you for your kind words. They will be shared with Jessica and our entire team. Making guests feel at home is always our goal at the InterContinental Kansas City! Please know how much we appreciate your loyal patronage! Whenever I may be of service during any of your future visits, please do not hesitate to contact me...

Bonner Springs, Kansas
Reviewed 14 December 2015 via mobile

Long, long wait to check in, room had NOT been cleaned upon entering! We could not find a phone number to call housekeeping, the front desk, or anyone else to fix this problem, and knowing how long the check in line was to the front desk, we told a bell hop, who immediately wrote down the room number and left....

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1Thank deb1par
Don B, General Manager at InterContinental Kansas City at the Plaza, responded to this review

Dear deb1par, Please accept my sincerest apologies for your unpleasant experience at the hotel. I would appreciate the opportunity to communicate with you directly so I may personally apologize and make amends. Please feel comfortable in contacting me at dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 

Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Region: United States > Missouri > Kansas City
Price Range: $219 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Reservation Options:
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kansas City at the Plaza staff and other travellers.
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5 months ago
Wichita, Kansas
over a year ago
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Columbia, Missouri
2 months ago

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Questions? Get answers from InterContinental Kansas City at the Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request Plaza View high up.”
 of 5 bubbles Motion22, 7 Dec 2016 | Read review
“Ask for Plaza view”
 of 5 bubbles bisonfan2016, 30 Nov 2016 | Read review
“Ask for a room with a good view of the Plaza the higher floors are preferred.”
 of 5 bubbles 511brettc, 28 Nov 2016 | Read review
“Plaza View, Higher Floor”
 of 5 bubbles 389sebastiant, 30 Oct 2016 | Read review
“Great location within the vibrant Plaza district of Kansas City,MO Moments away from Kansas and downtown Kansas City.”
 of 5 bubbles stevek2082016, 29 Oct 2016 | Read review
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