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Palms Casino Resort

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#51 of 264 Hotels in Las Vegas
Certificate of Excellence
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Palms Casino Resort
Palms Casino Resort
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3,139 Reviews from our TripAdvisor Community

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Showing 2,972: English reviews
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Reviewed 3 days ago NEW

My friends and I got to the hotel and Orbitz did NOT inform us that they had cancelled our "guaranteed" reservation. After trying to reason with Orbitz, we took our case to the front desk and they searched for a last minute deal to try to find a comparable room. Then, they blocked off the rooms on the same floor...

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Helpful?
Thank Kristen P
Management response:

Dear Kristen P, I appreciate the wonderful feedback you have provided us! I am thrilled to hear you found the accommodations and service to be exceptional! Please let us know when you are planning your next visit! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Reviewed 4 days ago NEWvia mobile

Matthew was extremely welcoming and was able to hook us up with a last minute deal! Thanks alot Matthew! It was our forst6time being guests at the Palms but it won't be our last! We enjoyed every bit of our stay!

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Helpful?
Thank idiazideas702
Management response:

Dear idiazideas702, Thank for your providing us with a positive review from your visit. I am pleased to hear that you found our hotel to be accommodating and comfortable for your visit, we look forward to welcoming you back! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Reviewed 4 days ago NEWvia mobile

We had been told we would be upgraded at arrival and found out next morning get that was upgraded to a room above construction with Jack hammers starting at 6:00 am. Front desk and all employees have been rude and not at all helpfull.

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Helpful?
1Thank cblake365
Management response:

Dear cblake365, Thank you for providing us with feedback from your visit. I sincerely hope you'll accept my apologies for any discomfort or inconvenience you may have experienced during your time with us, we will review your comments for any needed improvement and we hope to have the future opportunity to welcome you back. (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Salisbury, North Carolina
Reviewed 4 days ago NEW

After I had waited three hours for my room...I went to the front desk to ask again. The clerk told me she did not know how much longer it would be because she did not work in housekeeping...and that a lot of people had been waiting twice as long. It was just not a friendly place. The hotel is old...

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Helpful?
1Thank ED H
Management response:

Dear ED H, We truly appreciate your valuable feedback and apologize for any shortfalls in the service provided to you. Your comments will be forwarded to our departments for any necessary improvement and we hope for the opportunity to better accommodate you. (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

MOSCOW
Reviewed 5 days ago NEW

Just to be clear, the hotel is fabulous. The rooms are great. Large bathrooms, huge Jacuzzi tubs. Restaurants are delicious and food throughout is awesome. No complaints except the front end “service”. They smile as they tell you all the things they can’t do to help you. I have a disability and I’m here for a convention. I understand rooms...

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Helpful?
Thank ALEX P
Management response:

Dear ALEX P, Thank you for your feedback. We will review your comments with our departments for any needed improvements and we sincerely hope we will have the opportunity to welcome you back! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Reviewed 6 days ago NEW

Just went to the casino to play some BlackJack but was greeted by an unfriendly dealer and rude players. They complained that I was joining the game while the dealer was half way through a chute of cards. I cashed in my chips and left. This place is off the strip and is obviously a place for the Vegas locals...

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Helpful?
Thank Tom A
Management response:

Dear Tom A, Thank you for providing feedback from your visit. I would like to extend my apologies for any service shortfalls you may have experienced, we will review your comments with our departments for any needed improvements and we hope to have the opportunity to welcome you back. (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Reviewed 1 week ago via mobile

After returning from a walk on the strip with my 2-1/2 year old daughter I found my room keys no longer working. I went door to the registration desk and noticing there were about 8-10 people waiting I decided to see if the concierge could help me. The manager noticed I had skipped the line and we I told him...

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Helpful?
1Thank Keith P
Management response:

Dear Keith P, Thank you for providing us with a review from your visit. I would like to extend my most sincerest apologies for the overall dissatisfaction you experienced, particularly regarding any inconsistencies with our service. Your feedback will be reviewed for any needed improvements and we truly hope to have the opportunity to welcome you back. (Shelby.Masacek@Stationcasinos.com) Best Regards,...

Central Point, Oregon
Reviewed 1 week ago

When you step your feet inside of this resort, you are transformed from the busy life outside, to the luxurious and lavish amenities awaiting you when you get to your room. Complementary robes and slippers await for you and beautiful views of the city transform your to another world. This is a must stop if you are in the area,...

