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Arrived at midnight with confirmation # and was told my room had been sold - no rooms available. Have been staying at this location for nearly 10 years. Service is going downhill fast. I was told to go to "hotel x" down the road and...More
1 Thank Kim L
Response from Catherine S, General Manager at Marriott St. Louis WestResponded 16 October 2015
Dear Kim L,
I appreciated being able to speak with you personally to discuss this issue, and again, I apologize for the hotel not having a room for you when you arrived late, after traveling all day. I can appreciate how frustrating that was! As...More
I was in St. Louis for a two day business meeting. The hotel is clean, rooms are decently sized, and the front desk was helpful during check-in.
I had hoped that the rest of the hotel staff was more trustworthy and that the housecleaning staff...More
1 Thank Danielle F
Response from Catherine S, General Manager at Marriott St. Louis WestResponded 8 October 2015
Thank you for your lovely comments about the staff and the cleanliness of the rooms at our Marriott, and also for taking the time to speak with me. Our hotel has a very comprehensive lost and found program, yet we do understand how...More
Recently spent four nights here while attending a high school reunion. There were lots of spaces to get together, and plenty of places to get away. A handy escape is a walk in the woods straight out the back gate and around a pretty pond....More
Have had multiple stays at this location, each time I incur activities and events that Marriott is losing it's brand image. Not just at this hotel but other properties, domestically in the U.S.
Front desk staff, though many are easy to converse with, others seem...More
Response from Catherine S, General Manager at Marriott St. Louis WestResponded 22 September 2015
Dear xsinisster1x, my housekeeping department is delighted that you find our rooms to be so clean, thank you for mentioning that! Our Marriott staff will continue to work hard for you, and to do our best to ensure you feel welcome and well taken care...More
This hotel is good. The meeting spaces are quite nice. The guests rooms are nice. I believe that there's a full renovation of the hotel that's ongoing and will be completed in March 2016. The bar area in the lobby and the restaurant of the...More
Thank Jason C
Response from Catherine S, General Manager at Marriott St. Louis WestResponded 20 September 2015
Thank you for your delightful 5-star review! We truly enjoyed being of service to you, and I am happy to hear that you enjoyed our service and food. Our public areas and banquet spaces are going to be refreshed starting in January, we...More
US$112 - US$281 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Catherine S | Property representative |
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation... More
Hello djweisz24, we look forward to welcoming you to the property! The hotel does not have a shuttle from the airport. Taxi's are readily available, but you may want to rent a car since the Maryville University Graduation is approximately 11 miles away at the St. Charles Family Arena. The University itself is a 20 minute walk from the hotel, depending upon which building. Please let us know if we may help you with anything else!
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"Floor in front of hotel will get you away from elevators and ice machine noise"