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Ameristar Casino Hotel Kansas City

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308 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Hotel Kansas City
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Showing 307: English reviews
Battle Creek, Michigan
Reviewed 13 August 2015

Came to KC to catch a Detroit Tigers vs. Royals game. Received a two night comp at Ameristar and a nearby casino. Our stay at the nearby casino hotel was first class, we were treated just like any other paying guest. However, when we checked out of the nearby casino hotel and came over to Ameristar, the experience was so...

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Helpful?
1Thank juliecS4785XM
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to write this review. We pride ourselves in offering outstanding accommodations to all of our guests and are sorry to hear your experience did not meet your expectations. We look forward to sharing your feedback with our leadership so that we can improve our guest experiences. Please feel free to contact Stephanie, our Hotel...

Leoti, Kansas
Reviewed 10 August 2015

We were excited to stay at Ameristar, my husband, son, daughter-in-law and two grandchildren made the trip across Kansas to go to a Royals game. The outside was beautiful, the check in staff pleasant and efficient. But almost right after getting to our rooms, our one year old grandson was playing on the floor, and I watched as he lifted...

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Helpful?
1Thank Marie M
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to provide feedback regarding your recent hotel stay. We strive to provide the best experience possible to each of our guests. Our Hotel Director, Stephanie, would love to talk with you in more detail regarding your experience as well as to gather additional feedback regarding the child care service you received. Please feel free...

Reviewed 9 August 2015 via mobile

This hotel is very nice, and the employees overall are very pleasant. However, the front desk management and staff are rude, make many mistakes and it takes them too long to take ownership of their faults. They always blame the customer. The only reason this rating is so low is because customer service is a huge deal breaker for me,...

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Helpful?
Thank Andrew F
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to reach out to us. We take customer service very seriously and would like to speak with you about your experience. Please reach out to our Guest Experience Manager, Kathy Disalvo at (816)414-7402 to discuss your concerns.

Yukon, Oklahoma
Reviewed 29 July 2015

My feelings are really mixed on this hotel. The styling and fun aspect of the hotel was great, but the service was poor. First we really enjoyed the style and setup of this hotel. We had 6 girls staying in the room so the bathroom setup was perfect with two separate vanities, a toilet room set off with it's own...

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Helpful?
2Thank L R
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We are sorry to hear about your experience at our property. We strive to provide each of our guests with outstanding service. Please contact our Hotel Director, Stephanie at (816)414-7560 to discuss your visit in more detail.

Florence, South Carolina
Reviewed 18 July 2015

We have family in the Kansas City area who we visit each year. We always plan a couple of trips to Ameristar and I am never disappointed. I have better luck at this casino than any other. I play slots and there are always great games available. The people are friendly and fun. My last trip was July 4th weekend...

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1Thank CarolinaGirlInVegas
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the great review! We are thrilled that we are a part of your family visits!

Reviewed 18 July 2015

We recently went to the sports bar and grill for an evening meal. The waiter was very pleasant and attentive. The food was cooked exactly as we had asked and the atmosphere was enjoyable. We will be back.

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Thank Renae S
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for your feedback! We're glad you enjoyed your visit to Amerisports and look forward to welcoming you back soon.

Kansas City, Kansas
Reviewed 16 July 2015

The room was fine, bed was comfortable and good pillows but nothing extraordinary with these rooms. The staff was great and took care of all our needs and requests. The casino was fun and great buffet. Would stay again with another great room promo like we received but would not pay the full rate.

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Helpful?
Thank pms1978
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for the five-stars! We're glad our staff took good care of you and that you enjoyed the buffet (we really like it, too).

Missouri
Reviewed 11 July 2015

There are a boatload of options to eat, some places to shop and of course there is the casino. There are childcare options and a really neat arcade, play area for kids. The hotel room was o.k. It was spacious but it was so dusty! We sneezed the entire time we were there. We even dusted the room ourselves and...

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Helpful?
1Thank Bubbles8990
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We work diligently to ensure our guest rooms are kept to the highest standards. We would like to learn more about your experience in our hotel. Please feel free to contact our hotel director, Stephanie White at (816)414-7560 to discuss your visit.

Alturas, California, Usa
Reviewed 11 July 2015

This Casino Hotel is very nice. Our initial contact with some of the staff could of been better. Starting with the bell/or valet? at the front door who kind of asked us if we needed assistance and then walked away. After we unloaded our luggage my husband went to park the car. I entered to register and our party ended...

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Helpful?
Thank ruralgal2013
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

Thank you for taking the time to write this review. We strive to offer the best customer service and we apologize for your poor check-in experience. Please feel free to contact our Guest Experience Manager, Kathy DiSalvo, at (816)414-7402 if you would like to discuss this issue further.

Wilber, Nebraska
Reviewed 10 July 2015

When we first checked in the front desk people and manager were certain our reservation was cancelled and we didn't have rooms if we weren't persistent we would've ended up driving all that way for nothing. After trying to get on the same page we ended up in a down graded room and wandered around to find our way to...

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Helpful?
Thank Odvody A
Joseph S, Social Media Specialist at Ameristar Casino Hotel Kansas City, responded to this review

We really appreciate you taking the time to write this review! We are always working to improve our guest experiences. Please feel free to contact our Guest Experience Manager, Kathy, at (816)414-7402 if you would like to discuss your visit further.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 

Additional Information about Ameristar Casino Hotel Kansas City

Address: 3200 North Ameristar Drive, Kansas City, MO 64161
Region: United States > Missouri > Kansas City
Price Range: $156 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel Kansas City 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Ameristar Hotel Kansas City
Ameristar Casino Kansas City Mo
Ameristar Kansas City
Hotel Style:
#8 Luxury Hotel in Kansas City
#33 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel Kansas City staff and other travellers.
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Questions? Get answers from Ameristar Casino Hotel Kansas City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't speak on the rooms since I have never stayed. But will say the food and the casino are one of the best in the North KC area.”
 of 5 bubbles DMSims, 13 Feb 2017 | Read review
“Upper floors are less busy”
 of 5 bubbles hansl243, 29 Jan 2017 | Read review
“Higher the room number the closer to elevators, rooms on second floor are on main level”
  • Room number
  • 2 queen room
  • View down
  • Magnification mirror
  • Shower and toilet
  • Vanity area
  • Foyer
  • TV/table area
 of 5 bubbles BryanF981, 5 Oct 2016 | Read review
“No need to think about it... just show up.”
 of 5 bubbles 956jennya, 29 Sep 2016 | Read review
“Go elsewhere”
 of 5 bubbles 820karlr, 12 Aug 2016 | Read review
5 of 5