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Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
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1,054 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis St. Charles
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Showing 1,054: English reviews
Reviewed 5 April 2016

This is the best Embassy Suites in which we have ever stayed. It sets the standard for excellence in every category. The hotel is luxurious, clean, and beautiful. The suites are spacious. Customer service is top-notch. They are friendly and go above and beyond for each customer. Special praise for Tony, the valet manager. He greeted us warmly each time...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank johnsQ3296FP
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for recognizing Tony as an outstanding associate. We will share your comments about the entire team at our next staff meeting, but I will make sure to highlight how Tony made a difference for you. We appreciate your business and look forward to serving you again soon.

Saint Louis, Missouri
Reviewed 30 March 2016

The overall experience was great. The building is beautifully maintained and clean. Service was excellant and breakfast was great. The hotel is close to downtown st charles and a short drive from St Louis. The excellant WIFI was a bonus.

Review collected in partnership with Embassy Suites Hotels
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Thank yajaran2016
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for sharing about your experience. We just completed a $150,000 wifi infrastructure upgrade. I am glad you found the experience terrific.

North Little Rock, Arkansas
Reviewed 30 March 2016 via mobile

This is one of the best Embassy Suites we have ever stayed in. The staff was very friendly. We forgot to bring a wall adapter for our cell phone and the woman at the desk, I didn't get her name, gave me her own personal charger to borrow. Our first night we were hanging out in the lobby during the...

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Helpful?
Thank eyepetit2
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Our staff is so pleased to read that they impacted your stay so positively. Our goal is to provide warm hospitality. We look forward to serving you again.

Reviewed 30 March 2016

The hotel suite was deluxe. The evening reception a pleasant surprise. The breakfast .... way above average. We live 25 miles away but stayed due to a wedding near the hotel. Given the chance, I'd stay here again.

Review collected in partnership with Embassy Suites Hotels
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Thank ellenl207
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so glad to read that you enjoyed your stay so much. Please join us for a stay-cation some time in the future.

St. Louis, United States
Reviewed 28 March 2016

We chose this hotel since Ameristar Hotel was booked. Embassy was cheaper and we were just as satisfied as when we stayed at the overly expensive Ameristar. Embassy will be our first choice next time. Complimentary breakfast was great!

Review collected in partnership with Embassy Suites Hotels
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Thank Michele F
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

We are so pleased to read that our product and service have converted you to a loyal Embassy Suites St. Charles customer. We truly appreciate your business and are excited to serve you again soon.

Springfield, Missouri
Reviewed 27 March 2016

Super Clean. Loved the FREE nightly happy hour and breakfast for guests. Amazing Staff. We checked into your facilities in St. Charles MO, on 3/22/16 and checked out on 3/23/16. The staff was all wonderful, but I would like to extend a special thank you to the evening staff on 3/22. During our stay, I neglected to back a personal...

Review collected in partnership with Embassy Suites Hotels
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Thank marysJ5504AR
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you so very much for the recognition with our team member. We will be sure to pass this onto them. Please visit us a gain soon.

Quincy, Illinois
Reviewed 26 March 2016

Our family always chooses this hotel. We love the space of the rooms, the breakfast (especially the chef) and the location. We don't like the pillows but that's our only complaint. The price for the room is high but by the time you figure in the amazing breakfast for 4 people, it is better than having to leave for breakfast

Review collected in partnership with Embassy Suites Hotels
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Thank Greg h
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am pleased to hear you enjoy our complementary breakfast and larger suites. It is always great to hear our satisfied guests share their thoughts. Hope you will visit us again soon.

Olathe, Kansas, United States
Reviewed 24 March 2016

We have stayed at this hotel multiple times because of its commitment to excellence. On our most recent stay, we decided to have our dinner via room service. The hostess that took our order and delivered the food was absolutely lovely. On another note, we got the last room as there was a convention at the hotel for the weekend....

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Thank Ann A
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Its always great to hear we have returning guests from a prior visit, especially when we succeed their expectations. Thank you so very much for your positive comments. The feedback we receive helps our team to know what we need to improve on and where we have hit the mark.

Pleasant Hill, California
Reviewed 23 March 2016

All was good at the hotel but I am a handicapped person and there was no one immediately available to assist me with getting my luggage from the car into the hotel lobby. I had been told when I made the reservations that there would be one on duty. Usually have a Bellman, I was told, but not when I...

Review collected in partnership with Embassy Suites Hotels
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Thank barbw329
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

I am truly sorry we did not have a Bellman available for you. We generally have one if not two available. The Bellman are also responsible for driving our shuttle for our guests and may have been out on a run. Please except my sincere apology. I am pleased to hear your room was accommodating and the wedding was enjoyable.

Northbrook, United States
Reviewed 22 March 2016

2 issues. 1. I fell and injured myself pretty badly in the parking lot, staff knew and saw the injury and offered no help, services (bring food) or check on me. Didn't want to beg. Have photos. I had friends come and help 2. We had a meeting, and there was no lunch service one day, and then other day...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Barry F
Ron1928, Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review

Thank you for taking the time to give us feedback in regard your stay. I am truly sorry to hear you had a incident and no one assisted you. Not knowing where this occurred I don't know if this was possibly one of our team members or the convention center of witch we do not manage. Either way if you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Region: United States > Missouri > Saint Charles
Price Range: $225 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton St. Louis St. Charles staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton St. Louis St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fantastic staff!”
 of 5 bubbles Sparkles557, 23 Feb 2017 | Read review
“higher floors have less noise”
 of 5 bubbles LarryJ64, 16 Jan 2017 | Read review
“Get a corner suite if traveling with teens. The extra space was worth it.”
 of 5 bubbles ohchad, 28 Nov 2016 | Read review
“Corner suites are huge and great if you have a group.”
 of 5 bubbles FederalExpress, 14 Oct 2016 | Read review
“Corner suites are huge and worth the extra money.”
 of 5 bubbles Hockeytravel17, 1 Sep 2016 | Read review
5 of 5