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It is amazing! I did not expect at all to find such an amazing deal for such a wonderful visit. There are so many amenities that I rather not go back into detail about. (Simply because I wrote a massive review, but for some reason...More
We have stayed at this location several times & it is a nice hotel. There is a basketball court outside some of the rooms (might want to avoid that if you don't want to try to sleep to the sound of a bouncing ball!) but...More
We booked through the Marriott site and checked in online before pulling in late The room was clean, large, and light. The bed meets Marriott standards, soft and warm. Breakfast is hot American with eggs, waffles, sausage or bacon, fruit, bread, cheeses, and yogurt. WIFI...More
Had to go through 4 disgusting rooms before finding one with a bedroom/bathroom that wasn't totally gross...even so final room still had issue.
Staff was nice, refunded me points for stay.
See photos for examples of urine/fecal matter on toilets, hairs on bedding, bugs, toothpaste,...More
Response from residenceinnofallon, General Manager at Residence Inn St. Louis O'FallonResponded February 26, 2018
I would love an opportunity to speak with you more about your stay. I know how frustrating this must have been for you. I am sorry you had this experience. I would like to do everything I can to make this right for you. This...More
Let’s start with the positives. The evening staff was wonderful – very kind and courteous. The bed was comfortable, rooms were clean, and it was relatively quiet. That is typically all I ask in a hotel, but the negatives on this stay far outweighed the...More
3 Thank Jennifer M
Response from residenceinnofallon, General Manager at Residence Inn St. Louis O'FallonResponded January 4, 2018
I am sorry everything that happened during your stay and I know how frustrating that must have been for you when you were trying to enjoy your stay and start the new year off. This is something I would not expect any guest to have...More