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Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
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1,550 Reviews from our TripAdvisor Community

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Showing 1,542: English reviews
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Reviewed 2 days ago NEW

5 STARS ---My husband stayed in the hotel for 4 days for a DFA convention and from the start the service provided was exceptional. I like to leave surprises during his stay away and everyone that I dealt with was so professional and accommodating. I talked with the front desk and the restaurant , I cant say enough good things...

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Helpful?
Thank Kelli S
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us during the DFA conference. It means a lot to hear our team went above and beyond to make your experience memorable. We truly value your business and hope to have you back for...

Virginia Beach, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Considering there was the Folk Alliance with 2500 musicians wandering around AND some sort of dance/choral conference with hundreds of teenagers wandering about as well...it was a great weekend! The staff was impeccable as is expected from a good Sheraton. They went out of their way to make me a very happy girl, including hunting down black wire ties for...

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Thank TravelingSHay
About Hotel's Favourite Review
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am happy to hear what a great visit you had with us and that our staff went above and beyond to make your stay top notch. We take great pride in our club lounge and it is great you were able to enjoy all it...

Grove, Oklahoma
Reviewed 3 days ago NEW

To attend a professional conferences my wife, our dog and I booked into the Kansas City, Crown Center Sheraton. The hotel is located about a mile south of downtown, near the historic Union Station and is part of the greater Crown Center complex. It is an excellent venue for a conference with a wide variety of large meeting rooms and...

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Thank 28BH
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and were able to enjoy all the great sites and shopping in the Crown Center area. We take great pride in our central location. We appreciate your comments and look forward to welcoming...

Reviewed 4 days ago NEW

I stayed there for 3 nights and I had a great time there, it is connected to the Central Station, the building is huge and nice, the gym is amazing with an amazing view. The rooms are very nice and the view on the high floors is so nice, you can see the whole city.

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Helpful?
Thank Akhlad1
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay with us and were able to relax in the comfort of your guest room, soaking in the beautiful views of the city. We value your feedback and look forward to having you back again.

South Bend, Indiana
Reviewed 1 week ago

It's a big Sheraton property, so you know what to expect. Remodeled top to bottom at least once since it opened in 1980 as a Hyatt Regency. Excellent service, comfortable rooms, decent bar. But you'll probably want to go somewhere else for dinner, given the variety of good dining options in KC. And be alert to the fact that taxi...

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1Thank Don H
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and that our staff was friendly and accommodating and that you were able to relax comfortably in your guest room after a long day. We value your business and look forward to serving...

Orlando, Florida
Reviewed 1 week ago

I was there during a very busy time and the staff and restaurants clearly weren't equipped to handle the extra people. The staff was friendly but very slow and didn't really ever ask how everything was. 2 staff for check-in and a line of 20 people. My keys were disabled and I had to wait 15 minutes in a line...

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Helpful?
Thank Cabot J
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you very much for taking your time to share your comments regarding your recent stay at Sheraton Crown Center. I am pleased to hear our staff was friendly during your visit, however sincerely apologize if the level of service from our overall team fell short of your expectations. We train our staff to provide quick and efficient service. I...

Reviewed 1 week ago via mobile

In Friday and out by Sunday I was! The first thing I noticed was their spacious lobby - wonderful it is to hold casual meetings; have small talks; and, to sit and read in the mornings! Next, I really appreciated the hotel's ventilation being absolutely fantastic - including the crowded conference rooms! Hats off to Katherine at the front desk...

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Thank Jennifer R
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am delighted to hear you enjoyed your overall stay and that our property worked out great for your conference. Our goal is to create as welcoming a stay as possible. It means a lot our staff provided exceptional service. Your warm comments mean a lot...

Denison, Iowa
Reviewed 1 week ago

Once again, I was here at a very busy time- hotel completely full, yet you would never have known. Staff took care of every detail. If you use a fitness center when you travel, there's is first class!

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Thank Dave W
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear our staff provided exceptional service for you during your stay. Our goal is to go above and beyond to ensure you have everything you need for the best stay possible. We value your loyalty and look forward to welcoming you back...

Highlands, North Carolina
Reviewed 2 weeks ago via mobile

In a hotel with 700 rooms I am sure it is difficult for management to keep up with everything but seeing and smelling your room service detritus on the floor outside your door after 24 hours is a problem. I booked this hotel because of its proximity to the WWI Museum accessible through a covered glass walkway which the ads...

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Thank Freddiemf
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for taking your time to share your feedback on your visit. I sincerely apologize if the restaurants available on site fell short of your expectations. We strive to serve top notch, delicious meals to our guests. I have shared your feedback with our restaurant team. We will be taking your comments and making any necessary improvements to enhance...

Baku, Baki, Azerbaijan
Reviewed 2 weeks ago

I had an amazing time there. was travelling for business, the conference centre was huge . my room had a great view and the wifi was perfect. Staff was really helpful and the breakfast terrific! I will definitely visit back for leisure this time maybe

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Thank Elena G
Jim S, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent visit at Sheraton Crown Center. I am happy to hear your staff was friendly and accommodating and that you had everything you needed to make your business travels convenient. We appreciate your business and look forward to having you back again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 

Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Region: United States > Missouri > Kansas City
Price Range: $241 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kansas City Hotel at Crown Center staff and other travellers.
19 questions
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Overland Park, Kansas
over a year ago
Liberty
Kalamazoo, Michigan
over a year ago
over a year ago

See all questions (19)

Questions? Get answers from Sheraton Kansas City Hotel at Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hotel elevators run smoothly even with numerous floor --”
 of 5 bubbles kellis580, 23 Mar 2017 | Read review
“higher floors on the N side will have a view to the downtown”
  • view to the North
 of 5 bubbles 28BH, 22 Mar 2017 | Read review
“High floors have a good view”
 of 5 bubbles cabotj, 14 Mar 2017 | Read review
“Rooms on the City view side are nice; quiet. Higher floors offer better views of downtown after dark.”
 of 5 bubbles dgbeach2016, 1 Mar 2017 | Read review
“Downtown view on an upper floor.”
 of 5 bubbles TravelingSHay, 22 Feb 2017 | Read review
5 of 5