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West Star Hotel and Casino

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West Star Hotel and Casino
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51 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Pocatello, Idaho
Reviewed 31 March 2016

I booked through expedia. DO NOT GIVE THE FRONT DESK your card if you booked online, they double charged me and wont refund my money, I been fighting them for over a month!!!!! RIP OFFS!!!! Also, everything in the bathroom was already used...GROSS!!!

2Thank travelfool2016
Burley, Idaho
Reviewed 25 January 2016

gave us a great rate on the room,stayed 3 nights,room was very clean,king bed was nice would have been more comfy if it had a thick bed pad,had a room with a patio that was nice,don't know who cleans the bathrooms across from the bar,none of the toilets where working had to fix one to use, my husband had to...

Thank Kelli C
Spokane, Washington
Reviewed 15 January 2016

The room is very clean. There is a coffee pot, microwave, table/chairs, and a RECLINER. The bathroom is spotless! Our only complaint is the lack of handicap access to the building. It is unheard of in this day and age.

1Thank Biblit
Caldwell, Idaho
Reviewed 11 October 2015

nice older hotel that could be nice if it was clean. The carpet is old and dirty so many stains that I hate to think how they all got there, the bed springs even had stains on it (don't even want to go there} toilet seat was dirty with stains mirrors were not cleaned for some time, TV didn't work...

1Thank dcgans
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I so sorry that you experienced so many problems during your visit with us. Your comments have been forwarded to the owner for corrections. We do appreciate your business and wish you safe travels

Preston, Idaho
Reviewed 20 July 2015 via mobile

I went here we payed $100 for the night. There was hair all over the shower. The tv, blowdryer did not work. And the room was very dirty. When i sayer somethink to front desk they did not seam to care.

5Thank mblake6175
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay.

Reviewed 14 July 2015

We have stayed there in the past, not our first choice. In the past it has been clean and comfortable. But last Sunday everything else was booked so we stayed again. I would have rather slept in our car. We had a ground floor room which had more pet stains than clean floor. The smell of cleaner was so overpowering...

3Thank Terri W
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again.

Reviewed 29 June 2015 via mobile

We rolled in jackpot at 3am. And everywhere was booked except west star. The guy at counter was very friendly and nice. My kid and my sister and her two kids all stayed in a king size bed. For one bed room it was pretty big. Had a microwave and coffee pot. Loved the shampoo they have. They even have...

2Thank Melissamusic
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Reviewed 5 April 2015

Hotel is older, clean, includes coffee machine in room, hair blower in room, continental breakfast juice coffee, bagels, waffle maker, cereal all you need, beds good, would recommend, nothing fancy, but great for night, they even have casino and food was good

1Thank peggiCalgary
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

Bozeman, Montana
Reviewed 17 February 2015

For an average rate of $49-$69 a night, I am surprised that anyone is surprised that, the carpet and walls are filthy and the hotel is tired. The breakfast is meager but it not advertised as a full continental breakfast. The staff was kind. We made last minute plans to go to Jackpot and this was the last place to...

1Thank Alicia T
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Our guest comments are very important as we work to offer clean and comfortable accommodations. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again

Reviewed 14 February 2015

Horrible..very dirty..hair in bath tub and carpets looked like pet accidents all over..toilet seat looked like it came from a run downed gas station...both my husband and I were sick in the morning and felt better as soon as we left..I will never stay here again...EVER!

5Thank dodgemom2000
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments. I will forward your comments to the hotel manager for his attention. I am so sorry that your room was not as expected.

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Hotel & Grounds (6)
Room/Suite (7)
Family/Play Areas (2)
Dining (2)
Business Centre/Function Rooms (1)
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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Casino and Gambling
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Region: United States > Nevada > Jackpot
Price Range: $55 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — West Star Hotel and Casino 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada
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Questions & Answers

Here's what travellers have asked, with answers from West Star Hotel and Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 231, lovely views and quiet.”
 of 5 bubbles mustang16021962, 16 Feb 2017 | Read review
“GET a room at least 25-50 feet from the elevator as noise bothers some people..”
 of 5 bubbles mikesH3158UE, 14 Nov 2016 | Read review
“don't know the whole place seamed dirty”
 of 5 bubbles dcgans, 11 Oct 2015 | Read review
“Do Not stay here!”
 of 5 bubbles 165terriw, 14 Jul 2015 | Read review
“If you can go somewhere else or go to Twin Falls if there are no other Hotel availability's.”
 of 5 bubbles agypsy_12, 31 Jan 2015 | Read review
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