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The Wildwood Hotel, BW Premier Collection

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The Wildwood Hotel, BW Premier Collection
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401 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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Fort Worth, Texas
Reviewed 4 days ago NEW

I picked this hotel because of the reviews saying how clean it was. I have an infant so this was extremely important to me. The room was covered in dust and had stains all over the floors. Half of the outside doors did not work. The stairway was gross with paint peeling off the walls. We asked the hotel to...

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Helpful?
Thank clmcgib
Management response:

Thank you for giving us your feedback. I see that we missed the mark on your stay here at our hotel. I do apologize you did not receive the five star experience that our hotel strives for. We hope that you would give us another chance to show you the experience you should have had. Best Regards, Jessie Short Customer...

Hatton, Missouri
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

Nice, hotel with such polite staff! We planned an impromptu getaway and ended up staying at The Wildwood Hotel. The breakfast was hotel and yummy, the beds were sooooo comfy and the pillows were even better! We did swim and hot tub, which was the only thing that didn't go well. The hot tub wasn't hot. Didn't see any temperature...

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Helpful?
Thank Kara L
About Hotel's Favourite Review
Management response:

Hello Kara L, Thank you for your wonderful review! We are so happy to hear that you have found a new hide away. I will be sure to pass your concerns of the hot tub on to our maintenance staff. Thank you, Brandon Lewis General Manager 2801 Fountian Place Wildwood, MO 63040

Peoria, Illinois
Reviewed 5 days ago NEW

We went on a trip to St. Louis and decided that we would stay at this hotel because we got a great price on a king-bed room. We got there and the front desk service was excellent. They were quick to get us to our rooms as well as gave us information on parking and restaurants close to the hotel...

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Helpful?
Thank annamac230
Management response:

Thank you taking a moment to share your amazing feedback! I am glad you were able to utilize the amenities at our hotel and the surrounding area. We look forward to seeing you back at our hotel again in the future. Best Regards, Jessie Short Customer Service

Kansas City, Kansas
Reviewed 6 days ago NEW

We reported the issue with the guest staying in the room next to ours being extremely loud and hanging out in the hallway. Also several times throughout the night 2am-6am they tried to enter our room with their hotel key! The front desk offered no help. One of the rooms we were in had an empty bottle of rum under...

Review collected in partnership with Best Western
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Helpful?
Thank 863janices
Management response:

I am terribly sorry that you had this experience. Thank you for informing us upon check out of these issues . We would love for you to use the complimentary room vouchers that were offered to you to return to our hotel. This would give us another chance to show you the five star experience that we provide at The...

Glendale, California
Reviewed 1 week ago via mobile

My husband and stayed at the hotel recently, just as a small "getaway." We had chosen the Jacuzzi suite since we haven't vacationed in a while. We checked in, and the room was already prepaid. I was uncomfortable upon arrival because their credit card system was (maybe is) not working. I had to write my information down on a piece...

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Helpful?
Thank bayernbabe
Management response:

Thank you for this wonderfully descriptive review. This review is most useful to know the areas that need improvement. We do apologize for the inconvenience during check in and check out. Our server was down for two days, but now has been replaced and we are up and running. Our front desk attendants worked diligently to assure the smoothest check...

Brooklyn NY
Reviewed 1 week ago

A little gem of a hotel in the St. Louis suburbs. A bit out off the beaten path, it's tucked into a kind of upscale corporate, planned community mall area, across from a couple of restaurants and a movie theater that doesn't seem to show movies after 8 (maybe weekends are different?) It's got a pool and workout area and...

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Helpful?
Thank seand575
Management response:

Thank you for this immaculate review! We are ecstatic that you enjoyed your stay here at The Wildwood Hotel and look forward to seeing you again. Best Regards, Jessie Short Customer Service

Denver, Colorado
Reviewed 2 weeks ago

Not your typical Best Western. This facility is modern looking, well equipped, great breakfast, clean and comfortable. There are a couple of good nearby restaurants and bars. We had an exceptional group rate which made this visit even more enjoyable.

