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University Plaza Hotel and Convention Center

Groupon.comUS$83*
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Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$119*
US$83*
Great Deal
US$119*
US$119*
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University Plaza Hotel and Convention Center
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952 Reviews from our TripAdvisor Community

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Showing 950: English reviews
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Ozark, Missouri
Reviewed yesterday NEW

This hotel is nice however starting to show it's age and in need of some renovations. The staff is very friendly and helpful however the hotel does not offer many amenities that you can find at other hotels. The carpet in our room was showing lots of wear and there was a stain on the carpet right next to the...

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Helpful?
Thank angoct14
Mokena, United States
Reviewed 2 days ago NEW

Poor policies, no respect for customers travel needs. The hotel policy is 100% for the hotel, 0% for the customer. Customer non-service I would call it. Hotel's only concern is how can we charge you for something.

Review collected in partnership with this hotel
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Helpful?
Thank Edmond S
Tampa, Florida
Reviewed 4 days ago NEW

My negative comments are all about the facility. The staff, however, could not be nicer. The property is very old, and it is a former Embassy Suites building but without the basic amenities. No refrigerator, no in room safe, and not enough outlets by the bed for electronic recharging.

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Helpful?
Thank Harveyjag
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I appreciate your observations. You will be glad to hear that many of those items will be addressed with a rooms update that is scheduled for this fall! We look...

Reviewed 1 week ago via mobile

I was at a conference being held at the University Plaza Hotel and I was very impressed with the accommodations. Everything was nice and clean and the dessert that they served us was top notch. I was really impressed with one of the staff. Her name was Patty and she noticed a bunch of us standing outside the room talking....

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Helpful?
Thank Stephen M
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your conference and will recognize Patty for her efforts to make your experience a positive one! We look forward to hosting you again...

Reviewed 1 week ago via mobile

My husband and I loved this place and will be staying again. The rooms are spacious, clean. Room service was great. Pool and work out room a plus. We did not get to check out the restaurant and bar but will def next time.

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Helpful?
Thank michelemF6775XI
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General...

Springfield, Missouri
Reviewed 1 week ago

While my room was fine and check-in was friendly it wasn't until I called for room service that I got a WOW experience. Katelyn responded to my phone call and was: courteous, caring, professional and prompt. I hadn't eaten most of the day and she made extra trips to make sure my order was perfect. While I'm sure my conference...

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Helpful?
Thank fayfleming1
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your stay and will recognize Katelyn for her efforts to make your dining experience a positive one! We look forward to hosting you...

Reviewed 1 week ago via mobile

Kennedy, Judy and Michelle did an excellent job with their customer service skills. They made me feel welcomed and was very helpful. Those ladies are keepers! Thank you ladies! The food was good. A lot of great choices to choose from. Great hotel to choose to reserve a room.

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Helpful?
Thank Rose R
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your meal in our restaurant! I will share your comments with all three of the ladies for their efforts to make your experience...

Montrose, Missouri
Reviewed 2 weeks ago

The hotel was very busy this week as State FBLA were leaving when we were arriving. I believe they did well with the volume of people. The facility is very well maintained and all of my needs were met. Very friendly and helpful staff.

Review collected in partnership with this hotel
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Helpful?
Thank U1510NBbeckyb
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I am glad to hear you enjoyed your conference and look forward to hosting you again the next time your travels bring you back to Springfield! Sincerely, Brent Parker General...

Waynesville, Missouri
Reviewed 2 weeks ago

You may want to look at extra security in your room . The staff are able to open your door with the looks on and give the guest no notice. The hotel made no apologizes for their mistake of putting someone else in my room or offered any information at 2 am.

Review collected in partnership with this hotel
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Helpful?
Thank 294bethd
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. I apologize for this oversight! We take our guests security very seriously and I will look into this issue in more detail with my management team. We hope that you will consider us again the next time your travels bring you back to...

Columbia, Missouri
Reviewed 2 weeks ago

If you are in need of a good night sleep, think twice. Hotel rooms are located around the inside perimeter and noise travels from the open plan area in the middle. Room was clean nothing exceptional about the room. Hotel is in a good location to the downtown area.

Review collected in partnership with this hotel
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Helpful?
Thank 236jackit
Brent P, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to share your experience regarding your stay with us at University Plaza. We take great pride in providing our guest with exemplary accommodations and service. I apologize for your sleep being interrupted due to noise from the lounge. We hope to have an opportunity to host you again the next time your travels bring you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 

Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Region: United States > Missouri > Springfield
Price Range: $147 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Groupon, Hotels.com, Orbitz, Hotwire, Travelocity, Expedia, TravelClick, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your University Plaza Hotel and Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
University Plaza Hotel Springfield
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from University Plaza Hotel and Convention Center staff and other travellers.
6 questions
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Questions? Get answers from University Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book only as a walk-in, one night at a time, otherwise they will charge you no matter what.”
edmonds239, 25 Apr 2017 | Read review
“Our family stayed in a suite. There was plenty of room.”
stephgmusic, 29 Mar 2017 | Read review
“Ask for a room near the elevator if walking longer distances is an issue for you.”
ksprott, 28 Mar 2017 | Read review
“Comfortable and Clean”
Notzrn, 24 Mar 2017 | Read review
“Add your breakfast buffet tickets to your reservation WHEN YOU BOOK THE ROOM. The cost per person is $5 online and $10.95 in person.”
700heatherg, 24 Mar 2017 | Read review
5 of 5
Groupon.com
US$83* /night
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Booking.comUS$119
Orbitz.comUS$119
Hotels.comUS$119
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*Disclaimer
Prices are for 1 room, 2 adults
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