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The Chase Park Plaza

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1,056 Reviews from our TripAdvisor Community

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Showing 1,040: English reviews
Saint Louis, Missouri
Reviewed 29 July 2015

I actually live at the Chase. There is a young man named Pat who works at the pool who is spectacular. He always makes sure we have towels, he brings water over and remembers our names. We have been here for 3 years and this guy is terrific.

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Helpful?
2Thank Carol W
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

It’s great to hear that over the years you have been consistently been treated to amazing service while residing with us. Thank you for taking the time to acknowledge the great service you have received from our staff. We will be sure to pass along your compliments.

Mississippi
Reviewed 19 July 2015 via mobile

We did not realize any historical significance but the hotel is evidently old though our room was very nice and spacious after they moved us because the air conditioner was making quite a racket I our first room. It was a metal against metal Vibration that made a most annoying sound. The engineer could not stop it so he called...

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Helpful?
Thank tinydiny
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Your stay at The Chase Park Plaza sounds like it was absolutely wonderful! We’re so pleased that we were able to work with you and find a much better room for you, and appreciate you reaching out to us when things were not as you had expected. We love that you noticed so many of the exciting amenities we offer...

Hollister, Missouri
Reviewed 19 July 2015

Employees need training for proper customer service. After trying to convince me they didn't have my 2 bedroom suite I had reservations for, pool side bar employee tosses beer and shoved my lime into the can emerging his thumb, was told by valet to stand in the sun by the street curb for our cab. Cab pulled up, we got...

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Helpful?
2Thank Lisa B
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

First and foremost, we apologize for the challenging stay that you have described. Our staff works very hard to ensure that our guests are completely satisfied with their stays and we do regret that your visit started off on the wrong foot with a reservation mix-up. We appreciate you sharing your concerns with our management team and we thank you...

Reviewed 18 July 2015 via mobile

My husband, son and I stayed for one night as our son had surgery the next morning. When the staff found out the reason for our visit they went out of their way to bring little extra treats to my baby to keep a smile on his face. As two stressed out parents dreading our baby's surgery I cannot tell...

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Helpful?
Thank SA A
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

It was absolutely our pleasure to provide you with the most stress-free experience that we could, knowing all that you had on your mind. Your beautiful little boy made quite an impression on many of our staff and we do hope that his surgery went well. Thank you for sharing your appreciation of the efforts of our staff. We look...

Cranford, New Jersey
Reviewed 15 July 2015

The check in and concierge staff is excellent. After that it is all down hill. At check in we were told the room was ready and just needed a supervisor check. 1 1/2 hours later, still not checked. Got in 1/2 later. The same happened to 2 other groups the next day and the following day. A routine not an...

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Helpful?
1Thank Gene M
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

While we are happy to read that our location and dining option made your stay enjoyable, we are truly disappointed to read about your recent experience and apologize for any wait that you encountered while your room was being prepared. Your comments will be shared with our Housekeeping staff in order to pinpoint areas that need improvement. Thank you for...

Leawood, Kansas
Reviewed 14 July 2015

We came to town to see some relatives and friends. We stayed at the Chase because it was close to so many good restaurants in the Central West End that we could just walk out the door. The hotel room cost was reasonable, considering all you had in the hotel and the quality of the rooms. The staff throughout the...

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Helpful?
Thank Steve159654
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

How wonderful to hear that you fully enjoyed your stay at The Chase Park Plaza and had a chance to visit with family and friends while in St. Louis. We sincerely appreciate your kind comments for our staff and will be sure to share your review with everyone! It would be our pleasure to welcome you back and we thank...

Rogers, Arkansas
Reviewed 9 July 2015

Such a great location. The hotel is surrounded by great places to visit. Spent time checking out local spots. Brunch at Crepes which is right around the corner. Visited all the Forest Park has to offer. So convenient to base out of the hotel. The poolside is lovely! What a beautiful place to have a drink in the evening. The...

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Helpful?
Thank Robyn Y
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Hearing that you’ve already planned a future stay makes us very happy! We’re thrilled that you had the opportunity to enjoy so many amenities, such as our tranquil pool area and our perfect location to Forest Park. We do apologize for any lack of service you encountered and will discuss with our staff why there were delays with assisting you....

