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The Wildwood Hotel, BW Premier Collection

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The Wildwood Hotel, BW Premier Collection
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393 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Springfield, Missouri
Reviewed 3 weeks ago

Stayed here one night. I asked for a pet friendly room on first floor away from elevators and that's exactly what I got. Paid $25.00 extra for pet, and you have to sign a pet agreement, with several rules including that you will not leave the pet alone in the room for more than an hour. Room was nearly spotless...

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Helpful?
Thank srogersf
Management response:

Thank you for taking the time to send us this wonderful review. We are thankful that you took the time to let us know of your experience and things we need to improve on. The pet business area will be addressed as there should be reciprocals within easy access. We look forward to you staying at our hotel again. Best...

Reviewed 3 weeks ago via mobile

I booked this online due to its proximity to the event I was attending. The photo of the exterior gave me the impression that this is an old building. Imagine my surprise when we arrived. It is fairly new, bright and tastefully decorated. Well lit, wide hallways with classic furniture evocative of a Ritz Carlton at a fraction of the...

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Helpful?
Thank Prabu R
Upland, California
Reviewed 4 weeks ago

Overall,pretty good place. Rainy days,upper floor smelled of mildew. Back elevator worse than a men's gym. A towel was loaded with lipstick marks. Carpets dingy in hallways. But the room was good size, clean, quiet. Decent free internet, easy parking. Pretty nice buffet breakfast. Excellent, friendly, articulate and helpful staff. Near several good restaurants but none in the hotel itself....

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Helpful?
Thank William D
Management response:

Thank you for your feedback. I will let my general manager know as well as my maintenance department. Thank you, Kathy Front Office Supervisor

Saint Charles, Illinois
Reviewed 4 weeks ago

Great location. We stay here 3-4 times a year visiting my son. We love it and consider this hotel our home away from home when we are here. Love the location in the town center, we can bring our dog, there are places to walk, eat,see a movie, shop and you wouldn't have to leave the area. The hotel is...

Review collected in partnership with Best Western
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Helpful?
Thank Cheri C
Management response:

Hello Cheri, Thank you for your kind review. We are so excited to hear that you consider this your home away from home. We are looking forward to your return to our hotel. Thank you, Brandon Lewis General Manager 2801 Fountain Place Wildwood, MO 63040

Reviewed 4 weeks ago via mobile

Paid way too much for this mediocre room and hotel. Lights hanging out of the ceiling in the pool room, lights in our room didnt all work. And elevator buttons missing. Wont stay here again. Must park in a parking garage, which is fine but the walk outside to the garage smells horribly. It needs severe attention concerning all the...

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Helpful?
Thank Megan S
Management response:

Thank you for your feedback. I do apologize on all of the issues that you had come across during your stay. I will let my general manager and maintenance department know. Thank you, Kathy Knepper Front Office Supervisor

Cape Girardeau, Missouri
Reviewed 11 January 2017

My husband was having eye surgery at the St. Louis Eye Surgery center on Manchester so we decided to stay here and then go to surgery the next morning. Worked out great, only about a 20 min. drive. Staff was very nice from the time I booked the room to the time we left. Gave us a senior discount on...

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Helpful?
Thank notstoic
Management response:

Thank you for your feedback. We look forward to seeing you stay with us again. Thank you, Kathy Knepper Front Office Supervisor

Saint Louis, Missouri
Reviewed 1 January 2017

Spent one night there. When we arrived, the heater was blasting and the room felt like a sauna. We immediately turned it off and turned on the air conditioner. Along with it being very noisy, it wasn't until around 2 a.m., that it started to feel more comfortable in the room. Tossed and turned some more until the smoke alarm...

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Helpful?
Thank billmcneal60
Management response:

Hello billmcneal60, Thank you for your review. I am so deeply sadden that you did not experience a stay that I know that we can deliver. I will let the respective departments know of your concerns while staying with us. Thank you again for your feedback. Thank you, Brandon Lewis General Manager 2801 Fountain Place Wildwood, MO 63040

Gulfport, MS
Reviewed 27 December 2016

We had a big family gathering in Wildwood, MO for Christmas. We needed a place to overflow for several elderly family members. This hotel was less than a mile from the house and gave my parents a quiet refuge from crazy, loud family fun. It was so nice to have a local hotel that was so close. The staff couldn't...

