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Crowne Plaza Hotel Kansas City Downtown

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664 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Kansas City Downtown
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Showing 658: English reviews
Kansas City, Missouri
Reviewed 28 September 2015

We were there for a wedding. The Hotel parking garage was under construction, but that was not the problem We had problem with the staff. First the girl who checked us in looked as if she just rolled out of bed. Not a good look. Iron your uniform. Next the bartender at the bar was so rude and disrespectful to...

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Helpful?
Thank Kimmiekc44
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Kimmiekc44, Thank you for taking the time to provide the details of the very unfortunate circumstances of your recent stay with us. Thanks to guests like you we have the opportunity to give attention to situations that may need improvement. Obviously, in this situation we need a great deal of attention given to improving the challenges you had to...

Fargo, North Dakota
Reviewed 18 September 2015

The hotel was under some construction, but the staff did a really great job to explain that and keep the guest happy. I lost a personal item and Crystal D. called me the very next day to let me know they had it in their safe and she mailed it to me the same day. Great customer service. Thanks Crystal.

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Helpful?
Thank Reza S
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Reza S, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay. Your feedback is important to us. We are thrilled our staff found your personal belongings and was able to get them back to you so quickly. It is our goal to make sure each guest leaves with a positive impression of our hotel...

Dallas, Texas
Reviewed 16 September 2015

I stayed on Sep/14, everything was fine. got home today and my credit card have a bill for $25 ?? I think the charge is for valet parking but when I checked in I was told it's $20 because of the construction. The day when I leave, my invoice said $17 for parking. So I am a little pissed.

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Helpful?
Thank pengs4
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear pengs4, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay. Your feedback is important to us. Please allow me to clarify the $25 hold on your account. This transaction should only be a pending transaction placed on your account upon check in for any incidental charges like parking, room service, etc. Once you check...

Atlanta, Georgia
Reviewed 14 September 2015

We visited Labor Day weekend for a wedding. The bride blocked rooms for the event months ago and was not told of the upcoming construction. We were awakened in our 10th floor room at 8:15 on a saturday morning by hammering and men outside our window on a scaffold. I complained to the front desk and they apologized and gave...

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Helpful?
Thank KJAtlanta
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear KJAtlanta, Thank you so much for your review of the Crowne Plaza Kansas City Downtown.  Your feedback is valued. We are pleased to hear you enjoyed your stay with us despite the inconvenience of the exterior renovations. We are confident the current projects on the exterior and our parking garage will make for a more comfortable stay for all...

Charles City, Iowa
Reviewed 13 September 2015 via mobile

Excellent location within walking distance to many bars and restaurants in the Power & Light District and the Sprint Center. We stayed in a presidents suite which was absolutely huge. The hotel in general is dated but it is clean and decent. The service was great. Great overall value.

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Helpful?
Thank tred1
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear tred1, Thank you for choosing the Crowne Plaza Kansas City Downtown. Your feedback is very important to us. Our lively neighborhood is what makes our location so attractive to travelers, therefore we are pleased to learn you enjoyed our location and it's proximity to the Power and Light District and the Sprint Center. We’re aware that it’s time for...

Reviewed 13 September 2015

The staff in this hotel overcome the few shortcomings of the property. We were here for the weekend. The only reason I couldn't give it a 5 was the fact that my bed was less than comfortable and the it is noisy...we didn't have the construction noise on the weekend, but could heaar the music from the square and noise...

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Helpful?
Thank luvstogoAustin
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear luvstogoAustin, Thank you for choosing the Crowne Plaza Kansas City Downtown and sharing your experience with the TripAdvisor Community. Your feedback is very important to us. Thank you for recognizing our staff and specifically calling out Leslie and Aden. Your review will be shared with the team so they receive the proper recognition they deserve. It is our mission...

Holland, MI
Reviewed 12 September 2015

If you lucky, there will not be a festival in the plaza below. If you are very unlucky, you will endure hours of ear-splitting music going late into the evening. How is this legal or possible? Can't the several hotels bordering the park complain that they have thousands of guests who may want to sleep or have peace and quiet...

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Helpful?
Thank tromba61
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear tromba61, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay in the area. Your feedback is very important to us. On behalf of the Crowne Plaza team, I apologize for the noise you endured due to the festival across the street. While this is not an every day or every weekend occurrence, I can...

Missouri
Reviewed 12 September 2015 via mobile

We stayed here in late August 2015 as a fun getaway. Yes, there was construction around the hotel. It's a city...they have construction happening all over! The hotel is also redoing their parking garage so this forces you to do valet. They offer valet at the normal parking garage rate though since they know you have no other choice, until...

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Helpful?
Thank petalplucker
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear petalplucker, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent trip to the area. Let me first just say, I love your heading. I literally LOL'd. On behalf of the Crowne Plaza team, thank you for your understanding while we work on the exterior of our building and our parking garage. The enhancements being made...

Springfield, Missouri
Reviewed 10 September 2015

Crystal at the front desk was awesome, super generous, and extraordinary helpful. My fiance is having her bachelorette party this weekend and we were in a bind with a room situation and possibly getting a bigger room. Crystal made this happen because she wanted my fiance to have a memorable bachelorette party. This kind gesture has made my day, and...

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Helpful?
Thank Will M
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Will M, Thank you for choosing the Crowne Plaza for your fiance's bachelorette party and congratulations on your upcoming nuptials. We are super thrilled Crystal was able to accommodate you and show you such great care. Please let us know what you all think after this weekend. Regards, Ashley Blair Guest Services

Reviewed 10 September 2015

I normally don't write reviews but I was so impressed with this hotel! The staff was so friendly and really helped to make my stay wonderful. The rooms were clean and well-decorated. I would definitely recommend this hotel if you are visiting KC!

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Helpful?
Thank Edna S
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this review

Dear Edna S, Thank you for choosing the Crowne Plaza Kansas City Downtown for your recent stay and for sharing your wonderful comments with the online community. We are thrilled to learn you enjoyed your stay and our staff took such wonderful care of you. Thank you for your recommendation and we look forward to seeing you the next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more   less 

Additional Information about Crowne Plaza Hotel Kansas City Downtown

Address: 1301 Wyandotte St, Kansas City, MO 64105-1626
Region: United States > Missouri > Kansas City
Price Range: $216 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Number of rooms: 385
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Travelocity, Priceline, Odigeo and Orbitz so you can book your Crowne Plaza Hotel Kansas City Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza
Hotel Style:
#27 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Kansas City Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Kansas City Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very nice. stay up high with view”
 of 5 bubbles Travel333333A, 18 Nov 2016 | Read review
“Just be sure to confirm amenities before you book.”
 of 5 bubbles DLF914, 15 Nov 2016 | Read review
“Request a room away from the external construction site”
 of 5 bubbles J6650PNsusant, 6 Nov 2016 | Read review
“Suite is worth it ! Large living room area and desk work space.”
 of 5 bubbles smike8098, 5 Nov 2016 | Read review
“The room I had, room 1915, had one of those adjoining doors. This was not the best thing for me - too much noise on the other side.”
 of 5 bubbles trevorc719, 2 Nov 2016 | Read review
5 of 5
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