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Embassy Suites by Hilton Hotel Kansas City - Plaza

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Embassy Suites by Hilton Hotel Kansas City - Plaza
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1,627 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Kansas City - Plaza
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Showing 1,621: English reviews
Bentonville, Arkansas
Reviewed 1 week ago

Hotel staff friendly and room was comfortable did have a musky smell. We were not told of parking fee and we checked in on site had already got a confirmation let system choose room it changed room type and we were charged more. Pool was nice and clean hotel is pretty and staff friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jhernandez81
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read you had a very nice stay at the hotel. We appreciate your business and look forward to having you return. Ted Frerking General Manager

Columbia, Missouri
Reviewed 1 week ago

I was happy with my stay. The staff was very helpful and professional. The room was clean and comfortable. They have one of the best continental breakfast I have ever had. I loved the pool and hot tub area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 500LindseyE
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about the nice stay you had at the hotel. We just renovated the pool and sauna so I am glad to read that you loved the pool area. Thanks for staying with us. We look forward to seeing you again soon. Ted Frerking General Manager

Rogers, AR
Reviewed 1 week ago via mobile

When traveling, I like to stay at Hilton brands, especially Embassy Suites. This one was just average. The hotel was beautiful but outdated. Mold in the tub is inexcusable and there was white dust on the sofa and desk. We figured it was food crumbs from the previous desk and wiped it down. The next day, it was back and...

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Helpful?
Thank 510AnnGAR510
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites at the Country Club Plaza. I do apologize for the few issues you experienced and will have these items addressed and corrected. We just renovated the pool area and it was good to read that you enjoyed your visit to our indoor pool area. Thanks for staying with us. We look forward to...

Tinley Park, Illinois
Reviewed 2 weeks ago via mobile

Service is always good. Very welcoming and helpful staff. Made to order omelette is a favorite and the dining room staff is friendly. Ginger was friendly and helpful. The rooms could use a makeover. Bed was comfortable but the property in general is a bit dated and just needs an uplift.

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Helpful?
Thank Tracy H
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about the very welcoming and helpful staff we have at the hotel. I will share your comments with Ginger in the breakfast area and thank her for the great job that she does at the hotel. Thanks for staying with us. We look forward to your return. Ted Frerking General Manager

Reviewed 2 weeks ago via mobile

The anniversary was good Embassy Suites made it very possible Norma Bart make good omelettes Ginger is always awesome so strongly recommend with someone or a couple to spend anniversary there the rooms and clean the sheets were awesome good wifi

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Helpful?
Thank bigbear_37
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for choosing the Embassy Suites for your Anniversary celebration. It was good to read that you had a very nice stay at the hotel and that the staff did a great job of taking care of you. Thanks for staying with us. We look forward to your return. Ted Frerking General Manager

Milford, Kansas
Reviewed 2 weeks ago via mobile

We had a great stay. Room was very comfortable and clean. The staff was excellent. The free made to order breakfast was great and I love the happy hour! The free shuttle to the Plaza is a wonderful perk.

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Helpful?
Thank Ceekjay
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the comments about the great stay you had at the hotel. I will share your comments with the staff. We appreciate your business and look forward to seeing you again soon. Ted Frerking General Manager

Kansas City, United States
Reviewed 2 weeks ago

Loved this hotel, and the perfect hotel for downtown amenities! This hotel will go above and beyond for their guests. I've been working for the Hilton family for many years, and would definitely incorporate some of the amazing things we experienced with my career.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank colbym864
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for the great comments about the amazing staff we have at the hotel. We appreciate you choosing to stay with us and look forward to having you return. Ted Frerking General Manager

Savannah, Georgia
Reviewed 2 weeks ago

Embassy Suits has outstanding breakfasts and free drinks in the evening to increase the value of your stay. The location is close to the interstate 75 but no noise problems. Defiantly recommend this place!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank HiltonSnob
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

It was good to read that you enjoyed the hotel's complimentary breakfast and evening reception. These are great amenities for our guests and definitely increase the value of your stay. Thanks for staying with us. We appreciate your business. Ted Frerking General Manager

Elkhart, Indiana
Reviewed 2 weeks ago

We had some of the best service/care we've ever had at a hotel. The location was great. The Tuscan decor of the place just felt so heavy, and dark and outdated. We had ceiling tiles in our room falling in. If this place was remodeled, it would be perfect!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank chucknterry
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for staying at the Embassy Suites on the Country Club Plaza. It was good to read that you received exceptional service from the staff during your stay. The staff does an amazing job at the hotel and I am glad they delivered great service to you. We appreciate your business and hope to have you stay with us again...

Seabrook, Texas
Reviewed 2 weeks ago

Very nice property in good location. Meeting space and staff met our needs for a small all day event. Would come back to this property with concerns. Staff very friendly and customer focused I like the suite deign of the rooms

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank andgrowth
Ted F, General Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review

Thanks for holding your meeting and event at the hotel and sending feedback on your stay to Trip Advisor. It was good to read that the staff were friendly and customer focused. We appreciate your business and hope to see you again soon. Ted Frerking General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Address: 220 West 43rd Street, Kansas City, MO 64111
Region: United States > Missouri > Kansas City
Price Range: $228 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Hotel Style:
#37 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Kansas City - Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have sweeter views.”
 of 5 bubbles maureenm455, 13 Feb 2017 | Read review
“All rooms are great! Plenty of room and very quiet.”
 of 5 bubbles anacK2577VJ, 26 Jan 2017 | Read review
“Talk to staff”
 of 5 bubbles skypath, 15 Jan 2017 | Read review
“Rooms away from the elevator are a good choice.”
 of 5 bubbles kansascitykatie, 8 Jan 2017 | Read review
“We were on a business trip and on different floors and no one had any complaints about it being loud.”
 of 5 bubbles vbevel90, 3 Jan 2017 | Read review
5 of 5