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Holiday Inn Express St. Louis Central West End

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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Elgin, Illinois
Reviewed 22 September 2015

We stayed here on our family vacation in July. The staff went above and beyond to make my family feel like we were at home. The courtyard was a nice place for the family to spend time together. We even got to roast marshmallows with the kids! If we return to St. Louis in the future this hotel will definitely...

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Helpful?
Thank Morgan S
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Hoooold the phone! I guess my invitation got lost in the mail! S'mores in the Courtyard on our firepits -- ohhhhh my favorite thing to do! I may just have to sneak out of this office one day! I am so glad you enjoyed your stay -- we are truly situated in an oasis. The park, the restaurants, the shopping...

Reviewed 22 September 2015

I stayed at Holiday Inn Express (St. Louis Central West End) while traveling for business, and had a very nice experience. The room was clean and quiet, and the customer service was great. The shower is a wee bit on the small side in the king executive room, but outside of that, it was a great stay. I also loved...

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Thank Audra H
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

We are so glad you were able to relax and enjoy our historic Hotel in one of the top 10 neighborhoods in which to live -- in the US! Let's make another reservation!

Elgin
Reviewed 21 September 2015 via mobile

Stayed here during a recent visit to the central west end in St. Louis. The front desk staff was friendly and they were able to point us toward a really great place for dinner. We loved the ylocation and especially enjoyed the complimentary breakfast.

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Thank momof2boys396
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

WE enjoyed having YOU stay with us! Thank you so much for the awesome review of our historic Hotel! How fabulous is it to be able to walk to over 30 restaurants and pubs! Did you get some shopping in? You must go to the Silver Lady. By far the best jewlery shop -- ever!! Thank you for the great...

Milwaukee, Wisconsin
Reviewed 21 September 2015

I've checked into other hotels where the receptionist doesn't even look at you. Here, they'll not only acknowledged your existence, but they'll answer all of your check in questions even before you ask!

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Thank Yttrium B
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for the GREAT review! We think the world of our Guests and strive to make your stay as enjoyable as possible. Our historic Hotel is in a fabulous location, within walking distance to over 30 great places to eat. We certainly hope that if your travels find you back in our awesome City, you'll stay with us again....

Reviewed 21 September 2015 via mobile

Had a week in St Louis for business, decided to stay here and well worth the choice. Once I arrived, Victoria was more than welcoming and knowledgeable, she was over friendly and happy, I add that because it was a very deep check in line and she was alone. Once at the check in counter, she asked the right questions...

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Thank Auburnfan17
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you so much for the awesome review of our historic Hotel. Oh, our Victoria, she is amazing! She will love hearing your kind words because she really enjoys our Guests'. Did you go to Pappy's for BBQ? Southern Kitchen? There are so many places to eat and most of them are in walking distance. We look forward to seeing...

Springfield, Illinois
Reviewed 18 September 2015 via mobile

I stay at a lot of hotels and this was the worst experience I have had in a long time. I booked a King balcony room and upon arrival was told there were NO rooms available. As a IHG platinum member we stay at this brand of hotel quite a bit and normally the keys are ready to go and...

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Helpful?
Thank CandiSpfld
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

I am so sorry you had a bad experience at our historic Hotel. We value our Guest's feedback and appreciate you taking the time to review our historic Hotel. I have addressed your concerns with the appropriate departments and we will certainly have the issues rectified. Again, my apologies for such a disappointing stay.

Reviewed 14 September 2015 via mobile

Hotel has a great location, but needs some TLC. Pros: comfortable beds, good towels, convenient central location. Cons: stains in carpet, hallways and elevators in need of vacuum, mold and mildew pervasive in bathroom. Bathroom is tiny. Does not make a good impression.

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1Thank BBEETTH
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our historic Hotel. The Central West End has been voted one of the top 10 neighborhoods in which to live! With over 35 restaurants, all within walking distance there is never a dull moment! I love hearing our Guests' experience and where they had the pleasure of dining. Our micro bathrooms is...

