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All reviewsthe concierge loungefront deskoutdoor pooloffice parkhotel is locatedmarriott stthe king size bedminute drivebath towelsst louiscorner roomthe general managerrooms are niceworkout roommini fridgeyogurtrenovation
I felt very warm safe a secure there the staff were friendly and welcoming
The kitchen staff were also wonderful
Jamie the bartender was awesome with our drinks on St Patrick’s Day
The room was clean the view was ok..
My overall time here was...More
At check in at 3:35 pm, I was told no king beds were available, with apologies, even though my reservation requested a king, and I was given a double. That room had strange metal shavings on the floor, and the underside of the toilet seat...More
Response from Denise H, General Manager at Marriott St. Louis WestResponded 2 weeks ago
Thank you for taking time out of your day to inform us of your experience here. This is not our normal standard of care. Please know we will address this issue so moving forward this should not happen again.
We do hope to...More
Very nice well kept place. Room was very nice and the view was awesome. There was a wedding going on when we were there from another country. Was very interesting to watch. Would for sure stay here again when in Saint Louis.
The lobby and bar area are nice and modern and the staff is great. The downside was in the rooms. When I checked in the TV and phone did not work. When I say they did not work they were missing important features such as...More
Thank Carrie Y
Response from Denise H, General Manager at Marriott St. Louis WestResponded 10 February 2018
Dear Carrie Y,
My sincerest apologies, not only did we fail to meet your expectations, we failed to meet our own as well. Please know we use all feedback as teaching moments as well as to correct guest room deficiencies. Carrie Y. below is my...More
I'm loyal to my favorite brands (to a fault), and have had elevated status with Marriott for over 20 years, but Marriott is losing my business after another bad experience at the St. Louis West hotel (not to mention terrible experiences recently at Dallas Marriott...More
Response from Denise H, General Manager at Marriott St. Louis WestResponded 24 January 2018
Dear Slide Guy,
Thank you for taking time out of your busy day to give us your feedback regarding your stay. I would truly like to make it right and find out what room(s) you stay in so I can make any repairs, adjustments and...More
Response from Catherine S | Property representative |
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation... More
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation is approximately 11 miles away at the St. Charles Family Arena. The University itself is a 20 minute walk from the hotel, depending upon which building. Please let us know if we may help you with anything else!
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"Given the location of the hotel I did not see any quality difference in room locations"