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Westin St. Louis

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1,391 Reviews from our TripAdvisor Community

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Showing 1,377: English reviews
Nashville, Tennessee
Reviewed 8 July 2013

It hurts to give the Westin anything other than a stellar review. It's been our place to stay when we go to St. Louis for a ballgame for several years but this year, everything was a little off. We reserved a ballpark view room and though we arrived more than an hour after check-in time, it wasn't ready. We were...

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Helpful?
2Thank tennknitter
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share comments from your recent stay with us. I apologize you were disappointed and had to wait for the specific type of room you reserved, but am happy to know you enjoyed complimentary breakfast for your inconvenience. I have shared your comments with our Executive Chef, who will evaluate our buffet offerings. We...

Reviewed 7 July 2013 via mobile

Everything was perfect except the phone attendant was not rude but could have been nicer. Also i had a very minor debit card situation that was handled but still a situation. If your going to the game though best hotel in town and the rooms are super nice. Honestly this may be weird but shower was the coolest part.

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Helpful?
Thank Stalkman50
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share comments from your recent stay with us! I'm happy to know we handled your debit card situation. I have shared your comments with our Front Office Manager who will speak with all phone attendants to ensure these kinds of observations do not happen again. Our Heavenly Showers certainly are cool--which is needed...

Cabot, Arkansas
Reviewed 5 July 2013

We recently stayed at the Westin and were very impressed with the rooms. They are beautiful, spacious and very clean! The only disapointment we had was regarding parking. When asked if we wanted valet parking, we told them no and that we would self park. They failed to mention that it is $19.95 a day to park your own car...

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Helpful?
Thank autumn m
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share comments from your recent stay. I apologize for the confusion with parking. We do offer both valet and self parking, in a secure area that is monitored 24 hours per day, allowing guests to choose which option best fits their needs. I have shared your comments with our front line staff to...

Hillsborough, North Carolina
Reviewed 1 July 2013

We just stayed at this Westin to celebrate our anniversary and explore St Louis. We had a great experience and would highly recommend this hotel. The location is perfect for walking around downtown- it is a one mile walk to the City Museum (good place to take kids), and it is a less than 10 minute walk to the Gateway...

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Thank agpfish
Christine C, Manager at Westin St. Louis, responded to this review

Happy Anniversary! We're thrilled to have been a part of your special celebration! We are conveniently located in the heart of downtown St. Louis, steps away from major attractions, dining venues as well as office buildings. I've personally shared your comments with Ilene and thanked her for a job well done. We look forward to welcoming you back in the...

Logan, Ohio
Reviewed 30 June 2013

This wonderful, historic structure houses an outstanding modern operation. The staff's positive approach to service will make anyone's stay a memorable experience. All of both the adults and children in our party loved everthing about our stay. Treat yourself to a great place to stay in easy walking distance to many great attractions.

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Thank Susan D
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for the recommendation! I have personally thanked our associates for providing a positive approach to service, and for creating a memorable experience for you! We are delighted you found the combination of historic yet modern relaxing during your stay. We look forward to welcoming you back in the future!

New Delhi, India
Reviewed 28 June 2013

My wife and I stayed here on our honeymoon night in November of 2011, but unfortunately I'm just getting around to reviewing them! My wife is a huge Cardinals fan so staying so close to Busch stadium was an attraction. The staff was very helpful and accommodating, even leaving chocolate covered strawberries with a note of congratulations since I had...

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Thank TheTouringTexan
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share comments from your wedding night! Our historical building allows for spacious guest rooms and spacious guest bathrooms; just a couple of our unique features. I've shared your comments with our associates and thanked them for being helpful and accomodating. We stand ready to serve on your next visit--hopefully you're stay will be...

Bellevue
Reviewed 27 June 2013

Stayed at the Westin Hotel, St. Louis, Missouri for four nights and can't say enough great things about the rooms, restaurant, service and the front desk people -- all of them went out of their way to help me and my constituents. I would highly recommend this hotel to anyone. The location was convenient to the metro, Busch stadium, eateries,...

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Thank Carol R
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for the many compliments! Our associates truly love what they do, and I'm thrilled it shows! We are conveniently located in the heart of downtown St. Louis, steps away from many attractions, offices and dining venues. I've personally thanked our front office associates for going out of their way to offer personal, attentive service to you and your...

Stuart, Florida
Reviewed 26 June 2013

We had a Groupon to stay here for 2 nights. The Groupon included breakfast for two and free self-parking in addition to a two nights stay. Without it, this hotel would be quite pricey as parking is costly (valet or self) and breakfast is $15 per person. That being said, the hotel is right across from Busch Stadium. The Cards...

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1Thank BG26_2
Christine C, Manager at Westin St. Louis, responded to this review

We're thrilled to know you enjoyed your stay! Thank you for sharing such detailed comments from your recent stay with us. We offer all of the amenities one expects from a 4 star, 4 diamond hotel; conveniently located in the heart of downtown St. Louis. I've personally shared your comments with our food and beverage associates, and thanked them for...

North Little Rock, Arkansas
Reviewed 25 June 2013

Our family enjoyed staying here. It is in a nice location if you are in town for a Cards game or want to do some sightseeing downtown. The gym/healthspa was one of the best I have seen in a hotel. The rooms were comfortable and the bathrooms spacious. I would recommend this hotel more for couples or for business trips....

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Thank Brownie0022
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to post comments from your recent stay with us! We are conveniently located in the heart of downtown St. Louis, steps away from many attractions, sports venues and dining options. Our historical building allows for a spacious fitness center, so that one may continue with their all important work out routine while travelling. I've...

Chicago, IL
Reviewed 22 June 2013

This was one of the nicest Westin's that I have stayed in. I was traveling with a large group of people (a work outing), and check in was very fast and easy. They had bottles of water, cookies and fruit for us upon arrival. My room was very large, one queen size bed(with lots of pillows and very comfortable) a...

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Helpful?
Thank Karebear3434
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share such detailed comments about your recent stay with us! Our historical building allows for spacious guest rooms with a unique layout, and our Heavenly shower definitely gives one a feeling of renewal. I have personally thanked our associates for going above and beyond, and providing such helpful, attentive service. We look forward...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more   less 

Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $163 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
Reservation Options:
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Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#6 Luxury Hotel in Saint Louis
#8 Green Hotel in Saint Louis
#11 Family Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from Westin St. Louis staff and other travellers.
19 questions
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over a year ago
1 month ago
Atlanta, Georgia
5 months ago

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Questions? Get answers from Westin St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Solid construction makes all rooms super quiet”
 of 5 bubbles AreDoubleYouDee, 9 Jan 2017 | Read review
“Choose 2nd floor to take advantage of free Wifi made available only in the lobby”
 of 5 bubbles jeffw30, 11 Dec 2016 | Read review
“Suites are large with multiple TV's and dining table”
 of 5 bubbles ScottD58, 9 Nov 2016 | Read review
“Top floor rooms are a bit better than other floors.”
 of 5 bubbles andy4pr12345, 4 Nov 2016 | Read review
“Parking is not free here but there is an inexspensive lot right across the street.”
 of 5 bubbles ByrdladiSTL, 1 Nov 2016 | Read review
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