Fenton, Missouri
Reviewed 7 July 2015

Upon arrival I waited in line for 20 min. Only 2 desk clerks on busy 4th of July. Paid for early check in only to be told my suite would not be ready until 4pm, "sorry" she said. Told to have a complimentary beverage and appetizer while I waited.I was then presented the check and told I would have to...

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Helpful?
5Thank matninal
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

We do appreciate you sharing your perspective and wish that your stay had been a better experience. It seems there were a few areas where we could have worked harder to impress you, and for that, we apologize. We are a bit puzzled by the early morning call you received, as this is not at all our policy. Please accept...

Kansas
Reviewed 6 July 2015

We ended up in St. Louis over the July 4th weekend at the last minute. We looked online for hotels near the fireworks for the 4th. We stumbled upon this hotel and it looked nice, so we booked it figuring it would be just another ordinary hotel. We were pleasantly surprised by beauty and amenities offered by this hotel. We...

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Helpful?
1Thank Chris M
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

How wonderful to hear that your impromptu trip to St. Louis afforded you a stay at The Chase Park Plaza! We’re so pleased that your experience was second-to-none and provided you with a memorable stay. It would be our pleasure to have you return and we thank you for your kind review.

Dallas, Texas
Reviewed 5 July 2015 via mobile

Beautiful but horrible service. Booked 3 rooms next to each other months ago. Requested early check in for Friday at 3:00 instead of normal 4:00 time. Was told shouldn't be an issue but to call back Friday morning. We did and they told us one room would be ready at 3:00. At 4:05 after normal check in they still didn't...

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Helpful?
1Thank mrpuppyshouse
ChaseParkPlazaHotel, General Manager at The Chase Park Plaza, responded to this review

Reading your review has us very concerned, as this is not the experience we expect our valued guests to encounter. There were many areas within your stay that should have been exceptionally better and we invite you to contact us directly to discuss your experience in more detail. From the mix up with your rooms to the wait you had...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
You’ve arrived at The Chase Park Plaza hotel, a vibrant legend accommodating guests in grand style, here in the heart of St. Louis. This stately landmark is home to a celebrated history. Through a recent renovation, that storied past has been lovingly preserved and artfully revitalized, with improvements ranging from décor updates to a five-screen cinema. More than one million square feet of luxurious accommodations await you, including: Impeccable guest suites, five fabulous restaurants, expansive event and meeting facilities, five-screen cinema, outdoor heated pool, first-class spa and fitness facilities, the private residences In addition to premier amenities. The Chase Park Plaza offers you a premier location surrounded by the very best St. Louis has to offer. On your doorstep is the Central West End, one of the city’s most popular dining and entertainment areas. Just across the street you’ll find Forest Park, home to fine museums, a world-renowned zoo and one of the country’s finest public golf courses. As our guest, you’re also just moments away from the Barnes-Jewish Hospital complex, Busch Stadium, Washington University, St. Louis University, the downtown and Clayton business districts and Lambert International Airport. At The Chase Park Plaza you’ll feel truly welcome. In so many ways. ... more   less 

Additional Information about The Chase Park Plaza

Address: 212 N Kings Highway, Saint Louis, MO 63108
Region: United States > Missouri > Saint Louis
Price Range: $228 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chase Park Plaza 4.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Chase Park Plaza Hotel Saint Louis
Park Plaza Chase
Park Plaza Saint Louis
Saint Louis Park Plaza
Hotel Style:
#3 Spa Hotel in Saint Louis
#11 Luxury Hotel in Saint Louis
#36 Business Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from The Chase Park Plaza staff and other travellers.
10 questions
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Charleston, Illinois
Saint Louis, Missouri
4 months ago
Neosho, Missouri
4 months ago
Indianapolis, Indiana, United States

See all questions (10)

Questions? Get answers from The Chase Park Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wonderful club level lounge room, view and amenities. Room was one of the quietest I've ever had at a hotel.”
sarafM964IK, 1 Apr 2017 | Read review
“Rm 950 and it needs minor stuff but the view and the ambience made up for it and did not deminish our stay one iota!”
janemc02, 13 Mar 2017 | Read review
“All of the rooms are very quiet. Mostly poor views from windows.”
OmarKhayyam, 1 Mar 2017 | Read review
“ask for a remodeled one if they even have them”
C8718OZinfo, 28 Feb 2017 | Read review
“High floor, balcony room, park facing”
photog81, 5 Feb 2017 | Read review
5 of 5