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The Westin Crown Center

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2,090 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Jefferson City, Missouri
Reviewed 2 weeks ago via mobile

I had not stayed at the Westin since 1979 and really debated whether I would risk it. It is a great hotel with a great history. I am pleased to say that the Westin has done a good job keeping the hotel in great shape. Our room was very nice. The staff was great. I had a little issue with...

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Helpful?
Thank Mizzou79
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your comments on your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and that our staff was friendly and accommodating. We are very excited to be renovating our guest rooms this year. We look forward to having you back to hear your feedback on the...

Norfolk, Virginia, United States
Reviewed 3 weeks ago

This was our second stay for an annual conference that takes over the hotel. The staff were/are very accomodating and friendly from parking to housekeeping to dining. The pool and fitness area are a big hit with us. It's hard to find a pool with lanes for swimming laps...year 'round! Fabulous. It's easy walking indoors to the restuarants in Crown...

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Helpful?
Thank Amy A
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. It is great you enjoyed your stay with us and were able to indulge in all the amenities and local attractions in the area. We take great pride in our Make a Green Choice program and I am happy you were able to take advantage of...

Falls Church, Virginia
Reviewed 3 weeks ago

We attended a Folk Alliance conference at this hotel and I was in need of some Concierge help. The concierge desk was attended by Glenn and Rita who were very helpful on several occasions during out stay. Happily we will be returning for the same conference next February and I look forward to seeing and working with Glenn, Rita, and...

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Helpful?
Thank Regina P
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent stay during the Folk Alliance Conference. It is great to hear you enjoyed your stay with us and that our staff was friendly and accommodating, making sure you had everything you needed for a relaxing and convenient stay. We value your business and look forward to welcoming you back...

Reviewed 4 weeks ago via mobile

What a view from the 11th floor of this gorgeous room! Starbucks coffee to brew in the room. Most comfy bed and pillows. I can't stop talking about the service... Always with a smile, a good morning or go out of your way for you treatment. Stay for the hospitality that Kansas City has shown us in more ways than...

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Helpful?
Thank MJ M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff went above and beyond to make your experience flawless. As a Westin, we strive to create as relaxing a visit as possible. It means a lot we were able to exceed...

Reviewed 4 weeks ago

I have found that the front desk was the most professional and helpful of any hotel in my travels. Michelle and Hu went the extra mile to make sure all was good for me as I was linking Marriott to SBG accounts for my benefit. These ladies made such a wonderful effort, my sincere thanks to them. The room is...

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Helpful?
Thank Wayne R
Jim S, General Manager at The Westin Crown Center, responded to this review

I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you had and that our staff went above and beyond to make sure you had everything you needed for a successful business trip. We value your business and look forward to creating...

Reviewed 4 weeks ago via mobile

I needed help Fast to get a Big load of heavy stuff from my car parked 5 minutes away. Glen helped me get it up to my room Just in time. 110% effort with class. Most requests were handle very quickly.

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1Thank David H
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear what a great stay you had with us and that our staff went above and beyond to create signature service. We value your business and look forward to having you back.

Lincoln, Nebraska
Reviewed 3 February 2017

I enjoy this hotel for it's ease of access to a lot of great things: WWI Museum, Train Station, Crown Center and the Link, which allows you to have a fun weekend trip without ever setting foot outside. What I don't like is the noise. Even as I'm typing this here, now, I can hear every conversation up and down...

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1Thank Kristinnicole7
Management response:

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and were able to take advantage of the great sites. I do apologize for the noise issues during your stay. We value your business and hope to have you back again soon

Atlanta, Georgia
Reviewed 1 February 2017 via mobile

Very nice hotel with decent access to great transportation and nearby restaurants. Make sure you don't miss Jack Stack BBQ restaurant located right behind the train station. Some of the best BBQ I ever had. The ONLY reason I don't rate this a 5 is due to its location. The hotel itself is superb.

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Helpful?
Thank Edge038
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your overall stay with us and were able to take advantage of the great sites and dining in the area. We value your business and hope to have you back again soon.

Kansas City, Missouri
Reviewed 1 February 2017

My friend booked a hotel stay at the Westin and we loved every minute it. My heart has been homesick for Kansas City and it was healed by my stay at the Westin. We stayed during the week so I called ahead and requested that if they had the availability, we would like a room with a KC view. The...

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Helpful?
Thank eDiner1010
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a signature stay you had with us and that you were able to relax and unwind the comforts of your guest room, soaking in the beautiful views of the city. We truly value your business and hope to have you...

Washington DC, District of Columbia
Reviewed 1 February 2017

We too, stayed at the Westin so that we could attend the Pompeii exhibit at Union Station. We booked a large corner room with full views on both sides and requested a high floor in the 18-story hotel building. When we arrived and walked in our room on the 9th floor, we were immediately put off by the smell of...

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Helpful?
Thank Bickerson
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I sincerely apologize if your stay with us fell short of your expectations. Our goal is to create a top notch experience. I am disappointed to hear in the conditions of your guest room. I assure your our team has inspected...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: $281 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
19 questions
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over a year ago
Iowa City, Iowa
Grain Valley, Missouri
6 days ago
New York City, New York
New York City, New York
3 months ago

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't face the front hotel intersection as the walk signs constantly beep for the seeing impaired.”
 of 5 bubbles trevors184, 17 Mar 2017 | Read review
“I like higher floors which will give you a nice view of the whole downtown”
 of 5 bubbles AllenM540, 14 Mar 2017 | Read review
“Corner view looks at the WWI museum.”
 of 5 bubbles G9144CFjonathans, 13 Mar 2017 | Read review
“Coordinate an early check in when booking. Make sure you speak to someone on the phone or in person.”
 of 5 bubbles dessiep2016, 6 Mar 2017 | Read review
“Most rooms have good views...of the pool, ice rink or downtown.”
 of 5 bubbles AmyA91, 1 Mar 2017 | Read review
5 of 5