Reviewed 1 September 2015

I had early morning tests scheduled at the hospital so I was looking for a place to stay that would be a convenient location and allow me to avoid too much traffic. This hotel provided that convenience perfectly. The staff was friendly and helpful. When we go to our room, the phone wasn't working and the CC on the television...

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Thank Natasha V
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our historic Hotel. We hope your test had the outcome you hoped for. BJC is one of the top hospitals so you were in very good hands. We love when our Guests' have taken the time to let us know what we can do to improve and we listen! The elevators carpet(s)...

Louisville, Kentucky
Reviewed 1 September 2015

I really like the location of the hotel, and the price is outstanding for the area. The staff is excellent, especially Victoria. Her positive attitude and bubbly personality was nice to see after a long boring drive. The rooks are adequate, but I dislike the bathroom setup. The showers are narrow, and it results in you basically wearing the shower...

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Thank jaybeefcake
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you so much for the great review! Lets start with Victoria! She is AMAZING! Victoria from New York-ia! She makes my day every single day and she just loves our Guests! We have shared your comment with her and she was so humbled. Her words were "this is what I do - the Guests make MY day." Awe, shes...

Reviewed 23 August 2015

We were moving our son into WashU and wanted a hotel close to campus. We chose this hotel based on location and past experience with HI Express. The location was very convenient to campus and also within easy walking to several great restaurants on Maryland Ave. But the hotel itself is an aging property and recent "renovations" (as well stated...

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Thank Amistad1234
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our historic Hotel. Congrats to your son! Washington University is a very well respected college -- good job!! I am thrilled you visited some of the restaurants on Maryland and Euclid. I'm sorry you encountered a few opportunities along the way. Carpets are all being shampoo'd as we speak. With regard to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Stay in the heart of the Central West End St. Louis at the Holiday Inn Express - St. Louis Central West End, MO. Central West End was named one of Top 10 Great Neighborhoods in America by the American Planning Association! We are neighbors to the world famous St. Louis Zoo. Our location in the walkable Central West End of St. Louis places you steps away from a variety of shops, restaurants and lounges. Explore Forest Park's golf and tennis courses and museums. Your Morning Express Start(R) Breakfast is full of hot and delicious options, making breakfast at the Holiday Inn Express - St. Louis Central West End the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including our pancake machine cranking out fresh hot pancakes to order! You HAVE to experience the deliciousness! Guest rooms offer a flat-screen television with cable, coffee maker, refrigerator, desk, hair dryer, iron and ironing board. Some rooms offer a balcony overlooking the beautifully landscaped courtyard. ... more   less 

Additional Information about Holiday Inn Express St. Louis Central West End

Address: 4630 Lindell Blvd, Saint Louis, MO 63108-3726 (Formerly Comfort Inn)
Region: United States > Missouri > Saint Louis
Price Range: $135 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express St. Louis Central West End 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Comfort Inn Central West End Hotel Saint Louis
Best Western Saint Louis
Saint Louis Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express St. Louis Central West End staff and other travellers.
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Questions? Get answers from Holiday Inn Express St. Louis Central West End staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best views are the spacious second floor suites over the courtyard.”
 of 5 bubbles Anne_Marie1232014, 8 Nov 2016 | Read review
“Room 228 is smelly and with stained curtains. Try for another room!!”
 of 5 bubbles cgreen1121, 4 Nov 2016 | Read review
“I always go for the top floor so I don't have to listen to someone walking around.”
 of 5 bubbles soc5mom1, 21 Oct 2016 | Read review
“May want to pay extra for balcony.”
 of 5 bubbles sfsa2016786, 2 Jul 2016 | Read review
“some rooms have balconies that overlook courtyard, others face alley with no walkout balcony”
 of 5 bubbles 612spruce, 6 Jun 2016 | Read review
5 of 5