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Just stayed for one night and this is a typical motel room but it was very large with two separate sleeping areas, one in main room and then a separate bedroom too. Rooms all very clean, shower a little small but lots of hot water. There is also a kitchen/lounge area in another section of the motel which is handy for making breakfast and a pack up lunch. Manager who checked us in was very helpful with information about the park and also about places to eat in town. It was end of season here, which is something we don't experience that much in the UK, so only a few places still open! He recommended the Buffalo Inn which was good, see separate review for more on this. Overall a good solid motel experience and definitely good value.
Like others have said, the location can't be beat if you are heading to Yellowstone. I liked the location but there is a lot to be desired for this property. It is your vintage drive in motel strip building with a parking spot outside of your room. However we stayed two nights and both nights we had to find a parking spot on the street about a block away. I wasn't very happy about this and I mentioned it to the office and I was told this was common and not to worry that the car would be safe. I then noticed that there aren't enough parking spaces for each room on the property. The rooms were cramped and there were two small pillows on the bed. Fortunately the front desk offered us two more. The bed was pretty soft and I ended up taking a couple of aleve each morning. Check in was easy and we had a room located on the end so even though we could hear people outside in the morning I was aware that it would have been worse if we were in a different location. The motel is in walking distance to restaurants and shops if you are into souvenir shopping. Next time I may try to give myself more lead time and research other hotels in the area. I'm thinking there wasn't much of a value for me at $150 a night for a small room with a queen bed and no parking. But it was clean had a decent bathroom so it was satisfactory.
It was a clean, spacious room. Had a small fridge. Shower is excellent. Tv worked fine. Good table. Everything is close. The night check in guy was snappy, and agitated. Good for one night. 4 out of 5 stars because you have to go to the Ice/microwave room for the microwave. Also because parking is very tight.
We stayed two nights there. Check in was Professional, friendly, and quick. The rooms were very clean and ammenties in the room were perfect. Scott Johnson, Owner, was friendly, helpful, courteous, and gives Discounts for active military and Veterans. We really enjoyed our stay.
This is a basic, no-frills, clean motel a mile from the west entrance to Yellowstone, and two blocks from downtown. Reasonably priced for the area as well. Bathroom had soap dispensers rather than bar soap and shampoo, and no hair dryer. We were there for three nights in August 2018.
When I checked in, the older man (I believe he and his wife, who was also at front desk, are owner/managers) offered a map and some suggestions for places to eat dinner and breakfast. We mentioned we'd just seen some animals by the road through Yellowstone, and the man commented about people of a specific ethnicity and that they always stop and get out of their cars to take pictures, causing traffic jams. He also mentioned two local restaurants, also of the same ethnicity, to avoid because they serve "road kill." I found his remarks pretty offensive, and would probably have left the hotel for a nicer place across the street if we weren't going to lose money. I just avoided the front desk for the rest of our visit.
Also, the second night we were there, a group of veterans who were also staying at the motel set up a party (a table full of booze) in the parking lot. They were a friendly group and not too loud, but as 10 p.m. approached and they began to get a little louder, I called the front desk to ask if an effort would be made to ask them to quiet down if they got too loud. The response was something along the lines of "Well, they're combat veterans. I'll do the best I can." I couldn't help but feel a bit discouraged by this response, but fortunately, they did not get too much louder, and the party was totally cleaned up by the next morning.
There is a very clean and comfy looking common room as well. We didn't use it (no need) but they had paper goods and plastic ware as well as a microwave, stove, fridge and sofa with TV and games.
Overall, if a potentially offensive attitude towards a non-white ethnicity doesn't bother you, this is a fine place to stay.
Response from Scott J, Owner at West Yellowstone's City Center Motel
Responded Sep. 11, 2018
Hello, and thank you for staying at the City Center Motel. Our goal here, is to be a highlight in visitor’s vacations, and it sounds like we have fallen short of those expectations. Yellowstone is an amazing place and attracts visitors from all over the planet. It is important to exercise patience and understanding with all of Yellowstone’s visitors, and understand that we all come from different cultures; whether they are foreigners, military veterans, or just different than what you’re used to. As the owners of the property, I can assure you, that the kind of intolerance that you experienced from our employees, is absolutely unacceptable, and not tolerated in any way. This issue was not taken lightly by my wife and I (Scott & Heather), and these employees have since moved on. I want to thank you for bringing this situation to our attention, so we could properly address it, and ensure it never happens again. I hope you had an amazing time in Yellowstone, and were able to leave with a lifetime full of memories. ~Scott~