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Residence Inn St. Louis Downtown

438 reviews
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Traveller (79)
Room & Suite (37)
Dining (5)
Overview
  • Excellent57%
  • Very good26%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
3.0 Star Hotel
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (438)Write a Review
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240
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22
9
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All reviewsshuttle servicewithin a mile radiusfree shuttlefront desknice kitchenlouis downtownbedroom suitefree dinnermarriott propertiescity museumsleeper sofabasketball courtliving areayogurthotel shuttlehappy hourrooms are large
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1 - 5 of 429 reviews
Reviewed 3 weeks ago via mobile

Pros = outstanding staff, very friendly and very helpful, good breakfast Cons = rooms are a little dirty, dishes sticky, leaks and wet carpeting, Housekeeping does not replace everything they take like washcloths, Doors to hotel broken, pool closed for maintenance, broken signage outside, place...More

Thank dkadilak
Response from Janessa C, General Manager at Residence Inn St. Louis DowntownResponded 3 weeks ago

Thank you so much for taking the time out to complete this review regarding your visit. We pride ourselves on outstanding service, cleanliness, and amenities. It is unfortunate that is not what you experienced during your recent visit. I assure you that all cleanliness issues...More

Reviewed 3 weeks ago via mobile

Like prior reviews, this hotel’s pool was closed for maintenance. Very disappointing to a 5 year old that had been in the car for 6 hrs. Also found hair and junk behind all of the doors in the room. Waiting for the elevator found a...More

Thank Sarah W
Response from Janessa C, General Manager at Residence Inn St. Louis DowntownResponded 3 weeks ago

Thank you for taking the time to provide feedback regarding your recent visit. We hope to have our pool up and running soon however we apologize that you and your baby were disappointed by it being closed. We certainly hope that you will give us...More

Reviewed 6 December 2017

Stayed at this hotel over a weekend during the last week of November. Its overall a nice hotel and close to many STL attractions. We have got a room with a Arch view.We enjoyed the complimentary shuttle service (Delayed about 15 mins during the pickup...More

Thank Mageshwaran
Reviewed 2 December 2017 via mobile

I would like to express the deepest appreciation To Scott Hunsche. He is a great asset to this and any other Marriott. This Marriott management team as well as Marriott headquarters needs to recognize him. Scott truly cares about you and wants to help you...More

Thank Skip B
Reviewed 30 November 2017 via mobile

We booked a multi room suite. Main room smelled of stale smoke. 2 of three TV's did not work. Main king bed sheets were dirty with old hair on sheets. Had to clean one toilet. Glassware dirty. Dirty tables. This was a big disappointment. I...More

Thank Bill K
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Airport Transportation
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$117 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Saint Louis
#37 Romantic Hotel in Saint Louis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$117 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Saint Louis
#37 Romantic Hotel in Saint Louis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (37)
Dining (5)
Pool & Beach (3)
Hotel & Grounds (57)
Bathroom (2)
Questions & Answers
Ask a question
BohmannFamily
26 June 2017|
AnswerShow all 2 answers
Response from Pamelah01 | Reviewed this property |
The kids will be able to ride the shuttle as well. I believe it is within a 3 or 5 mile radius.
0
Votes
froglag
7 June 2017|
AnswerShow all 8 answers
Response from DebAW16 | Reviewed this property |
No. It is quite a distance from the arch.
1
Vote
J S
23 August 2016|
AnswerShow all 2 answers
Response from Tammy_1972 | Reviewed this property |
I believe it does however, mine didn't have an access door.
0
Votes
Room Tips
"We've stayed on various floors and different sides and never found it to be noisy. We have stayed from..."
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"hotel has free shuttle to city tourist area"
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"Ask for Arch view - have always been on the other side, view of the highway."
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"Ask for end of the hall if you like quiet!"
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