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Kansas City Airport Marriott

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Kansas City Airport Marriott
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428 Reviews from our TripAdvisor Community

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Showing 425: English reviews
Atlanta, Georgia
Reviewed 30 June 2015 via mobile

This was your avg big chain hotel, has a restaurant but not the best, the box they had to plug in your cables to watch stuff on the TV didn't work and the WiFi, even the chest one was slow. Water barely comes out at a high pressure in the shower but that could be all hotels in that area....

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Helpful?
Thank S J
Mallory A, Front Office Manager at Kansas City Airport Marriott, responded to this review

Dear SJ, Thank you for your feedback regarding your experience at the Kansas City Airport Marriott. We see that there is room for improvement, based on your feedback, and we apologize for that. We are sorry that we did not provide you with the elevated experience you expect and deserve. We understand there were several missed opportunities to improve your...

London, United Kingdom
Reviewed 24 June 2015 via mobile

Things don't look great from arrival outside onwards; this characterless (1970s?) concrete building won't be winning any awards... and the entire experience lives up to those initial expectations. Staff are friendly... and talkative, especially in the restaurant, seeming not to notice if they are interrupting your conversation/meeting. Breakfast is fairly limited but ok. Outside of breakfast, the main restaurant really...

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Helpful?
1Thank Gobbledyspook
Mallory A, Front Office Manager at Kansas City Airport Marriott, responded to this review

Dear Gobbledyspook, Thank you for taking the time to provide your feedback about the Kansas City Airport Marriott. You that your experience was unsatisfactory and did not meet your needs; please accept my sincere apologies for any inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction, and so it is always disheartening when we do...

Cameron, North Carolina
Reviewed 22 June 2015

The staff was amazing. Very friendly, eager to please, helpful. No complaint there. The online pictures paint a classier picture than the hotel really is. It's a little dated and could use some revamping. The main problem is the prices of breakfast. Continental breakfast is $14! Breakfast buffet is $17! We didn't spend that much for dinner at 54th Street...

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Helpful?
1Thank Rene S
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Rene, Thank you for providing this feedback; it is greatly appreciated. We are so happy that you enjoyed the staff and the service they provided you, and thank you for your wonderful comments. We are sorry, though, that there were aspects of your experience that you did not enjoy.Your husband's experience with the room temperature is very frustrating because we...

Reviewed 13 June 2015

We needed reasonable price close to airport with shuttle service. This work out great. However; it was extremely noisy and I got no rest at all. We arrived a little at 2pm. was able to check in. I was identified as a rewards member and Thanked for being loyal. The young man who greeted me stated I was upgraded to...

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Helpful?
Thank 510danaa
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear 510danaa, Thank you for taking the time to provide such a detailed review; we really appreciate the time and effort. I am sorry you didn't fully enjoy your experience with us and I apologize for the service failures you encountered. I am sorry about the noise; I know how maddening it is when other guests show a lack of...

Reviewed 10 June 2015

I read the reviews prior to booking and just assumed that they were over exaggerated, this is not the case. This hotel is out dated and in need of a major renovation, which I believe is supposed to be happening. We arrived late on a Friday evening and the front desk staff were friendly. It didn't appear the room we...

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Helpful?
Thank stacy2002
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Stacy, You have every right to be upset about the housekeeping service (or the complete lack of) during your recent stay. What you describe is unacceptable and embarrassing and we apologize profusely! Not a single thing you mention is acceptable to Marriott standards and we will definitely be investigating this. Thank you for bringing this to our attention and please...

Jefferson County, CO
Reviewed 7 June 2015

Needed a decent hotel near the airport and found a surprisingly low rate at the KCI Marriott. This hotel has been around since the airport opened in 1972 but has been maintained pretty well. Our room was a little smaller than you would expect in a newer facility but in good shape. Could perhaps stand a little updating. Staff was...

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Helpful?
Thank ObscureDave
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear ObscureDave, Thank you for taking the time to provide us with your feedback. We appreciate hearing from our guests, and we always use their input to improve our service and hotel. We are pleased to see you were happy with the rate you received and found our staff to be very friendly. Our hotel was originally opened in 1974,...

Reviewed 2 June 2015

The hotel manager and front desk knocked my socks off when I first checked in, but I was staying here for twelve nights, and my opinion diminished over time. After you have been at the hotel for a while, you realize some of the staff are smug and arrogant. The range of your experience can go from great to poor...

