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Holiday Inn Express Hotel St Charles

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Holiday Inn Express Hotel St Charles
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118 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Reviewed 3 weeks ago

Property is clean and comfortable. The cancellation policy is 48 hours prior to your stay!!! This property will also charge the first night to your credit card 48 hours prior to your stay!!!! The staff is not very accommodating.

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Helpful?
Thank Al S
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Al S, We were happy to learn you feel the hotel is clean and comfortable. We apologize that your plans changed and you were unable to cancel your reservation without fee as it was after our 48 hour cancellation grace period. We make every effort, within our control, to advise guests of our cancellation policy as we understand the...

Carlisle, OH
Reviewed 3 weeks ago

I had reservation to stay @ this Holiday Inn for two nights. We would have been in town to celebrate Christmas with my family. On the day we were to leave we had an emergency with one of our dogs and he was hospitalized. I called the hotel @ 2 o'clock and advised them of my circumstance. They told me...

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Helpful?
Thank rdtop41
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear rdtop41,. We apologize that your plans changed and you were unable to cancel your reservation without fee as it was after our 48 hour cancellation grace period. We make every effort, within our control, to advise guests of our cancellation policy as we understand the policies vary by hotel. The hotel policy information is available on our website and...

Arlington Heights, IL
Reviewed 9 December 2016 via mobile

Got in late at night, left by 7am, from what I saw the hotel looked nice. The room was clean, and the bed was comfortable. One thing I wish would change with their reservations, I wish they would give Spire Elite members more time to cancel reservations. I travel a lot, and my plans change all the time, so when...

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Helpful?
Thank AAASparky
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear AAASparky, Thank you choosing our location for your recent stay in St. Charles. We are pleased to learn that although yours was a short visit that you were please with the accommodations and comfort our hotel offers. We understand our hotels 48 hour cancellation policy does not offer the flexibility that some travelers may require. We make every effort,...

Fort Branch, Indiana, United States
Reviewed 21 November 2016

Can't give an accurate review as I didn't actually stay here, just paid for it. Made reservations online but had to cancel a day prior due to work commitments. I will assume blame as I did not read the fine print. Expensive lesson learned. Cancellation was made 24 hours in advance as I thought this was protocol. Enjoy the 300...

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Helpful?
Thank Sherri W
IHGService, Guest Relations Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Sherri W, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us...

Milwaukee, Wisconsin
Reviewed 20 November 2016

Staff was very friendly.Famous Sugarfire BBQ restaurant right across the street. Room was great. TV remote needs a sleep timer!! Usual breakfast items for Holiday Inn however, omelet was hard and tasteless. Had to choose oatmeal 2nd morning for lack of meatless choices. Other guests staying long term were welcoming as well. Fitness area was small, but private and quiet....

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Helpful?
Thank Jan C
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Jan C, Thank you for taking time to write a review of your guest experience with us. We look forward to DEFINITELY being of service to you again. Please come back soon.

Saint Charles, Missouri
Reviewed 1 November 2016

When we have family in town we typically put them up at the Holiday Inn Express at Elm & 370. It's a ways off the highway and backs up to a field (with occasional daytime train traffic). The staff are friendly. The breakfast is good. They have a saltwater pool (which is nice). The location is close to some great...

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Helpful?
Thank MatthewHundley
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear MatthewHundley, Thank you for the wonderful review. We appreciate you sharing such detail with other potential guests. Our 370 location is very convenient to all the attractions and nightlife St. Charles City has to offer within just a few minutes drive. Please come stay with us again next time you visit St. Charles

Madison, Wisconsin
Reviewed 1 November 2016

The property is located in an industrial park, so not much was within walking distance. But really, it's the only thing that I didn't enjoy about the place. Very clean and one of the best breakfasts I've seen in a similarly priced hotel. Breakfast area was huge and the attendant was very focused on keeping the wide variety stocked. Plenty...

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Helpful?
Thank Evansthecat
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Evansthecat, Thank you for taking time to review your stay with us. We are happy to learn you were so pleased with the accommodations. Our location is nestled in the foothill of a residential area with some light industrial businesses to our North. There are several full service restaurants within walking distance including Sugarfire BBQ, El Agave Mexican Restaurant...

