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Westin St. Louis

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1,391 Reviews from our TripAdvisor Community

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Showing 1,377: English reviews
Reviewed 15 November 2016 via mobile

I arrived at 2:30am to discover they had oversold the hotel and were sending me to another one. No call. Not from the hotel who booked a huge conference and knew ahead of time they couldn't accommodate me. And, no call from Travelocity's reservation's dept that could have rescheduled my reservation to another date. (Like I requested the day that...

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Helpful?
1Thank WendyFromVegas
Dan M, Manager at Westin St. Louis, responded to this review

Dear WendyFromVegas, Thank you for taking the time to post a review of your experience at Westin St. Louis. I was very concerned to read your feedback – please accept my sincerest apologies about the unfortunate event of having to relocate you to another property. What you experienced is highly uncommon, and please allow me to assure you that your...

Birmingham, Alabama
Reviewed 14 November 2016

I was in St. Louis on a 5 day business trip and very disappointed with this Westin. My room service sat outside my door for 2 days, wasn't removed until a phone call was made. Garbage bags were piled in the hallways for long periods of time. Room service was horrible. Only would through your covers up on the bed...did...

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Helpful?
Thank debbiehogue
Dan M, Manager at Westin St. Louis, responded to this review

Dear debbiehogue, Thank you for taking the time to share this review. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your stay with us. What you describe here in not a reflection of the extensive processes and trainings we have in place. I am deeply disappointed that your stay was not one of...

Indianapolis, Indiana
Reviewed 14 November 2016 via mobile

This hotel is very clean and four star. The self parking across the street was fine. I have no complaints. I considered several hotels. Keep in mind there is a charge for everything at nicer hotels..parking, breakfast, phone calls, etc. It just depends on what you want. I've never been disappointed at a Westin hotel. The valet guy was quite...

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Helpful?
Thank Adrienne A
Seattle, WA
Reviewed 9 November 2016

Cubs Win! Baseball Season is over for the yea. The crowds around Busch Stadium are gone. I was surprised at how peaceful the area surrounding the Westin was. The hotel is easy to get to, just follow the signs to the Ball Park. Valet is $30, or park yourself at an nearby lot with a 24 hour attendant for only...

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Thank ScottD58
Saint Louis, Missouri
Reviewed 7 November 2016 via mobile

The Westin St. Louis is a beautiful hotel but their hotel staff is AWFUL! I blocked a several rooms for my wedding which was very easy and a great experience. Working with Megan Powell, the Catering Manager/Wedding Specialist, was great. She was very prompt about returning emails/ phone calls and even gave me the Executive Suite at the rate of...

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Helpful?
Thank flyjlm86
Dan M, Manager at Westin St. Louis, responded to this review

Dear flyjlm86, I wanted to reach out and thank you for taking the time to provide such candid feedback regarding your recent experience at Westin St. Louis. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you encountered with our staff. Please know that what you describe here is not the level of service expected of our...

Reviewed 6 November 2016

The Westin is a great hotel in an amazing location, just opposite Busch Stadium. We booked the same day through a third party and saved $279. The front desk team couldn't have been more helpful to make sure we were put in a room we needed. The hostess at breakfast was absolutely delightful and completely service-minded, helping us get in...

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Helpful?
Thank Bill O
MDaddonaHEI, Guest Relations Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share your great experience and your compliments of our team. We will be sure to share your comments with everyone, and look forward to welcoming you back again soon.

Reviewed 6 November 2016 via mobile

Situated right next to Busch stadium and ballpark village this hotel is in a hot spot. The hotel is clean and modern. Rooms are well maintained and average for a Westin. This full service has all you need. It is a nice hotel. I will be back

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Helpful?
1Thank Steve S
MDaddonaHEI, Guest Relations Manager at Westin St. Louis, responded to this review

Thank you for taking a moment to share this great review. We're very happy to see that you enjoyed your stay and hope we have the pleasure of welcoming you back again soon!

Saint Louis, Missouri
Reviewed 4 November 2016

This hotel is great, and especially if you want to see a baseball game or hockey game in town. Exceptionally easy access to and from Lambert airport via MetroLink trains. The worst room at this hotel is very nice and spacious, with attractive decor. Decent service and very comfortable beds. The hotel restaurant (in my opinion) is mediocre. The immediate...

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Thank andy4pr12345
Chicago, Illinois
Reviewed 2 November 2016

The Westin is literally across the street from the stadium and it is also within walking distance of most of the cool things to see and do in downtown St. Louis. I am not sure if all of the rooms are the same size, but mine was huge. The shower was fantastic.

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Thank Brian C
Saint Louis, Missouri
Reviewed 1 November 2016

I simply love this hotel it is very clean and cozy. The staff is professional and on point and I am never disappointed when I stay here...There are clean elevators and food options near by that are unbeatable...delivery as well.

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Thank ByrdladiSTL

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $160 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
Reservation Options:
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Spa Hotel in Saint Louis
#2 Romantic Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#6 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Westin St. Louis staff and other travellers.
19 questions
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over a year ago
1 month ago
Atlanta, Georgia
5 months ago

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Questions? Get answers from Westin St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Solid construction makes all rooms super quiet”
 of 5 bubbles AreDoubleYouDee, 9 Jan 2017 | Read review
“Choose 2nd floor to take advantage of free Wifi made available only in the lobby”
 of 5 bubbles jeffw30, 11 Dec 2016 | Read review
“Suites are large with multiple TV's and dining table”
 of 5 bubbles ScottD58, 9 Nov 2016 | Read review
“Top floor rooms are a bit better than other floors.”
 of 5 bubbles andy4pr12345, 4 Nov 2016 | Read review
“Parking is not free here but there is an inexspensive lot right across the street.”
 of 5 bubbles ByrdladiSTL, 1 Nov 2016 | Read review
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