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BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
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510 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS The Charles Hotel
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Showing 506: English reviews
GREEN BAY, United States
Reviewed 27 June 2016

Awesome staff, clean room, excellent service! I would recommend this hotel to anyone who would want to stay in the St. Charles area. Great location all amenities and speedy staff. The price was very competitive and the overall room was clean.

Review collected in partnership with Best Western
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Helpful?
Thank Jessica J
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Jessica- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Wentzville, United States
Reviewed 27 June 2016

I thought that the location and hotel were AWESOME (the MOST amazing bed I've slept in!) and the front desk clerks were SUPER friendly! The "comfortable" driving distance to the cobblestone streets of Old Towne St. Charles was absolutely ideal. We didn't go to Ameristar but it was, literally, RIGHT across the street :)

Review collected in partnership with Best Western
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Helpful?
Thank Jennifer B
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Jennifer - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed the comfort of our beds. We're also pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming...

Honolulu, Hawaii
Reviewed 26 June 2016 via mobile

Stayed here for a long weekend. First the not good. It was 100 degrees out and the room didn't get cool enough. Also the air conditioner didn't take the humidity out of the room so it always felt damp. After being out in the heat I wanted to cool down, but no such luck. Told the front desk and they...

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Helpful?
Thank Capt travel w
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Valued Guest, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively...

Naples, Florida
Reviewed 24 June 2016

The beds were nice and comfortable but the over powering smell of dog was just too much. Also the carpet was still damp and room was also very musty. The location was a little tricky to navigate but close to the interstate.

Review collected in partnership with Best Western
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Helpful?
Thank LisaK521
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Lisa, I’m so sorry to hear this. Your experience does not sound like a typical one here at our property. We want our guests to have a comfortable stay each time they visit. We’d be happy to follow up with you further regarding your experience. Please feel free to contact me directly at the hotel. We appreciate your feedback...

Reviewed 24 June 2016 via mobile

I am on a road trip with some friends paying their way. I've stayed in several hotels in the past few days. Most are pretty expensive. However, this one as average as it is may be the biggest bang for your buck. It's nicer than the Omni Shoreham in Washington DC and 1/3 the price. Comfortable bed, great staff, nice...

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Helpful?
Thank Bobby F
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Bobby- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

Wyoming
Reviewed 23 June 2016

I thought I had already reviewed this one but I cannot find it in my list of hotels reviewed, so here's my input: Don't stay here if you value cleanliness. Since The Charles is a Best Western property I expected a certain standard of cleanliness for the price. Cleanliness was not there. The bed linens appeared not to have been...

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Helpful?
Thank isaiah4113
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Isaiah, Thank you for your notifying us of your recent experience. I often times utilize guest reviews to assess insights within our hotel operations. If you have a moment I would love to speak with you regarding the details of your most recent stay. I have reviewed your feedback with the hotel team and we are now actively taking...

Forest Lake MN
Reviewed 23 June 2016

My sister and I traveled in Missouri, Kansas, and Iowa for a recent trip to begin tracing the Lewis & Clark trail. We stayed at four motels, picking a nearby one each night. They all cost about the same. This Best Western Plus in St. Charles MO was by far the best one. Nice room, very clean, very good breakfast,...

Review collected in partnership with Best Western
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Helpful?
Thank AnnieBv
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Annie - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed the quality and variety of the food at our breakfast. We're also pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and...

Reviewed 23 June 2016

This was just your average hotel for a weekend trip. Room was ready at checkin, the elevators were super slow that we took the stairs the majority of the time. Our room was clean, however cosmetically it could have used some professional painting and touch ups. The room was super humid, that the carpet felt wet while we were there....

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Helpful?
Thank Alissa S
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Alissa, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a...

Sauk Centre, Minnesota
Reviewed 22 June 2016

very nice hotel with a clean and family friendly environment. breakfast was very good with lots of choices and the pool was awesome - it was 12' deep! kids loved the pool and it was close to St. Louis to visit all that the town has to offer. i would recommend this hotel to everyone.

Review collected in partnership with Best Western
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Helpful?
Thank gwyttenback
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Valued Guest - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed the quality and variety of the food at our breakfast. We're also pleased to hear that the kids enjoyed the pool. Thank you again for your visit and your review, and we look forward to welcoming...

Taylorville, United States
Reviewed 17 June 2016

A great time was enjoyed by all. The family had a great time and we can't wait to come back. We had a large crowd present so I know it would be hard to keep up with extra towels in the pool area and trash, but overall a great time.

Review collected in partnership with Best Western
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Helpful?
Thank Amanda W
Greeley R, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Hello Amanda- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Region: United States > Missouri > Saint Charles
Price Range: $128 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Charles Hotel staff and other travellers.
5 questions
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22 days ago

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Questions? Get answers from BEST WESTERN PLUS The Charles Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from highway is quieter.”
 of 5 bubbles I2197LSamandac, 24 Dec 2016 | Read review
“8th floor is where all suites are located. Quiet floor.”
 of 5 bubbles fire_dad4, 20 Dec 2016 | Read review
“I see they had a electric car charging station. Pool looked nice.”
 of 5 bubbles JulieE958, 12 Dec 2016 | Read review
“Call directly for specials, reduced room rate, use of AAA/AARP, etc.”
 of 5 bubbles CocoHawk, 28 Nov 2016 | Read review
“Our room was quiet despite being near the highway.”
 of 5 bubbles Karen-Don, 25 Oct 2016 | Read review
5 of 5