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The Westin Crown Center

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2,113 Reviews from our TripAdvisor Community

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Showing 2,101: English reviews
The Villages, FL, United States
Reviewed 4 weeks ago

Great staff. Convenient to the Trolley, Union Station, WWI Museum, Hallmark Visitors Center. Clean and spacious rooms. A nice place to headquarter for your visit to KC. My wife played bridge and I toured KC, then we got together for dinner. Lots of good, convenient places to choose for dinner.

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Helpful?
Thank Douglas M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your comments on your recent visit. I am pleased to hear what a great stay you had with us and were able to take advantage of the great sites, shop and dining in the local area. We appreciate your feedback and hope to have you back for another 5 star visit.

Seattle, WA
Reviewed 4 weeks ago

What I remember about my stay in Dec 2013 were the cold weather and the frozen custard. There is a prominade or food court connected to the hotel. The frozen custard was to die for. Have not been able to find anything close to it yet. Hotel has a big lobby and the rooms are ample size. It is a...

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Helpful?
Thank xbanker
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased you enjoyed your overall stay and were able to indulge in all the great dining and shops in the Crown Center area. We value your business and hope to have you back again in the future.

Missouri
Reviewed 4 weeks ago

Once a proud jewel among Kansas City hospitality offerings, the "Crown" has become tarnished - in both appearance and service. We booked a king room back in November, from a block of rooms reserved for wedding guests. Upon our arrival at 2:40 pm (for a 5:30 wedding), the barely audible, unfriendly lady at the front desk informed us there were...

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2Thank jcjay
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am very sorry for the overall unacceptable stay you had with us. The experience you had with us is unacceptable and not at all what staying at The Westin should feel like. I believe our team has reached out to...

St. Louis, MO
Reviewed 4 weeks ago

We stayed with kids and had a wonderful time at this hotel. I had not stayed at a Westin before and could not be more excited for my next stay. The room was nice and the bed was very comfortable. The shower faucets were outstanding, and I don't usually notice things like that. The pool was great for kids and...

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Helpful?
Thank FrancesTraveler
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great stay you and your family had with us and were able to relax and indulge in all the comforts in your guest room. Crown Center is such a great place for families and...

Green Bay, Wisconsin
Reviewed 19 March 2017 via mobile

The Westin Crown center is a very poorly kept, unprofessionally run hotel. It is extremely overpriced for the value. I will not stay here again. The room was NOT clean, filthy dirty, dusty, and soiled. We are here again for business and the lack of professional attention is unbelievable! We had to call front desk several time to ask for...

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Thank Diane H
Jim S, General Manager at The Westin Crown Center, responded to this review

Good Morning Diane. Thank you for taking your time to share your feedback regarding your recent stay at Sheraton Crown Center. At your convenience, please e mail us at james.snow.gm@starwoodhotels.com. We would love to talk to you further about your recent stay.

Toronto, Canada
Reviewed 17 March 2017

I can't say bad things about the Westin Crown Center. The staff are friendly and helpful. My room and every amenity is always well maintained. The food is okay. Nothing to leap up and down about. But that's just it. It's okay. The location is great as the Kansas City Station is across the street and the WWI Museum just...

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Helpful?
Thank Trevor S
Management response:

We are pleased you enjoyed your recent stay and the proximity to local attractions. I appreciate your comments on our friendly and helpful staff. We look forward to serving you when your travels bring you back to Kansas City.

pa
Reviewed 17 March 2017 via mobile

The room has a gracious size with a full wall of windows looking out over the town the blackout shades completely block the morning light there's a multiple desk set up with outlets for charging your devices at the two places most needed: specifically the desk and bedside there's a conveniently. located alarm clock. a mini fridge. the bed is...

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1Thank peggyggg
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room as well as enjoy all the amenities available to you as our guest. Your feedback means...

Waldorf, Maryland
Reviewed 14 March 2017

Wow , this hotel is one of the best I have stayed at period, from the valet staff (Tallman) and shuttle driver Frank , and the bar crew members they know how to make your stay a time you will never forget. This hotel has everything in it or it is in the Crown Center that is connected to it....

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Thank Allen M
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear our staff went above and beyond to create a signature stay for you and that you were able to indulge in all the great shopping and dining in Crown Center at your convenience. Your warm comments mean a lot...

Watertown, Wisconsin
Reviewed 13 March 2017

Perfect getaway night on the town. The shops are close. The food was phenomenal. Took the wife and had a great first night. Everything is in walking distance. The place was spotless. Easy to the airport and back.

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Helpful?
Thank Jonathan S
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for taking your time to share your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your visit and were able to indulge in all the great attractions and dining in the Crown Center area. We are very fortunate for our central location. We value your business and look forward...

STL, MO
Reviewed 12 March 2017

Stayed 2 nights for business. Very large property. Rooms were decent, with nice view. Breakfast buffet was adequate - and you can order from the menu if you have more time. Nice large workout facility - overlooks the outdoor pool. Not much of a view but better than staring at yourself in a mirror. Decent room service menu, and connected...

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Thank SLS006
Jim S, General Manager at The Westin Crown Center, responded to this review

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and were able to indulge in all the amenities available to you as our guest. We are very excited to be renovating all our guest rooms rooms this year. I look forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 

Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Region: United States > Missouri > Kansas City
Price Range: $274 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Reservation Options:
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crown Center staff and other travellers.
20 questions
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over a year ago
Iowa City, Iowa
Salem, Oregon
24 days ago
Grain Valley, Missouri
1 month ago
New York City, New York

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Questions? Get answers from The Westin Crown Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are good”
russlyna, 2 Apr 2017 | Read review
“Close to the elevator would be good since the rooms can be very very far. Elevators are quiet.”
karol645, 31 Mar 2017 | Read review
“Great view out the east side of the building, Use the valet service-not much more and great/quick service!”
Bob1803, 29 Mar 2017 | Read review
“Book with the 18th floor, views you can't get in KC anywhere else.”
  • Lavender Balm for a help on a good nights sleep? YES, please! ( and wireless phones? hello techn
286kacym, 29 Mar 2017 | Read review
“Get above the 7th floor so you can see”
douglasm325, 27 Mar 2017 | Read review
5 of 5