Reviewed 23 October 2016 via mobile

We had a very short stay but our experience was very pleasant. Everything was clean & very nice. Beds were very comfortable & room was dark for a good night's sleep. Continental breakfast was good. Warm eggs, pancakes, waffles, sausage & more. The entrance is not marked or lighted. Had it not been for our navigation we would have had...

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Helpful?
Thank Julie G
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Julie G, Thank you for the 5 star review. We were delighted to learn you enjoyed your stay with us. Please come back and stay longer next time so you can take advantage of all we have to offer.

Reviewed 23 October 2016 via mobile

Very nice, newer facility. SUPER clean and comfortable rooms stocked with Bath & Body Works toiletries. Staff was very courteous and competent. Good, hot breakfast including eggs, sausage, oatmeal and some really good biscuits and gravy, etc! Nice array of coffee/tea choices, juices, fresh fruit, toast and cinnamon buns--yum. 24-hour fitness facility. My wife is super picky about hotel rooms,...

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Helpful?
Thank Billy R
HIEStCharles, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

Dear Billy R, We appreciate you taking time to review your hotel experience with us. We are so pleased to learn you enjoyed your stay. We will work hard to keep things sparkling in eager anticipation of your next visit.

Rockford, Illinois
Reviewed 20 October 2016

I chose this hotel for a family vacation over a long weekend and now regret my decision. The hotel has a pool, but it is a very small indoor pool and FREEZING cold. My kids (ages 4,6,and 8) literally lasted 3 minutes before they asked to get out. The hotel has a "fitness center", but it consists of a cheap...

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Helpful?
Thank 447josh
PrivateReviewer, General Manager at Holiday Inn Express Hotel St Charles, responded to this review

We were saddened to learn of your displeasure with some of the elements of your stay. We appreciate your feedback and will work toward a remedy to enhance the issues you've mentioned. We'll hope for an opportunity to be of service to you in the future so we might have an opportunity to redeem ourselves by providing you with the...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and see the newest Holiday Inn Express Hotel & Suites located in St. Charles, MO. Great central location for all of your traveling needs. Everyone will enjoy Historic Downtown St. Charles Main Street, The Hollywood Casino Amphitheater, St. Charles Convention Center and Streets of St. Charles. Just a few miles down I-370 are St. Louis Mills Mall, filled with shopping, restaurants, indoor ice skating, glow in the dark golf, bowling and movie theater. While you're here go visit great places like the famous St. Louis Arch, City Museum, Busch Stadium, and the St. Louis Zoo. Nearby the hotel there is the Ameristar and Hollywood Casino, Bass Pro Shop, Cabella's, and Mid Rivers Mall. We pulled out all the stops when it came to comfort and design for our guests. While enjoying our Hotel in St. Charles Missouri, take advantage of all the great amenities like indoor pool, fitness center, and our fabulous Express Start hot breakfast. We're just 4.5 miles from Historic St.Charles Main Street and 2.5 miles from Lindenwood University. Great sit down restaurants within walking distance including the new Sugarfire BBQ Restaurant and The Tap Restaurant. ... more   less 

Additional Information about Holiday Inn Express Hotel St Charles

Address: 3098 Elm Point Industrial Drive, Saint Charles, MO 63301
Region: United States > Missouri > Saint Charles
Price Range: $148 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel St Charles 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites St Charles
Hotel Style:
#7 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel St Charles staff and other travellers.
2 questions
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Illinois
9 days ago
3 months ago

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Questions? Get answers from Holiday Inn Express Hotel St Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pass on this property!”
 of 5 bubbles Y8329URals, 3 Jan 2017 | Read review
“Rear facing rooms face empty field.”
 of 5 bubbles MatthewHundley, 1 Nov 2016 | Read review
“Choose a different hotel - your money will be better spent elsewhere.”
 of 5 bubbles 447josh, 20 Oct 2016 | Read review
“we where on the first floor”
 of 5 bubbles 431charlesv, 5 Oct 2016 | Read review
“Read above”
 of 5 bubbles jerrym462, 23 Aug 2016 | Read review
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