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Westin St. Louis

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Westin St. Louis
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1,397 Reviews from our TripAdvisor Community

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Showing 1,383: English reviews
Toktogul, Kyrgyzstan
Reviewed 24 April 2014

I was having a horrid day; flight delays, did not receive the rental that I booked, and it delayed all my plans for my husbands 40th Birthday. Although my husband and I are gold members, I truly feel in my heart that Lynnette went above and beyond to make our stay more enjoyable. Our reservation was booked for 2 beds...

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1Thank nyguen78
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Nyguen78, Thank you very much for posting your comments on TripAdvisor. I am so happy to read Lynette was able to make your otherwise “horrid” day into something special; this can be challenge our associates encounter at the hotel on a daily basis. Our team knows that travel can be a stressful experience and that we have the empowerment...

australia
Reviewed 22 April 2014

Hotel one of the more expensive in St Louis primary for its location and being relatively new.Rooms are large as well as the bathroom.Beds very comfortable and Hotel clean.Breakfast buffet was just okay.However staff not that helpful,or overly friendly. As an Spg platinium member felt no recognition and I dont remember any other Westins where they did not leave guests...

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Helpful?
1Thank ald59
Robert W, General Manager at Westin St. Louis, responded to this review

Dear ald59, Thank you for posting your review on Tripadvisor.com. My team and I are very disappointed to read about your less than Five Star experience at the Westin St. Louis. We take your comments very seriously and utilize them to further improve or correct opportunities as they arise. When you travels bring you back to the St. Louis area...

Kansas City, Missouri
Reviewed 22 April 2014

Stayed at the hotel from 4-18 to 4-20. Hotel is very clean and staff is very friendly. It was my girlfriends birthday and the staff more than catered to us in honor of her day. I enjoyed the modern decor, room was very clean, and the bed was very comfortable. I would stay at this hotel every time I stay...

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Helpful?
Thank Scott T
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Scott T, Thank you for your review of the Westin St. Louis! Our team takes great pride in providing the best guest service, accommodations and experience possible and based upon your comments, it appears we've met this goal. The entire team is looking forward to your return for a repeat performance! All the best, Rob Weitz General Manager

Brookfield, Wisconsin
Reviewed 14 April 2014

I was on a business trip from Milwaukee and decided to drive with my two dogs to St. Louis. If anyone has any pets, you know how hard it is to find a decent hotel without an outrageous pet fee. I did my research and thought it was too good to be true, a Westin that has NO pet fee...

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1Thank jlrichhc
Robert W, General Manager at Westin St. Louis, responded to this review

Dear jlrichjc, On behalf of the entire team, we would like to thank you for taking the time to post your review of the Westin St. Louis. It truly brings us great joy to know that we have fulfilled our mission of providing our guests, including our four-legged ones, a great experience! We look forward to your next visit! Sincerely,...

Saint Louis, Missouri
Reviewed 9 April 2014

Earlier, I wrote a glowing review of this property and wonder what I was missing then that I feel now. After a positive review of the hotel, the manager contacted me and asked if I'd relay my thoughts via TripAdvisor. I was glad to do so and may have been biased in that review. I had been assisted by hotel...

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Helpful?
2Thank Carl I
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Carl I, I am truly sorry we have been unable to accommodate your recent request for accommodations at the Westin St. Louis. We feel our pricing is competitive in nature and relative to the competition in the Downtown St. Louis area. We are very proud of our service, accommodations, location and overall amenities offered at the hotel and I...

Oklahoma City, Oklahoma
Reviewed 8 April 2014

Our multi-state association wanted to meet in downtown St. Louis so we picked the Westin St. Louis after looking at their good reviews. They gave us a good rate and our meeting room was complimentary. Our members were pleased with the size of the rooms. They were also pleased with the friendly service. Although the hotel is in a historical...

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Helpful?
Thank Dg P
Robert W, General Manager at Westin St. Louis, responded to this review

Dear DG P, Thank you for choosing the Westin St. Louis for your Multi-State association’s venue and guestrooms and we are all so pleased to read that it was a great experience. Our entire team will look forward to your return in the future! Best Regards, Rob Weitz General Manager

Galesburg, Illinois
Reviewed 6 April 2014

Best of all we got a fantastic rate for Friday night. When we decided to stay an additional night to be downtown, the rates were higher. I guess that's no surprise for downtown St. Louis. Maybe the surprise was the good rate we got for Friday. We stayed for the second night anyway - the room was huge. The bathroom...

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Thank MeryMeCo
Robert W, General Manager at Westin St. Louis, responded to this review

Dear MeryMeCo, On behalf of the entire team at the Westin St. Louis, I would like to personally thank you for posting your review on Tripadvisor.com. Your honest and detailed review of your experience is very much appreciated and will be shared and celebrated with our associates. I do apologize about your restaurant experience and I assure you this will...

Eau Claire, Wisconsin
Reviewed 6 April 2014

I attended a three day business function in St. Louis at the Westin. From check-in to check-out, the staff was more than attentive. I arrived at noon and was pleasantly surprised to have my room ready. I proceeded to the on site restaurant to grab a quick bite, and again was promptly seated. The waiter suggested the flat bread margarita...

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Thank Mary R
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Mary R. Thank you for taking the time to post your review on Tripadvisor.com! On behalf of the entire team, we are pleased to read that your overall experience was positive, including your interactions with our staff as well as the quality of our food service! I do apologize about the meeting room being too cold. This is something...

Saint Louis, Missouri
Reviewed 31 March 2014

My boyfriend and I stayed at the Westin on a Saturday night just as a mini weekend getaway. This hotel was great. Our room wasnt ready at checkin, so the front desk clerk checked our bags and sent us to the bar with 2 free drink vouchers. The bar had a nice atmosphere and we relaxed there until the room...

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Thank Julie G
Christine C, Manager at Westin St. Louis, responded to this review

We are ready to welcome you back! Thank you for taking the time to post comments from your recent mini-weekend getaway! Our Heavenly Bed offers a very tranquil sleep, which is an essential part of any getaway. Our Clark Street Grill offers something for everyone during breakfast, lunch and dinner!

Fenton, Missouri
Reviewed 31 March 2014

We were extremely pleased with our experience at the Westin, in downtown St. Louis. It's location is amazing, especially with Busch Stadium and the new Ballpark Village within steps!!! Our room completely exceeded our expectations...it was exceptionally clean, spacious and had great views. We also ate in the bar area, in the late afternoon/evening. The bartender was extremely friendly and...

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Helpful?
Thank KimJSanders
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for naming us the best hotel EVER! Our historical building allows for spacious guest rooms, and our convenient location is steps from many attractions, dining options, office building and sports venues. We stand ready to welcome you back!

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $193 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Westin St. Louis 4.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Spa Hotel in Saint Louis
#2 Romantic Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#6 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Westin St. Louis staff and other travellers.
19 questions
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over a year ago
2 months ago
Atlanta, Georgia
6 months ago

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Questions? Get answers from Westin St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There really aren't bad rooms.”
 of 5 bubbles 734margea, 13 Feb 2017 | Read review
“Loved our view of the Arch and Ball Park Village! Especially pretty at sunrise.”
 of 5 bubbles terris171, 13 Feb 2017 | Read review
“Solid construction makes all rooms super quiet”
 of 5 bubbles AreDoubleYouDee, 9 Jan 2017 | Read review
“Choose 2nd floor to take advantage of free Wifi made available only in the lobby”
 of 5 bubbles jeffw30, 11 Dec 2016 | Read review
“Suites are large with multiple TV's and dining table”
 of 5 bubbles ScottD58, 9 Nov 2016 | Read review
5 of 5