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Fairfield Inn & Suites Helena

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#12 of 21 Hotels in Helena
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Fairfield Inn & Suites Helena
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Helena
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Showing 162: English reviews
Reviewed 11 November 2015

I am in Helena for business, and the hotel has been awesome. I called before we arrived to ask where the nearest convenience store was located and they were very helpful. The breakfast was decent as well.

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Helpful?
1Thank Bruce K
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Bruce, I am glad that we were able to help you on your recent trip. We strive to provide a stress free stay for our guests, from providing you with a delicious breakfast to giving you directions. We look forward to seeing you the next time your travels bring you to Helena.

Peachtree City
Reviewed 22 October 2015

Staff was very friendly. Room was clean and nice. Motel is centrally located with easy access to Interstate and downtown Helena. Breakfast was nice with a good selection of items to choose from. Will stay there again.

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Helpful?
1Thank Robert M
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Robert, Thank you for your kind words, we could not have asked for a better testimonial from a guest. We strive to make each guest's stay exceptional and I am thrilled to know that we have exceeded your expectations. We look forward to seeing you on your next trip to Helena.

Omaha, Nebraska
Reviewed 5 October 2015

We were passing through on our drive home and decided to stay there. The rooms were clean and the staff was very friendly. The rooms were spacious and the breakfast in the morning was delicious, it was a full hot breakfast, included with fresh waffles even. We were very pleased with our choice to stay there.

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Helpful?
1Thank Becky A
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Becky, Thank you for your kind comments and wonderful rating. We strive hard to make every guest experience fabulous and that includes friendly staff, cleanliness, and a great breakfast. We hope to see you again soon. Chantelle M, General Manager

Toronto, Canada
Reviewed 29 September 2015

We usually divide our stays about equally between Hampton and Fairfield. However, we have an issue with the Marriott family: their new advanced check-in is limited to an app on mobile devices only (which most people over 50 don't have), not regular computers (which are available at every hotel, library, etc.) And we've been told you can't select your room...

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Helpful?
Thank Lucky_Eddie
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Traveler, Thank you for leaving your feedback for other travelers. I understand your frustration over not being able to check into your room from a computer. Please know that I have passed on your request to Marriott. Our property is now 18 years old, having been built in 1998 and I am excited to say we will be remodeling...

Salt Lake City, Utah
Reviewed 10 September 2015

Business trip to MT and just needed a nice, quite place to sleep. This was it! They made my night very enjoyable and gave me a great suggestion for dinner that night as well. Next time I'm in the area, I'll be staying here again for sure!

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Helpful?
1Thank Rinar E
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Rinar E, We look forward to seeing you on your next visit to Helena. My staff and I love to get to know our repeat guests. Chantelle M, General Manager

Merritt
Reviewed 26 August 2015

The Fairfield Inn in Helena is a convenient place to stay when in the area. It is always clean and comfortable. The staff is exceptionally friendly and accommodating. On our recent trip they went out of their way to provide us breakfast prior to their normal serving hours and graciously extended our checkout time on the last day of our...

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Helpful?
1Thank Donald B
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Donald B, We were happy to accommodate special requests when we can and I appreciate your comments on the staff and cleanliness. Traveling can be taxing and we try to help out any way that we can. Chantelle M, General Manager

Newport Beach, California
Reviewed 31 July 2015

Stayed here twice in July. Room was clean and comfortable, A/C easy to adjust. Friendly helpful staff. Breakfast was wonderful and the fellow who prepared and served it did a great job. Convenient to airport

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Helpful?
1Thank Andrew N
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Friendly, We appreciate your loyalty to the Fairfield brand and specifically to our property. Providing our guests with a problem free stay is very important to us and I am thrilled to hear that my staff is providing excellent customer service. Chantelle M, General Manager

Reviewed 30 July 2015 via mobile

We are Marriott regulars, this Fairfield Inn told us on check in they would fix anything to make our stay a 10. Carpet damp in room, had just been cleaned, why put us there? my socks were soaked! i had a special ad from Yellowstone to Helena you get a souvenir, no ones knows what it is about despite the...

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Helpful?
Thank Lisa S
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear just okay, In order for the Fairfield to continue to provide our guests with the best possible experience we must clean our property accordingly. That does include cleaning our carpets regularly which can be an inconvenience and I am very sorry it was for you. The typical drying time in a room is 4 hours and unfortunately you checked...

san francisco, ca
Reviewed 20 July 2015 via mobile

Affordable, very friendly desk and housekeeeping staff, conveniences including better wifi (free) than the "destination resort" we were headed to after our stopover. Edible free breakfast. A good chain hotel. Will probably never be back in Helena but would choose this chain.

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Helpful?
1Thank Robin W
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Robin, Thank you for leaving your kind words for future travelers. If you make it back this way we hope to see you. Chantelle M, General Manager

Pawtucket, Rhode Island
Reviewed 18 July 2015

While leaving Yellowstone, my friend's windshield cracked. The hotel was very easy to find and the staff was so friendly. They immediately helped us all relax! They gave us directions to Glacier National Park so that we were able to avoid the logging trucks (and another cracked windshield). There is laundry on site, which was especially helpful between National Parks....

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Helpful?
1Thank Kerrie B
Chantelle M, General Manager at Fairfield Inn & Suites Helena, responded to this review

Dear Kerrie, We are so happy that you ended up enjoying your trip with all of the adversity you faced! I hope the Glacier hiking book I gave you was very beneficial. See you on your next trip. Chantelle M, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
Remodeled in 2016 the Fairfield Inn & Suites has a modern look with a homey feel. The staff strives to make each stay as comfortable and welcoming as possible. A free breakfast includes many hot and cold options, healthy options, and kid friendly options. The pool and outdoor gathering place is a wonderful place for families to gather and enjoy each other's company. The hotel also has a small meeting space that can be rented for half days and/or full days. ... more   less 

Additional Information about Fairfield Inn & Suites Helena

Address: 2150 11th Avenue, Helena, MT 59601
Region: United States > Montana > Helena
Price Range: $128 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Helena 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Helena staff and other travellers.
2 questions
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Forestburg, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Helena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in early to enjoy the amenities!”
 of 5 bubbles jeriet, 13 Oct 2016 | Read review
“i stayed on the 3rd floor and it was definitly quiet”
 of 5 bubbles dorianb460, 12 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 406Nita, 5 Jul 2016 | Read review
“We had two rooms and both were great -”
 of 5 bubbles beverlyh605, 8 Jun 2016 | Read review
“I requested a first floor room and received it. Too bad it was right next to the bathrooms. There was an odor! ”
 of 5 bubbles M4045KUandrewc, 9 Mar 2016 | Read review
5 of 5