Visited Vegas for the Weekends with Adele Residency. Several friends had highly recommended this hotel due to its location and amenities and we also decided to stay there out of convenience with regards to the show. Unfortunately, the rooms and service did not live up to the hype and did not warrant the exorbitant 5-star prices. Let’s start with some of the good. Pro's: The hotel is located right on the strip walking distance to most of the city's most popular attractions. The hotel itself is an attraction as the casinos, restaurants and roman themed forum areas are worth the visit. Next time I would just visit and not stay there. Cons: Check-in lines are perpetually long and are reminiscent of the lines you find at Disney parks (this applies to restaurants and most attractions at the hotel). It took us about an hour to get checked-in and this was after a late evening flight. The automatic check-in kiosks didn't work and there wasn't enough staff to deal with the crowds. The gentleman who checked us in wasn't very pleasant or helpful. If you are traveling with someone who isn't so mobile or is averse to walking don't expect your room to be close to the check-in counter as you must walk a considerable distance to get to some areas of the hotel. I didn't mind the walking but rolling your suitcase halfway across the hotel on mostly carpet floors is not a fun task. There also isn't anyone to help you with your luggage as is customary in most high-end hotels (I'm guessing this is normal in most of the mega casino properties on the strip). The rooms were the greatest disappointment of all. While our room was spacious and comfortable enough, some of the furnishings and fixtures were either old, faded, chipping or all the above. The vents in the bathroom and other areas of the room had a lot of dust on them. But perhaps the very worst aspect of the room was what we found when we first arrived. When we finally made it to our room, one of the bathroom sinks was full of a disgusting mixture of water and lots hair. This made us doubt the cleanliness of our room and we called to have the sink cleaned. Unfortunately, there isn't a direct line to the front desk of the actual property, we were routed to a call center that seemed to be abroad which would put in a ticket. We waited over an hour for the cleaning people to respond and I even had to go downstairs and wait the long check-in line again just to try get someone upstairs. The sink problem was eventually temporarily resolved 2 hours later but this was after many attempts to get in touch with the staff. The next day the same mixture of hair and water bubbled up again (and neither of us had used that sink). We called several times and the problem persisted and the wait time to get it fixed was just always excessive. We had asked to switch rooms and they did not give us that option since the hotel was "full". We eventually resigned ourselves to the overpriced room with the dirty, hairy sink. In conclusion if you decide to stay at Caesar's Palace expect to pay premium 5-star prices for subpar service and dilapidated rooms. Will avoid staying at this property again.…
The experience was very disappointing, The Forum towers are very dilapidated and worn out, Elevators missing buttons and had a glitch, furniture damage. The only good thing was the bed but the rest of the room felt old and in bad shape.
Large party of family came for a 21st birthday. Everything went GREAT! We needed 3 rollaways for 3 separate suites and they took care of it without blinking an eye! Shayan Maher was very very helpful. She wanted to meet the birthday girl congratulated her on the birthday and having so many people make the trip!
I stay at Caesars Palace every year. Emma at the front desk is amazing! Anything we need, she is more than happy to help. The rooms/casino are always clean. Good food and fun gambling! There are plenty of slots. Great poker room, and awesome sports book. Its always a good time if you stay for 3 day or a week!
Tangela is an absolute gem! I recently had the pleasure of staying at Caesars and I was blown away by her exceptional customer service. Despite arriving at the hotel late at night, Tangela went above and beyond to coordinate a room for me and make sure I was comfortable and settled in for the night. Her kindness, attention to detail, and willingness to help truly made my experience at the hotel a memorable one. Thank you, Tangela, for your outstanding service!
Great location. Best Caesar’s Reward 7 Star checkin experience. Only one breakfast restaurant (Cafe Americana) and it isn’t part of the rewards program. 2 for 1, so an $80 breakfast costs you $160 Reward dollars. The bars are not friendly, difficult to meet people and talk to your friends. Servers are sterile and cold. Sophia at 7 Star checkin found an error in my limo reservations and made the correction, She moved our assigned room closer to the elevator. Very patient and friendly. Paul S. was super polite and friendly in the host office. He made us feel appreciated and answered questions for us.
Had a great stay & Delano at the front desk was a pleasure, he got us a great room that we could get into instantly which is exactly what we needed. He was really pleasant and really made it a great start to our trip after we had experienced flight and room cancellations at in other hotel. The room was great, although a little disapointed coffee or tea is an additional cost in the room. For the price we paid I would have expected it. Overall, great trip & very friendly staff.
Darlene at the VIP Diamond check in was amazing. Her customer service was top notch. We had several questions and she was very knowledgeable and so kind. She even promised a follow through and that is going above and beyond!! Thank you for making our day and our stay extra special, Darlene!!
I always enjoy my visit at Caesars. Sofia at Diamond Check-in was wonderful! The new casino renovations look great. the new lobby bar is a nice addition, especially to be able to watch sports and play video poker.
Emma helped make our stay perfect. She answered all of our questions made sure we were taken care of and was so sweet and kind. We can’t wait to come back and visit again such a great time making memories with family & friends.