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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis St. Charles
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Showing 1,080: English reviews
Camplbell Hill, United States
Reviewed 13 June 2016

Great hotel for the price and the amenities they offer. I would recommend for a quick stay or longer for anyone from out of town needing a place. Great reservations giving they include happy hour at night with complimentary drinks and continental breakfast bar was nice also! Will stay again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Justin K
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for visiting us on your last outing. We are very pleased to hear you enjoyed your stay. Please visit us again in the future.

Owensboro, Kentucky
Reviewed 6 June 2016

Out of town on business, we originally was booked for the hotel in downtown st Louis but error we changing details ended up with a cancellation of all 3 rooms by error. Embassy downtown ended up getting booked. That’s when we changed to Embassy to St Charles and our company will only use this one when traveling to st Louis...

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Helpful?
Thank tessameadors18
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am very pleased to hear you enjoyed your stay with us. Please contact us in the future for personal or business travel.

Indiana
Reviewed 6 June 2016 via mobile

I was actually kind of surprised. I thought my stay was good not great. First. The room I stayed in smelled of heavy smoke in a non smoking area. They changed my room the next morning and that was way better but should they have rented it in the first place? You decide that. The breakfast the first day was...

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Helpful?
Thank msudoc1495
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am sorry we had to move you from one room to the next do to the smell in the room. This obviously isn't what we prefer to our guests have to do after checked in. The weekends do become somewhat busy for breakfast and we work hard to meet our guests needs. The omelet station can sometimes become overwhelmed...

Atlanta
Reviewed 6 June 2016

The hotel is beautiful and the rooms are nicely appointed. On the last morning of our stay we did not have hot water. We waited two hours for an Engineer that never appeared. We had to take cold/lukewarm showers before departing for the airport. We were not happy! Front Desk could have offered free lunch or dinner for next stay....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ivey B
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am so very sorry that you encountered this problem with the hot water. It appears we had a boiler issue and not at the best of time. I do apologize that our team members did not make offers to accommodate for the occurrence. One of our managers will be contacting you to discuss.

cHICAHO, United States
Reviewed 6 June 2016

Check in was a nightmare. Was told my accommodations were paid for two weeks before my arrival, but upon my arrival it was an entire different story. Had to come up with funds that were earmarked for fun, to pay my remaining balance. Ruined my entire trip.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ladonna G
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I truly am sorry for the confusion on the payment of your stay. I will research your portfolio and reach out to you. Reservations are typically held on a credit card and not processed until departure. You will be hearing from one of our associates. Please accept my apology for your misunderstanding.

Zion, Illinois
Reviewed 5 June 2016

Just a wonderful weekend can't wait to come back bed was wonderful room was beautiful hotel awesome thank you for all your hospitality would recommend this hotel to anyone and the breakfast is very delicious

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank christinawJ4547CZ
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for the kind words. We do work hard to meet our guest expectations and we are very proud of our team as well. We look forward to seeing you again soon.

Manhattan Beach, California
Reviewed 3 June 2016

Very poor evening receptions and no hot tub, poor construction zone. The web site did not provide aqurate directions for the detour due to road construction. The hotel promised the hot would open at 9 am and it was still closed at 9 am. Communication is the key to customer satisfaction. I paided over $350 for 1 night for 2...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dona A G
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am sorry to hear the hot tub was not in operation during your stay. Obviously we inured a problem with the system and it could not be fixed in time. The construction on the highway has been challenging and we have worked with the highway department and Hilton for months to best prepare for the inconvenience. i am sorry...

Atlanta, United States
Reviewed 30 May 2016

Very nice place to stay , Beside the door slams every now and then very clean and pleasant, The drivers are the best part of the experience,the food was was great while it lasted, The weight room was good as well as the pool

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Derek M
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for providing us feedback regarding your recent stay at our property. We appreciate your business. I will share your comments with our shuttle drivers. They take great pride in providing information and enjoyment during your transportation. Our Executive Chef has already analyzed the issues that caused us to run out of a couple of items during breakfast so...

milwaukee, wisconsin
Reviewed 29 May 2016

Good value, large rooms with sitting area, fridge and microwave. Free breakfast with made to order items. Nice pool and workout area. Large lobby. Complimentary cocktail hour was a nice touch. Nice to have two TVs in the room. We were traveling with an athletic team and this hotel had great space for them to get together

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank larosaWisconsin
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for providing such detail regarding our amenities and services. We are glad you enjoyed your stay. We appreciate your business.

Reviewed 27 May 2016

We participated in the digital check-in, picked our room, arrival time and the additional items we would like in our room upon arrival. We arrived after our designated arrival time and were told the room wasn't ready so we could wait an hour or pick another room. Now since the room wasn't ready neither was anything else we requested which...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank amberbJ1062VI
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I would like to personally apologize to you for failing to have your room ready upon arrival. Part of the digital check in experience is for us to be proactively monitoring the system and ensuring the rooms are prepared at the time noted. We will review the issues that prevented us from successfully delivering this benefit to you and ensure...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Region: United States > Missouri > Saint Charles
Price Range: $227 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
11 questions
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Embassy Suites is a great place to stay!”
 of 5 bubbles DisneyBrian, 22 Mar 2017 | Read review
“Fantastic staff!”
 of 5 bubbles Sparkles557, 23 Feb 2017 | Read review
“higher floors have less noise”
 of 5 bubbles LarryJ64, 16 Jan 2017 | Read review
“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
5 of 5