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Helpful?
Thank David M
Bob H, Executive Admin. Assistant to the General Manager at Kansas City Airport Marriott, responded to this review

David, We are sorry you felt it necessary to fill out this negative review. We had hoped that by providing you with the bonus points, the complimentary access to the Concierge Lounge (even though your Silver status does not include it), and the numerous other ways we responded to the myriad of issues you presented us with while staying with...

Jackson, Wyoming
Reviewed 30 May 2015

This is an older property, but gets the job done. The service is good. The room is adequate. Biggest pluses are the location and two electrical outlets on top of the nightstand. Biggest minus is the noise of the A/C - must be a very old system because it makes a lot of noise when running. It kept me awake...

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Helpful?
Thank Mmeyernos
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear Mmeyernos, Thank you for taking the time to provide us with your feedback; it is greatly appreciated. We are glad you enjoyed your overall experience with us, and we thank you for your kind words and generous score. We do apologize though for the aspects of your stay that weren't as successful. I have passed your comments on to...

Dieppe, Canada
Reviewed 27 May 2015

I stayed here for one night before departing KC (my flight was leaving at 0520 and I didn't want to have to get up any earlier than necessary to get myself from downtown to the airport). The hotel does offer an airport shuttle service but it was closed outside of the hours that we were departing from the hotel. The...

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Helpful?
Thank charliew007
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear Colleen, Thank you for choosing the Kansas City Airport Marriott; we appreciate your business! Your very kind review is gratifying and we thank you for taking the time to provide it. We are delighted that you enjoyed your experience and we hope you can come back and visit again soon. We are sorry, though, that our complimentary Airport Shuttle...

Kansas
Reviewed 26 May 2015

A very short shuttle ride takes you to this Marriott hotel on the airport property but surrounded by open space. No busy roads nearby. Nice walking trails for exercise. Good view if you face the lake. Situated so you don't hear the planes. A decent restaurant and bar. The usual Marriott quality rooms and amenities. This is one of the...

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Helpful?
1Thank Kansas_Tom
Bob H, Executive Admin. Assistant to the GM at Kansas City Airport Marriott, responded to this review

Dear Kansas_Tom, Thank you for you wonderful review! We greatly appreciate it and are extremely gratified by your words. Our complimentary airport shuttle runs every 20 minutes from 4:20 a.m. until 1:20 a.m. daily; just call us from the airport when you have your luggage, and we'll come pick up. We are glad that you enjoyed your King room with...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Bone Charlie's
T-Bone Charlie's
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Contemporary excellence awaits you at the Kansas City Airport Marriott. Our hotel, which boasts an unparalleled location on the grounds of Kansas City Airport (KCI), features 384 spacious, tastefully appointed hotel rooms and suites, each overflowing with first-class amenities. Our hotel rooms offer flat-screen TVs, high-speed Wi-Fi, pillow top mattresses, room service, and more. Take advantage of our hotel's helpful perks; we provide complimentary access to our on-site fitness center and indoor pool, as well as exceptional on-site dining options. For those seeking a venue for a business meeting or event here in Kansas City, our hotel showcases almost 30,000 square feet of flexible venue space and an outstanding location near Kansas City Airport. We also place you within a short distance of the city's most notable attractions, including Zona Rosa shopping center, Kansas Speedway, and downtown Kansas City. Here at the Kansas City Airport Marriott, we set a new standard for comfort and convenience. ... more   less 

Additional Information about Kansas City Airport Marriott

Address: 775 Brasilia Avenue, Kansas City, MO 64153
Region: United States > Missouri > Kansas City
Price Range: $158 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Airport Marriott 3.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Marriott Kansas City Airport Hotel Kansas City
Kansas City Marriott
Hotel Style:
#6 Green Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Kansas City Airport Marriott staff and other travellers.
2 questions
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Questions? Get answers from Kansas City Airport Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The accessible room was fine, but getting in and out was exhausting. A handicap person alone would not have been able to manage.”
 of 5 bubbles GrandmaCRH, 13 Mar 2017 | Read review
“Ask for a room with view of the pond.”
 of 5 bubbles timesharetraveler11, 6 Mar 2017 | Read review
“Sign up and book through Marriott rewards so you get free internet. Otherwise you'll have to pay $10!”
 of 5 bubbles js151515, 18 Feb 2017 | Read review
“If you can get a lakeview room, take it.”
 of 5 bubbles kaydc, 16 Jan 2017 | Read review
“The corner rooms are much larger. We prefer rooms on a higher floor.”
 of 5 bubbles sredheada45, 9 Jan 2017 | Read review
5 of 5