Review collected in partnership with Best Western
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Helpful?
Thank ASK1946
Management response:

Thank you for your five star review! We are ecstatic that you enjoyed your stay here at The Wildwood Hotel! Best Regards, Jessie Short

Reviewed 3 weeks ago via mobile

Fantastic: lobby, expensive hotel feel, welcoming, room was well appointed, beautiful, warm welcoming feel, great warm colors, and great size plus in-room sitting/parlor!! Needs attention: bathroom needed a detailed clean (floor grout, vanity dusting)

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Helpful?
Thank Coloradoo
Management response:

Thank you for taking the time to share your feedback with us. I am happy to her that you enjoyed your stay. Thank you for bringing to our attention the items needing detailing. Best Regards, Jessie Short Customer Service

Saint Louis, Missouri
Reviewed 4 weeks ago

Hotel is nice. Out of the way location but not intended for the quick off the highway stop. Beds are extremely soft and sink towards the middle. Made for a very restless and uncomfortable night sleep. Rest of hotel was fine.

Review collected in partnership with Best Western
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Helpful?
Thank Mark5282011
Management response:

Thank you for taking a moment to inform us of your stay here at The Wildwood Hotel. We appreciate all feedback to elevate customer satisfaction for the future. Best Regards, Customer Service

Poplar Bluff, Missouri
Reviewed 4 weeks ago

First the outside view of the hotel is regal and looks like it has a history but it is new. Inside, it is very inviting and clean. The rooms are a nice size and the beds are super comfortable. The shower was a little tricky to turn. We were with a youth group from our church and the hotel was...

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Helpful?
Thank gardeningteacher8
Management response:

Thank you for this wonderful review!! We are ecstatic that you took the time to share your experience here. We hope to see you again at The Wildwood Hotel! Best Regards, Customer Service

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The beautiful, luxurious and boutique Wildwood Town Center Hotel is located in the heart of West St. Louis county, just minutes from Spirit of St. Louis Airport, Fenton and Chesterfield industrial sectors.The city of Wildwood, Missouri offers a number of outdoor activities and annual events. Enjoy shopping at the nearby Westfield Chesterfield Mall. The area surrounding the hotel has a vast assortment of restaurants, entertainment options and cocktail lounges. Guests of this Wildwood, MO boutique hotel are invited to enjoy many full-service amenities and features, such as: Free wireless high-speed Internet access Free 24-hour premium coffee Free local calls 24-hour fitness facility Indoor heated pool and hot tub The Wildwood Hotel has 8,000 square feet of state-of-the-art meeting facilities perfect for business conferences, trade shows, expos, rehearsal dinners and wedding receptions. Access to a full-service multiple station business center and copy and fax services is available. ... more   less 

Additional Information about The Wildwood Hotel, BW Premier Collection

Address: 2801 Fountain Pl, Wildwood, MO 63040-1233 (Formerly The Wildwood Hotel, Best Western Premier Collection)
Region: United States > Missouri > Wildwood
Price Range: $130 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Wildwood Hotel, BW Premier Collection 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Wildwood Town Center Hotel, An Ascend Collection Hotel Hotel Wildwood
Wildwood Clarion
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Questions & Answers

Here's what travellers have asked, with answers from The Wildwood Hotel, BW Premier Collection staff and other travellers.
6 questions
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Questions? Get answers from The Wildwood Hotel, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
 of 5 bubbles clmcgib, 22 Mar 2017 | Read review
“don't stay near the front or rear elevators--loud bell every time they open doors”
 of 5 bubbles M9703TSwilliamd, 24 Jan 2017 | Read review
“The pillow top beds are a bit soft, but not bad.”
 of 5 bubbles backhoe409, 27 Nov 2016 | Read review
“1202 (2nd floor) is close to the elevator”
 of 5 bubbles swede52497, 22 Oct 2016 | Read review
“Stayed on both sides of hotel and no noise issues.”
 of 5 bubbles ColleenZview, 21 Sep 2016 | Read review
5 of 5