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Helpful?
Thank mwilliamsmw70
Management response:

Dear mwilliamsmw70, I appreciate the wonderful feedback you have provided us! I am thrilled to hear you found the accommodations and service to be exceptional! Please let us know when you are planning your next visit! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Reviewed 1 week ago via mobile

For not knowing much about Vegas I found this hotel because was good deal and just on way to drive my son to California. This hotel was so nice . The room was beautiful and hotel staff always nice and pleasant. Definitely stay again !! Maybe my bday 2017 ????

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Helpful?
Thank Therese W
Management response:

Dear Therese W, I truly appreciate the positive review and we look forward to welcoming you back for your next visit! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

Canmore, Canada
Reviewed 1 week ago

Very well maintained property. Not being on the strip is a plus, but it is close enough to all the action. The price depends on the events that are taking place in Las Vegas. Reasonably priced buffet. Good parking that is free.

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Helpful?
2Thank Q700YHpierrel
Management response:

Dear Q700YHpierrel, We truly appreciate the feedback you have provided us and are pleased to know your stay was comfortable and enjoyable. We hope to have the opportunity to welcome you back soon! (Shelby.Masacek@Stationcasinos.com) Best Regards, Shelby M

1,827 photos of this hotel

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Ditch Fridays Palms Pool (72)
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Erotic Suite (66)
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Ivory Suite (52)
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Palms Casino Resort, heralded as one of Las Vegas' most sought-after destinations, is an all-encompassing, one-stop experience. Opened in 2001, the boutique property boasts three distinct towers and a diverse mix of bars and restaurants across a 95,000-square-foot casino. Palms is in the midst of a property-wide renovation, having renovated its Ivory Tower guestrooms, the redesigned Race and Sports Book, the iconic N9NE Steakhouse and suave Ghostbar, named “Best Lounge” by Nightclub & Bar Magazine in 2014. Other amenities include the popular Fantasy Suites, such as the Hardwood Suite, the only hotel room in the world with its own basketball court, and the Pearl Concert Theater, Las Vegas’ leading concert venue; Nove Italiano; the Michelin-starred Alize; Lao Sze Chuan, an authentic Chinese cuisine restaurant by renowned Chicago chef Tony Hu; Cafe 6, a contemporary take on American comfort food classics; the world’s largest Hooters; Drift Spa & Hammam; Brenden Theatres, a 14-theatre Cineplex; three swimming pool environments, and more than 60,000 square-feet of meeting space. Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road and offers free shuttle service to The Strip. ... more   less 

Additional Information about Palms Casino Resort

Address: 4321 West Flamingo Road, Las Vegas, NV 89103-3903 (Formerly The Palms Casino Hotel)
Region: United States > Nevada > Las Vegas
Price Range: $134 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palms Casino Resort 4*
Number of rooms: 702
Reservation Options:
TripAdvisor is proud to partner with Vegas.com, Prestigia, Booking.com and Jetsetter so you can book your Palms Casino Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palms Hotel Las Vegas
The Palms Las Vegas
Palms Las Vegas
Playboy Hotel Las Vegas
Palms Hotel Las Vegas
Palms Casino
Hotel Style:
#22 Casino Hotel in Las Vegas
#26 Luxury Hotel in Las Vegas
#27 Spa Hotel in Las Vegas
#51 Business Hotel in Las Vegas
#52 Romantic Hotel in Las Vegas
#57 Family Hotel in Las Vegas
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Questions & Answers

Here's what travellers have asked, with answers from Palms Casino Resort staff and other travellers.
46 questions
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Tucson
over a year ago
3 months ago

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Questions? Get answers from Palms Casino Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ivory Tower is better...”
 of 5 bubbles 971edh, 24 Feb 2017 | Read review
“Make sure to ask for non-smoking and the specific bed you want. As for a strip and pool view with clean windows so you can enjoy the view.”
 of 5 bubbles shoreiii, 15 Feb 2017 | Read review
“The Rooms with a Strip View are the Best”
 of 5 bubbles chadc393, 13 Feb 2017 | Read review
“Palms Place has better quality rooms, but it's a hike from the main areas”
 of 5 bubbles patriciawestfall, 1 Feb 2017 | Read review
“Higher floors in either tower have great views”
 of 5 bubbles Parmasan, 31 Jan 2017 | Read review
5 of 5