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SureStay Plus Hotel Omaha South

Booking.comUS$58*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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SureStay Plus Hotel Omaha South
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198 Reviews from our TripAdvisor Community

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There are newer reviews for SureStay Plus Hotel Omaha South
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Showing 197: English reviews
Spruce Grove, Canada
Reviewed 20 May 2016

We had requested a ground floor room but on arrival we were booked on the second floor with no elevator. The first floor was being varnished and painted and the stairs to the second floor had such heavy carpeting that it was easy to trip walking up and down. Do not book if there is any mobility problems.

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Helpful?
Thank aerology
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

Thank you for your review and comments regarding your stay. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Bay City, Michigan
Reviewed 18 May 2016

The staff is by far the most excellent I have encountered in a very long time. Very concerned that your stay is pleasant and housekeeping is doing a good job. The hotel is quiet and the breakfast is excellent.

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Helpful?
Thank E C
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

Dallas, Texas
Reviewed 18 May 2016

This hotel is the best place to stay at if you are visiting Omaha, it's not that far from downtown. The property is in the process of upgrading the lobby and hallways. I did not experience any problems what so ever. They have the best breakfast and fastest wifi I have seen at any other hotel. You get way more...

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Helpful?
Thank liamhunter1967
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties...

Buford, Georgia
Reviewed 17 May 2016 via mobile

You can't ask for more, Paid $109.00 for this hotel and it was well worth it. I read the reviews and some reviews said under renovation. I called the hotel and the manager assured me that I would not have any issues. Took his word and everything was perfect. Staff was great, even offered to help with my luggage. The...

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Helpful?
Thank Masonjohn644
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We are excited to share this wonderful review with our hardworking staff, and we thank you for...

Reviewed 17 May 2016

I don't often stay at a Best Western but I got a great deal so I booked it. It was a great experience. All the front personnel were friendly and helpful, offering us chocolate chip cookies and popcorn when we arrived and were famished. The hotel provided a full hot breakfast and great coffee. The room was comfortable as was...

Review collected in partnership with Best Western
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Helpful?
Thank 887susanneo
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties...

Livingston, United States
Reviewed 9 May 2016

Reserved 1st floor room and confirmed, but wasn't available when we arrived. Check out clerk played his solitaire game on his phone during check out and then didn't follow through giving me my credits on my bill. The hotel was under construction and looked to become a very nice looking hotel. Customer service needs much improvement.

Review collected in partnership with Best Western
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Helpful?
Thank Don M
Bellevue, United States
Reviewed 27 April 2016

The hotel was under remodeling. This was not noted in anyway when the reservation was made. When I checked in at around 4 on a Friday afternoon, there was a strong smell of wood stain. There was a very tall ladder in the middle of the lobby floor which I felt was dangerous. The railings for the stairs could not...

Review collected in partnership with Best Western
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Helpful?
Thank Ruth S
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. Your observations are well noted and we will find a solution to this issue so...

United States
Reviewed 21 April 2016

Aside from the paint fumes in the hallway and breakfast area it is a nice hotel. The room was large and clean. The beds were comfortable. Unfortunately, the air conditioner is a bit noisy. The Zoo was just a few miles up the road and that's what we came to see.

Review collected in partnership with Best Western
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Helpful?
Thank John B
WhiteHouseInnManager, Guest Relations Manager at SureStay Plus Hotel Omaha South, responded to this review

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue...

colorado
Reviewed 19 April 2016 via mobile

I stayed here April 14 and checked out April 17. It was a disaster from day 1. Upon arrival I entered a danger zone. Construction, painting, renovations. The desk clerk said something about Best Western requiring renovations every 5 years. If that was the case then why did it look like the 1960s inside. Checking in I discovered that they...

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Helpful?
Thank buffiangel
Reviewed 11 April 2016 via mobile

Consistently seeing a drop off in customer service since a change in ownership. Been staying at this hotel for 10 years. Failed to: - reserve correct rate - reserve the correct room - have adequate English speaking front desk clerk - communicate a reservation being dropped Unfortunate since the previous owners cared about the customers.

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Helpful?
Thank Mark T

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests looking for hotels in Bellevue NE close to the Offutt Air Force Base have found the perfect home away from home. Enjoy FREE high-speed WiFi throughout the hotel, oversized TV and full hot breakfast. ... more   less 

Additional Information about SureStay Plus Hotel Omaha South

Address: 305 Fort Crook Rd N, Bellevue, NE 68005-4648 (Formerly BEST WESTERN White House Inn)
Region: United States > Nebraska > Bellevue
Price Range: $89 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — SureStay Plus Hotel Omaha South 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Bellevue
Bellevue Best Western
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Questions & Answers

Questions? Get answers from SureStay Plus Hotel Omaha South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were only in one room, on the west side in the front. We liked it a lot.”
mrschief28, 3 May 2017 | Read review
“Get the presidential suite...oh wait, they are all presidential suites!”
cclaver1, 6 Apr 2017 | Read review
“Book over a month in advance to save up to 65%”
RU4Him, 7 Oct 2016 | Read review
“Ask to look at the room first. Check the air conditioner vents and towels. Only takes a second.”
  • Just general filth on the ledge. A simple wipe with a cleaning rag would fix this.
  • Black mold and filth in the airconditioner
  • You can see how dingy the towels were. Sadly, you can't smell them
  • A spider egg sack. We killed the spider
G9151VWangelap, 19 Sep 2016 | Read review
“Second floor”
836neldah, 20 Jun 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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