Review collected in partnership with Best Western
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Thank swatts1
Management response:

Hello Swatts1, On behalf of The Wildwood Hotel, I want to thank you for your kind words. We really appreciate you sharing your great experience with everyone! We are so glad to see that you were able to use our hotel as a quiet refuge. We are looking forward to serving your hospitality needs in the near future here at...

Moorhead, Minnesota
Reviewed 26 December 2016

We spent one night here on our roadtrip to Florida. It is in an interesting location near a bunch of shopping centers, etc. The rooms and building itself looked like it had seen better days - the carpet was in rough shape and we saw many dogs in the building - it had an overall smell of dog in the...

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Helpful?
1Thank Sunseekergirl77
Management response:

Hello Sunseekergirl77, Thank you so much for your review. We appreciate your feedback, to better the appearance of the structure and common areas of the hotel. We consider all feedback as we decide the areas we refurbish. We are a pet friendly hotel on certain floors. We have two elevators at our hotel one on each side of the building....

St. Louis, United States
Reviewed 25 December 2016

When I told the staff I was surprising my wife with a stay in the hotel for our anniversary they upgraded our room without asking. I booked on their website with a 'pay now' option for a large discount. The bed was fantastic and room was above my expectations since we were on the 4th floor it had a vaulted...

Review collected in partnership with Best Western
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Helpful?
Thank jesst152
Management response:

Hello Jesst152, Thank you so much for your kind words; I will be sure to share your review with our staff. We are so happy to hear that you loved our hotel and bed. We pride ourselves on great customer service and wonderful rooms! We hope to see you here at The Wildwood Hotel soon! Thank you, Brandon Lewis General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The beautiful, luxurious and boutique Wildwood Town Center Hotel is located in the heart of West St. Louis county, just minutes from Spirit of St. Louis Airport, Fenton and Chesterfield industrial sectors.The city of Wildwood, Missouri offers a number of outdoor activities and annual events. Enjoy shopping at the nearby Westfield Chesterfield Mall. The area surrounding the hotel has a vast assortment of restaurants, entertainment options and cocktail lounges. Guests of this Wildwood, MO boutique hotel are invited to enjoy many full-service amenities and features, such as: Free wireless high-speed Internet access Free 24-hour premium coffee Free local calls 24-hour fitness facility Indoor heated pool and hot tub The Wildwood Hotel has 8,000 square feet of state-of-the-art meeting facilities perfect for business conferences, trade shows, expos, rehearsal dinners and wedding receptions. Access to a full-service multiple station business center and copy and fax services is available. ... more   less 

Additional Information about The Wildwood Hotel, BW Premier Collection

Address: 2801 Fountain Place, Wildwood, MO 63040 (Formerly The Wildwood Hotel, Best Western Premier Collection)
Region: United States > Missouri > Wildwood
Price Range: $127 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Wildwood Hotel, BW Premier Collection 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Wildwood Town Center Hotel, An Ascend Collection Hotel Hotel Wildwood
Wildwood Clarion
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Questions & Answers

Here's what travellers have asked, with answers from The Wildwood Hotel, BW Premier Collection staff and other travellers.
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Questions? Get answers from The Wildwood Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay near the front or rear elevators--loud bell every time they open doors”
 of 5 bubbles M9703TSwilliamd, 24 Jan 2017 | Read review
“The pillow top beds are a bit soft, but not bad.”
 of 5 bubbles backhoe409, 27 Nov 2016 | Read review
“1202 (2nd floor) is close to the elevator”
 of 5 bubbles swede52497, 22 Oct 2016 | Read review
“Stayed on both sides of hotel and no noise issues.”
 of 5 bubbles ColleenZview, 21 Sep 2016 | Read review
“There is no road noise very nice.”
 of 5 bubbles BigdogGWS, 21 Sep 2016 | Read review
5 of 5