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St. Louis City Center Hotel

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St. Louis City Center Hotel
St. Louis City Center Hotel
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937 Reviews from our TripAdvisor Community

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Showing 927: English reviews
Chapel Hill, North Carolina
Reviewed 28 July 2013

We spent 4 nights at the Sheraton on our recent family trip to St. Louis. We booked our stay through an online travel site, and felt like we got a very good value with the Sheraton. The hotel is a little older, which also meant that the room was a little larger than the typical hotel room. The front desk...

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Helpful?
1Thank Michael M
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Michael M, We enjoyed having you with us during your trip to St. Louis and we are happy to know you had a good experience. Our team works hard to accommodate our guests requests and I'm glad we were able to do so during your visit with us. Thank you for sharing your positive trip with us.

Chicago, Illinois
Reviewed 21 July 2013

Stopped in St. Louis after an extremely long MegaBus ride from Texas and stayed at the Sheraton. We arrived six hours before check in time completely exhausted. We were accommodated immediately. Our credit card was locked out from using it in so many different states in a short amount of time and we had no cash on us for the...

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Helpful?
Thank kosmogurlkt
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

kosmogurlkt, We love hearing about your enjoyable visit to St. Louis. Thank you for sharing such a positive experience with us. We hope to visit with you again very soon.

las vegas, nv
Reviewed 16 July 2013

I booked a room for my niece to celebrate her 11th birthday. The staff went above and beyond for her and I was speechless. they decorated her room and everyone wished her a happy birthday. between the room and swimming on the top floor pool, she said it was her best birthday ever. thank you so much to the wonderful...

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Helpful?
1Thank katiisawesome
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Katiisawesome, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to complete the survey after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products...

Ada, Oklahoma
Reviewed 16 July 2013

My husband and I stayed here three nights for our 5 year anniversary. We unknowingly picked a very busy weekend with Pridefest going on along with the New Kids on the Block concert. We paid extra for the club lounge access which was great Friday night, Saturday morning and Saturday evening when there was a lady taking care of things....

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Helpful?
1Thank kenldav
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

kenldav, We hope you had a happy 5th year anniversary with us despite the opportunities you encountered. We apologize for the confusion you experience you had with the club lounge. I'm not certain who gave you inaccurate information, but we will address it immediately. We also apologize that the lounge attendant didn't restock the club lounge in a timely manner....

Atlanta, Georgia
Reviewed 15 July 2013

This place runs internet for freddie flintstone. The dial up connection I used in 1990's to download my first song from internet was waaaaaaaaay faster than what I experienced. I was asked to call an toll free number to file a complaint, like which hotel does that?? people stay here to experience the primitive life style, it's a must for...

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Helpful?
Thank kumar k
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Kumar K., Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to provide feedback on your experience. I sincerely apologize for the disappointing experience you encountered, I am truly sorry that our internet speed was less than...

Carbondale, Illinois
Reviewed 13 July 2013

We scored this place on Pricelines name your own price. For the price we paid it wasn't bad. The standard king room we got was huge. It had a kitchenette, sofa, chair, desk and double vanity sink. The bed was comfy. The room was clean but older looking. Needs remodeling in near future. The rest of the hotel looked like...

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Helpful?
Thank Ashly A
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Ashly A, Thank you for sharing your positive feedback with us. We are glad you enjoyed our facilities despite the wear and tear on some things throughout the hotel. We have informed our engineering team about the smell of chlorine in the swimming pool so we can address this right away. We apologize you felt the parking fee was high....

Reviewed 13 July 2013

We bid on this hotel and won for a very reasonable price. I wouldn't pay the full price for this hotel. The lobby was very nice but the rooms were a little outdated. Although, the rooms were clean, spacious and beds were comfortable. It was in a good locations to Scott's trade center, Busch stadium and union station. We were...

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Helpful?
Thank Asl83
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

Asl83, Thank you for your feedback. Our property is a older than some and we hope for a renovation in the near future, but we try to make the best of what we have. We are glad to know you enjoyed our lobby, the location, and the cleanliness of the guest rooms. Thank you for sharing your experience with us.

Reviewed 8 July 2013

On average, I expect good things from a Sheraton property. I'd passed this hotel many times and wondered about the interior. The lobby is nice looking but from there, the hotel goes downhill. The rooms are a nice size but there was stains on the carpet, worn furniture, and taped down power strips in the room. The hotel definitely needs...

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Helpful?
Thank EveDallas
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review

EveDallas, Thank you for your review of the Sheraton St. Louis City Center Hotel. You are correct that our property is worm more than we like and we could use a renovation sooner rather than later. We try to make up for this we excellent customer service. I'm glad to know our staff, especially the valet team, were helpful during...

Nixa, Missouri, United States
Reviewed 8 July 2013

The Sheraton was in a pretty good location by the Scottrade Center. The Hotel was very old, the wall paper was pealing in the room the couch had lost its fluff, but it wasn't dirty, just old. We didn't get our room made up the 2nd day because housekeeping didn't try to make up the room until 5:30 pm, we...

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Helpful?
Thank Becky G
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Becky G., Thank you for choosing the Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. Here at the Sheraton, Good or Bad, we believe that feedback is a gift. We truly appreciate you staying with us and appreciate the time you took to provide feedback on your experience. It is valued, conscientious Guests, such...

Peoria, Illinois
Reviewed 8 July 2013

We stayed at this hotel this past weekend as we were in town for a Cardinals game among other things. We made the reservations and got a fair price for the room in a hotel we had been wanting to stay in for awhile. . We were sent an email to upgrade to a club level suite type room for...

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Helpful?
Thank catguy49
mwright1973, Manager at St. Louis City Center Hotel, responded to this review

Dear Catguy49, I want to sincerely apologize for the disappointing experience you encountered on your recent visit to the Sheraton St Louis City Center Hotel. I very much regret the unfortunate circumstances that led to the frustration and inconveniences that you encountered. I can assure you that this is not typical of our hotel, and want to assure you that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 

Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $124 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#7 Green Hotel in Saint Louis
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Questions & Answers

Here's what travellers have asked, with answers from St. Louis City Center Hotel staff and other travellers.
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Questions? Get answers from St. Louis City Center Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor king single was a nice room”
 of 5 bubbles T9605JWmarkw, 12 Feb 2017 | Read review
“Mention parking next door and they will match the price.”
 of 5 bubbles 48kevinb48, 16 Jan 2017 | Read review
“Rooms with a view.”
 of 5 bubbles gallen2017, 3 Jan 2017 | Read review
“King rooms are spacious”
 of 5 bubbles 111kristak, 30 Oct 2016 | Read review
“with views to centre of hotel”
 of 5 bubbles zmartie2015, 29 Oct 2016 | Read review
5 of 5