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InterContinental Kansas City at the Plaza

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Traveller (313)
Room & Suite (199)
Dining (16)
Overview
  • Excellent57%
  • Very good23%
  • Average10%
  • Poor6%
  • Terrible4%
Travellers talk about
“concierge floor”(98 reviews)
“craig walter”(89 reviews)
“reuben”(22 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,665)
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All reviewsconcierge floorcraig walterreubenfront deskchristmas lightsclub levelhappy hourthe entire staffself parkingoakloungeplazaalamedavaletbalconiesbellmanconference
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361 - 365 of 1,650 reviews
Reviewed 19 September 2016 via mobile

Everything was perfect for our stay. Our room wasn't ready at the anticipated time but we were given a good deal at the hotel bar for our troubles. The view of the plaza area is excellent and the pool area is very nice. This is...More

1  Thank Joseph M
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 September 2016

Dear Joseph M, It's always gratifying to hear from a satisfied guest! Thank you for letting us know our team took good care of you while you waited for your room, and that you found the hotel clean, the staff very friendly, the pool relaxing...More

Reviewed 18 September 2016

Great evening at Intercontinentil Hotel!!!! Thank you Craig Walters. Wonderful evening out with the girls. Had a great time in a fantastic room. Plan on coming back in December with our friends. Hope we meet up with Craig Walters again.More

1  Thank Laura A
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 September 2016

Dear Laura A, Thank you for sharing your experience at the InterContinental Kansas City on TripAdvisor. Craig always does an amazing job and we'll be sure to let him know the service he provided you earned the hotel a 5-star rating. It will be our...More

Reviewed 17 September 2016 via mobile

I stayed here on business for three days. Pros - the lobby is pleasant and the staff were all very nice. I checked in easily. Large room. Balcony. Food at The Oak was pretty good. Breakfast was better at the restaurant vs having it in...More

1  Thank Jennifer V
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 September 2016

Dear Jennifer V, Thank you for your feedback. We're glad you enjoyed the lobby and found our staff to be very nice. Please do accept my apologies for the issues in your guestroom. On January 4, a complete renovation of all guestrooms and corridors will...More

Reviewed 17 September 2016

..... a wonderful experience. As an Ambassador member, maybe I am a little biased, but the Concierge Floor is definitely worth the extra especially on a romantic occasion. Breakfast - I would say take a taste of what KC has to offer....More

1  Thank Isaac R
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 September 2016

Dear Isaac R, Thank you for letting us know you enjoyed our outstanding service, the hotel's incredible location in the heart of Kansas City's crown jewel the Country Club Plaza, the InterContinental Concierge Experience and the perfectly timed and chilled Dom Perignon. We're happy you...More

Reviewed 17 September 2016

Stayed for 3 nights, mid September. Got back to room 2nd day at 5pm, room wasn’t made up. While they sent someone up in :10, it messed up getting ready for dinner reservations. 3rd day, got back to room, bed was half made, dirty glasses...More

Thank SnorkelboyChicago
Response from Don B, General Manager at InterContinental Kansas City at the PlazaResponded 20 September 2016

Dear SnorkelboyChicago, Thank you for your feedback and please accept my apologies for the challenges you experienced while our guest. What you describe is certainly not reflective of our 4-diamond standards. Your comments have been shared with our team for appropriate follow-up. We look forward...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$211 - US$344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$211 - US$344 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (313)
Room & Suite (199)
Dining (16)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Questions & Answers
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PattyCakes S
26 July 2017|
AnswerShow all 4 answers
Response from Marion B | Reviewed this property |
I'm sorry I don't know, stayed in June. Suggest you contact hotel directly.
0
Votes
pianointerpretations
20 July 2017|
AnswerShow all 4 answers
Response from Renee B | Reviewed this property |
I am not sure, but if you have a room with a balcony you can smoke out there
0
Votes
Brian K
23 May 2017|
AnswerShow all 8 answers
Response from Kara H | Reviewed this property |
Ours was! The hotel was recently renovated so our room was in excellent condition.
0
Votes
Room Tips
"Choose a different hotel for better service, for same view stay at the Raphael."
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"great view, conveniently located, amazing staff"
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"Don't stay here"
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"Choose a Plaza View"
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