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Booked hotel with IHG redemption points. Typical park and fly airport hotel. The thing that sets it apart is the excellent customer service. I was greeted by desk clerk Jennifer. She was knowledgeable, friendly and totally professional. The manager at check out was excellent also....More
Response from Tom S, General Manager at Candlewood Suites Kansas City AirportResponded 4 weeks ago
Thank you for completing a review about our hotel and our front desk associate, Jennifer. I will be very happy to pass along your kind comments to her and our Operations Manager, Bobbi.
Did not have musty or mildew odors. Very clean. Comfortable bed with nice soft linens. Fluffy towels. Kitchenette area very nice/clean, well supplied with utensils, dishes, paper goods. Wifi quick connection. AC worked well. Nice shower. TV worked without issue. Staff very friendly, courteous, professional....More
Response from Tom S, General Manager at Candlewood Suites Kansas City AirportResponded 9 September 2017
Thank you for your review. We appreciate you being our guest and hope you enjoyed your stay on the eclipse weekend.
Ok I know what to expect at candlewood suites. The parking at this location is horrible. I arrived late and there were no signs or directions to an "over flow" lot which I would imagine has to be used nightly. It's located behind another hotel....More
Thank Jenny W
Response from Tom S, General Manager at Candlewood Suites Kansas City AirportResponded 18 August 2017
Thank you for taking the time to comment on your stay with us. Also, I want to thank and acknowledge your Spire status with us. Thank you for your loyalty.
When we spoke on the phone, you indicated that you were a very late arrival...More
Considering that you get what you pay for, this hotel is not a bargain. This is a bargain hotel meaning that towel service and room turn down are weekly.
That also means you empty your own trash. It does come with a kitchenette, so thats...More
Response from Tom S, General Manager at Candlewood Suites Kansas City AirportResponded 23 June 2017
Candlewood Suites is an extended stay hotel. Amenities match with those types of hotels. Weekly housekeeping service etc....
There are times when a guest needs the attention of a front desk associate face to face and they can not come to the front desk. We,...More
Unfortunately, I cannot recommend this hotel. I stayed recently for one night after a flight into KC and before I got my rental car the next day. My flight was late and when I called about the shuttle, I was told the shuttle had stopped...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Kansas City AirportResponded 30 June 2017
Thank you for taking the time to share your thoughts and experience with our hotel and for staying with us. While it is good to know you chose us for your trip, it is regrettable that our shuttle service, service at check in...More
US$85 - US$141 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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