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Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
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1,540 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kansas City Hotel at Crown Center
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Showing 1,532: English reviews
Saint Louis, Missouri
Reviewed 6 April 2015

We stayed at this Sheraton for the first time and I was NOT impressed. Upon arrival there were people camped out in the lobby sitting and laying on the floor. At first I thought no big deal maybe there was a convention of some sort in town. After seeing this the whole weekend, it just became annoying and reminded me...

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Helpful?
2Thank nikki-c123
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

nikki-c123- Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize if our team was unable to meet your expectations due to the high volume of guests hanging out in the lobby created a less than relaxing feel for you during your stay. It is our goal to create...

New York
Reviewed 1 April 2015

I stayed at this property this past fall while in KC for a conference, and found its location to be ideal in terms of getting to meetings at downtown theatres and visiting popular KC restaurants. The rooms are nicely appointed - nothing frilly or excessive, and the hotel was clean.

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Helpful?
Thank Dave N
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Dave N- Thank you for sharing your feedback regarding your recent stay at Sheraton Crown Center. I am delighted to hear you enjoyed your overall stay with us and that the area worked out conveniently for you. We are very fortunate to be centrally located in Crown Center surrounding many of Kansas City's favored attractions. We strive to create as...

London, United Kingdom
Reviewed 30 March 2015

A queue to check-in (only after 5 minutes did a 2nd check-in desk open). Expensive wi-fi. A single sheet of paper on the writing pad in the room (!!???). No-one answering the concierge desk number. Yes, its a nice hotel. The staff were helpful enough, but slightly begrudgingly. I couldn't help feeling the hotel management are going through a programme...

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Helpful?
Thank Andrew S
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Andrew S- I appreciate you taking your time to share your feedback on your recent stay at Sheraton Crown Center. I sincerely apologize if our team was unable to meet your expectations during your stay. We train our staff to make our guests feel warm and welcome. The service provided to you is unacceptable and not at all what we...

Kansas City
Reviewed 29 March 2015

Quick friendly check-in service! Very friendly bellhops, even though it was very busy, they got us to our rooms very quickly! We needed some help with housekeeping and they took care of us very quickly and efficiently! We had room service and what was supposed to be hot was hot, what was supposed to be cold it was cold and...

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Helpful?
Thank Bismarck1956
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Bismarck1956- Thank you very much for taking your time to share your feedback on your recent stay at Sheraton Kansas City Hotel at Crown Center. I am delighted to hear what a signature stay you had with us and that our staff provide quick and efficient service, ensuring you have everything you needed for a relaxing stay. We strive to...

Salina, Kansas
Reviewed 24 March 2015

I have stayed at this hotel two other times and each time has been a very pleasant experience. This time was no exception. The front desk staff is extra attentive and ultra pleasant, making the check-in process a breeze. Our room was on the 16th floor with a view of Children's Mercy and the hotel pool, which my son and...

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Helpful?
1Thank Jessica C
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am happy to hear what a great stay your staff has consistently created for you ensuring you have everything you need for a comfortable stay. I have shared your warm comments with our team to ensure they receive the recognition they greatly deserve. Your comments...

Johnston, Iowa
Reviewed 23 March 2015

This is a very nice hotel. I can't give it 5 stars for a few relatively minor reasons. First, as was noted by another reviewer, the line for check-in was long. The have desks for Starwood members but it doesn't seem to matter whether you are a member or not. The self-parking was alright. I never had a problem finding...

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Helpful?
Thank HawkeyeDave
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay a Sheraton Crown Center. I am happy to hear you enjoyed your overall stay and were able to relax in the comfort of your guest room after a long day. I sincerely apologize for any frustrations you experienced with the wait at check in as well...

Reviewed 23 March 2015

I stayed at this hotel for five nights and it met all of my expectations. Very welcoming lobby, nice and clean rooms, great food. I ate dinner in the restaurant most nights, or at least had a drink. A lady by the name of Red made the whole dining experience come to life. Full of life and energy and made...

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Helpful?
Thank RDUHM
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

RDUHM- Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am happy to hear what a signature stay you had with us and that our staff went above and beyond to make sure your experience memorable. I have shared your feedback with the appropriate teams to make sure Red receives the recognition she greatly...

Hong Kong / Columbus, OH
Reviewed 23 March 2015

I really enjoyed my stay here at the Sheraton in Kansas City at Crown Center. It looked like a great area to have enjoyed... had I not been sick the whole time during my business trip. I was attending a conference inside the hotel so I was in the hotel for a full two days. Everyone was SUPER GREAT, very...

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Helpful?
Thank izuj
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

izuj- I appreciate you taking your time to share your comments regarding your recent stay at Sheraton Kansas City Hotel at Crown Center. I am happy to hear you enjoyed your overall stay with us and that our staff was friendly and accommodating ensuring you had everything you needed for a relaxing and convenient stay. We are truly fortunate to...

Macomb, Michigan
Reviewed 22 March 2015

My husband, toddler, and I spent one night here and left quite disappointed. Check in took entirely too long. The line was 3/4 of the way to the door with only 3 employees working the reception desks. About 10 minutes later two other employees showed up which helped speed things up. The room was mostly satisfactory however there was a...

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Helpful?
Thank jmgriffith
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at Sheraton Kansas City Hotel at Crown Center. I sincerely apologize if our team was unable to meet your expectations during your stay. We train our staff to provide quick and efficient service and I understand how the lack of agents available at check in caused...

Springfield, IL
Reviewed 22 March 2015

Visit KC often and was very happy with this hotel at Christmas time, so we booked it again for this weekend visit. The location is definitely a plus with access to the Crowne Center, and we really appreciated the shuttle to the Power & Light District. It is disappointing that the Wi-Fi is not free, and I really wish someone...

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Helpful?
Thank kp2300
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review

kp2300- Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and that our staff consistently creates a signature stay for you. We are very fortunate to be located in the heart of Crown Center and it is great your family was able...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 

Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Region: United States > Missouri > Kansas City
Price Range: $291 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Starwood and Jetsetter so you can book your Sheraton Kansas City Hotel at Crown Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City
Hotel Style:
#4 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kansas City Hotel at Crown Center staff and other travellers.
19 questions
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Overland Park, Kansas
over a year ago
Liberty
Kalamazoo, Michigan
over a year ago
over a year ago

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Questions? Get answers from Sheraton Kansas City Hotel at Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Downtown view on an upper floor.”
 of 5 bubbles TravelingSHay, 22 Feb 2017 | Read review
“Just ask for any upper floor room or for the club level for extra amenities.”
 of 5 bubbles drdeputy, 16 Feb 2017 | Read review
“Higher floors gives a beautiful view of the city.”
 of 5 bubbles Connec407, 4 Jan 2017 | Read review
“Get a room on the north side for a fantastic view of downtown Kansas City”
 of 5 bubbles MLBogert, 2 Jan 2017 | Read review
“Best views all around”
 of 5 bubbles josephwU3673YC, 27 Dec 2016 | Read review
5 of 5