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Crowne Plaza Hotel St. Louis Downtown

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Crowne Plaza Hotel St. Louis Downtown
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1,468 Reviews from our TripAdvisor Community

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Showing 1,433: English reviews
Start your review of Crowne Plaza Hotel St. Louis Downtown
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Blue Mound, Illinois
Reviewed yesterday NEW

Arrived on Tuesday, April 25, 2017 at 3:30pm / room 2017 / 2 queen beds Called housekeeping right away to ask for more towels - only one set in room for two people, only one cup in room, only one bar of soap / spoke with the housekeeping dept. and was told they would take care of it. But called...

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Thank whitebrown1965
Springfield, Missouri
Reviewed yesterday NEWvia mobile

This was my first time staying at the Crowne Plaza. They did a decent job covering up the age of the building, but the mattresses are rocks and you only have a sheet- no coverlet or comforter. Really? I thought I checked into a hotel not an insane asylum. I could complain about my broken sliding closet doors or the...

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Thank NLKuhn
Van Nuys
Reviewed 1 week ago

Now called City Place. Was there for NCEA, room large, dirty, curtains missing hooks so not hanging correctly, walls dirty, carpet gross don't take your shoes off. No toliet paper in my room when I checked in, no answers when I call for toliet paper. Finally had to go down and ask at front desk. They seemed like I was...

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3Thank Caron W
Annapolis, Maryland
Reviewed 1 week ago via mobile

First of all, I didn't have as bad an experience as other reviewers and since the hotel is under very new management, I'm hopeful things will be soon improved. That said, I wouldn't stay here again. Pros: 1. Good location and great views 2. Lots of space in each room 3. Bed was fairly comfy 4. The staff was prompt...

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Thank Andrew and Erin B
Urbandale, Iowa
Reviewed 1 week ago

Room had worn, wavy carpet and a really poor air conditioner. We were given a fan. Someone ordered room service and the dirty dishes were by the elevator from when we checked in at 3 pm to when we left at 9 am the next morning. There was a map for restaurants in the area, but it was a just...

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Thank Barb T
Plainfield, Illinois
Reviewed 1 week ago

Great views, large balcony, big living room area! That's about it. Old, worn, hole in the wall behind door, strange bathroom set up, disinterested employees, dirty looking, confetti in the coffee maker and I'm sure other issues had we looked deeper which we choose not to. Very good location, stayed there for a baseball game, again pretty much a party...

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1Thank PizzamanMKE
Reviewed 1 week ago

Hotel has been sold and no longer part of IHG properties. I received an e-mail from IHG informing me of this. Was told to call hotel to confirm reservation. when I called, they were slow to answer, very rude, and could not even confirm or deny I had a reservation.

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2Thank A M
Rochester Hills, Michigan
Reviewed 1 week ago

Wish I could rate it a half point. I have a dozen pictures showing the closet door was off its hinges, the dust line outlining the room, the AC vent that cannot be up to code, the holes and patches in the ceilings and doors, the shower that couldn't get warm water, the toilet seat that had bubble/peeling, lamp shades...

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Thank abax2017
Reviewed 1 week ago via mobile

We got a really good deal on rooms for a weekend trip with our children. Knowing it was a 3 star hotel we knew it wouldn't be the nicest or newest but this was terrible! First off I think it is being renamed to be called city place. It doesn't say crowne plaza anywhere on the outside of the hotel....

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Thank Megan D
Baltimore, Maryland
Reviewed 1 week ago

My wife and I tried & could not get any heat in our room. I called the front desk three times over 90 minutes, with a promise that someone was on their way. I asked twice to speak with the on-duty manager, only to receive assurances that someone would be calling. No one ever showed up, nor did any manager...

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Helpful?
Thank 382vinceg

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to the Crowne Plaza St. Louis Downtown Hotel and Suites. Located in the heart of downtown St. Louis, adjacent to the majestic Gateway Arch, the newly-renovated Crowne Plaza St. Louis-Downtown offers the kind of warm hospitality, inviting atmosphere, and top notch services sure to please business and leisure travelers alike. Exciting attractions which are within minutes of the Crowne Plaza St. Louis-Downtown include Busch Stadium home of the St. Louis Cardinals, Edward Jones Dome, America s Center Convention Center and the World-Famous Anheuser-Busch Brewery. Nearby entertainment districts include Laclede s Landing, Washington Avenue Loft District and Soulard neighborhood. We are also conveniently located near many Fortune 500 companies such as Accenture, Bank of America, Deloitte, Kraft, Anheuser Busch, Wachovia, Nestle, AT&T, IBM, and Peabody Energy to name a few. The Crowne Plaza St. Louis Downtown just completed a $6 million dollar renovation. Experience a night like no other in our brand new 'Sleep Advantage' seven layer bed amenity package and utilize our complimentary high-speed Internet in all guestrooms. Stay at the Crowne Plaza St. Louis Downtown and enjoy our breathtaking views of the arch, 24 hour fitness club, business center, sundries shop, and renovated guestrooms. ... more   less 

Additional Information about Crowne Plaza Hotel St. Louis Downtown

Address: 200 North Fourth Street, Saint Louis, MO 63102
Region: United States > Missouri > Saint Louis > Downtown
Price Range: $125 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel St. Louis Downtown 3.5*
Number of rooms: 346
Reservation Options:
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel St. Louis Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel St. Louis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tip for a good room, go to another hotel.”
PizzamanMKE, 19 Apr 2017 | Read review
“Stay somewhere else. This hotel has been a pit and now is worse.”
amU7214DN, 17 Apr 2017 | Read review
“Choose a different hotel”
  • Door off tracks
  • Clearly no vacuum
  • Bubbly toilet seat
  • No warm water
  • Stained floors
abax2017, 17 Apr 2017 | Read review
“Do Not Book This Hotel!!!”
feliciajw, 15 Apr 2017 | Read review
“Ask for a view of the Arch”
TravelersFromMT, 7 Apr 2017 | Read review
5 of 5