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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,687 Reviews from our TripAdvisor Community

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Showing 1,681: English reviews
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Wichita, Kansas
Reviewed yesterday NEWvia mobile

Love their location.Love their made to order breakfast.Liked their evening refreshment. Room was big but bathroom was small . Lightning in room was ok . Not very happy with the front desk .... they need little more training. Bellman was good . Lobby was ok .

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Helpful?
Thank Zabadast
Cedar Rapids, Iowa
HOTEL’S FAVOURITE REVIEW
Reviewed 1 November 2016 via mobile

I already wrote a review for this location and then I realized I wrote it for the wrong embassy suites. The one by the Plaza is where I stayed not the airport. If you want to see my more detailed review check out the one on embassy suites kc by the airport. These guys however went above and beyond. It...

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Helpful?
1Thank jottilie
About Hotel's Favourite Review
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the feedback on your stay and the nice comments on the staff that provided great service to you during your stay. I will definitely share your comments with the staff. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Edmond, Oklahoma
Reviewed 2 days ago NEW

Rooms musty and old - in need of major updates; friendly staff and complimentary breakfast FAR outlay quality of rooms; I would much rather have an updated room then feel like I am sleeping in dirty musty room

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X9218NWkellyr
Omaha, Nebraska
Reviewed 2 days ago NEW

I will start by saying this was one of the best hotels we ever stayed at. The design is beautiful, they have always been helpful and nice, and we haven't chosen to stay anywhere else on our trips to KC until now. I dont know what happened, but seriously, almost everything about this hotel has changed and I think it...

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Helpful?
Thank ravenramone
Reviewed 1 week ago via mobile

The Embassy Suites Plaza is not right on the plaza but very close to it and Westport. The hotel is clean, the staff is very nice, and it feels very upscale when you walk through the door. The room was huge and very comfortable. The complimentary breakfast was good not great but there were a ton of options and hey...

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Helpful?
Thank Jamie B
Honolulu, Hawaii
Reviewed 1 week ago via mobile

This place was awesome, from the valets in front, front desk staff was very helpful, restaurant service and food was great. Rooms were nice and clean. Was here for mother in law who had heart surgery at st Luke's and hotel was convenient close too. Would stay here again when I'm back...

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Helpful?
Thank cik1974
Hilton Head Island
Reviewed 1 week ago via mobile

My family is staying in this hotel as an easy walk to St. Luke's hospital. Tomorrow my Dad is having brain surgery and as a celebration, we had our family and friends stay in this hotel tonight to share in special memories the night before his surgery. The bartender, Michael, literally made our stay. He went above and beyond to...

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Helpful?
1Thank Megan M
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites in Kansas City. It was good to read that Michael in our comp bar provided excellent service to you during your stay. I will share your comments with him. We hope all goes well with your fathers surgery. We appreciate your business and hope to have you stay with us again. Ted Frerking...

Reviewed 1 week ago via mobile

Our family was visiting and staying at the Embassy Suites on the plaza. During the manager's reception we had the most incredible bartender! He truly made our experience memorable. Thank you Michael for making our trip and allowing us such a memorable evening!

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Helpful?
Thank T8585
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice comments on your recent stay at the hotel. Michael does a great job for us in our evening managers reception and I will share your comments with him. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Reviewed 1 week ago via mobile

Ginger was amazing very very full of energy and makes everyone feel very welcome and does an excellent job in kitchen! Definitely will come back again just because of how well we were welcomed by her!❤️

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Helpful?
Thank staci m
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the nice review and great comments on the service you received from Ginger one of the hotel breakfast attendants. I will share these comments with her and thank her for doing a great job at the hotel. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Mount Dora, Florida
Reviewed 1 week ago via mobile

The property isn't in the greatest location however is within walking distance from the Westport area which has all the bars and restaurants you could ask for. I ran into quite a few issues while staying at this property, which is rare for a Hilton property. The night prior to my schedule departure I received a notice that power will...

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Helpful?
1Thank Miami622
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. I do apologize for the issues you experienced at the hotel. I will share these with the staff so they can be corrected. We appreciate your business and hope to have you stay with us again. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 W 43rd St, Kansas City, MO 64111-3112
Region: United States > Missouri > Kansas City
Price Range: $240 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
252DavidT, 10 Apr 2017 | Read review
“Stay somewhere else.”
smickles2017, 5 Apr 2017 | Read review
“South side is best. Also, the elevators aren't sufficient when the hotel is full. I'd suggest staying on a high floor.”
KSCatLover, 23 Mar 2017 | Read review
“Ask for larger beds and bathrooms”
824bethj, 20 Mar 2017 | Read review
“Higher floors have sweeter views.”
maureenm455, 13 Feb 2017 | Read review
5 of 5