The beds were OK. Everything else was terrible. No prices on anything in the stores. Extra resort fees. Disgusting, overpriced food ($4 for a small bag of skittles!???) and rude staff that acts as if you’re an idiot when you ask for the price of something. Westgate HATES tourists. Vegas hates tourists. And I hate Vegas.
No complaints with this stay. We did have to change rooms due to air conditioning issues but that happened very quickly. We left some items in drawers in first room, spoke with lost and found folks, they had them and mailed them to us after we had already flown out. Staff was very friendly and helpful!
Good food and good waitresses. A special thanks to Juana who served us breakfast every morning. She was friendly and efficient. Cafe is open for breakfast, lunch and dinner. Usually a long line for breakfast if there's a convention.
I had the pleasure of being greeted and served by these magnificent women. I am truly grateful for their welcoming smiles and reception in the Owners Club House in Las Vegas. Thank you for your hospitality.
Upon check in for a business trip at the Westgate, I was informed that our reserved room with 2 beds was not available for our 3-adult room and that we'd have to sleep in a room with 1 bed and a sofa. There were no other options available and if 1 opened the next day, we'd need to change rooms. It was our responsibility to check back around noon and again 3 the next day. We had unpacked printers, laptops, multiple chargers and been working like fiends for 12 hrs by the time a room became available when we spoke with Lyndia at the front desk the next day. I asked her if it would be possible to simply stay put in the room w/1 bed plus sofa, as repacking and moving would be arduous and the large table in our room was proving quite useful. Lyndia informed us that we were technically in a 'suite's and would need to ask for permission. Despite the busy desk, Lyndia went to the back room, then out towards the lobby to speak with a manager and was able to let us keep our room. Corporate vacation screwed up by a major resort was SAVED by a compassionate, sweet and outgoing front desk member named Lyndia!! WILL be back again and again.…
This trip has been amazing. Room clean and hospitality has been great. Glenda and Aida was wonderful in the VIP room. This hotel is the best. So amazing we became owners at the Westgate. I’am ready to enjoy the Westgate experience.
The Hilton Staff Shakilah and M. Crawford made this blackjack experience one of the best gambling experiences. Shakilah is the best dealer I have ever had! I will definitely come back to the Hilton to gamble.
Lyndia provided unbelievable customer service and support. At the front desk she was very friendly and professional at the same time. She listened carefully to our concerns and took immediate action talking to her manager.She is a credit to her department and the hotel!!
We came to Las Vegas for the first time and stayed @ the Westgate Las Vegas. We immediately were greeted by the staff and shortly after this were offered a “Hotel History and information package with free breakfast for the next morning” that would only take 90 min. This experience on our first visit to Las Vegas is also our last, it left more then a bad taste in our mouth, it ruined our entire vacation. We attended the “Informational experience” which turned out to be a Time share presentation, we were promised that our $40 deposit would be returned we would get a free Breakfast for attending and a $100 Gift card / credit to use @ the hotel. We attended the session, ate, wandered around the hotel for a little bit and we would hardly call that a history of the hotel but it sure was a Time share presentation that did not take 90 min it took almost 3 hours. Our Presenter “Steve” was polite and no complaints of him but when we said we could not afford to invest this kind of money at this time into a time share he said no problem and we would get out gifts anyway as promised and agreed upon. He said he had to call over his “Manager” (Heidi) and she started off polite and turned into an aggressive and verbally assaulting us pretty fast. Trying to pit my wife and I against each other and trying to pick fights with us at the table to the point my wife jumped up and ran off in tears as she is not a bad person and the rude women (Heidi) was trying to make us out to be for not being able / interested in their time share, my wife told them to keep their stupid gifts and ran off to our hotel room in tears. I went to the room to let her calm down as I returned to the front desk to repot this ignorant woman who has no problem bashing guests, starting fights / verbally attacking guests and being (WORDS I AM NOT ALLOWED TO USE PER THE WEB SITE POLICY AND FOR A LACK OF NICER WORDS I CAN’T FIND). The hotel staff took down our complaints and passed me off to 2 other “Managers” who took down our complaint. One of the “Managers” has me fill out a written formal complaint and offered to give us what was promised (Thank you for that). We had been asked by numerous staff how our stay was and we said not great because of: The renovations we can hear them hammer drill, drilling concrete through the walls @ 0700 in the morning every day, all staff and managers replied with Oh. Not a single person offered to address this concern or even ask the contractors to wait till at least 0900. We spoke with numerous guests @ the Westgate Hotel Las Vegas & people on our flight back and they all said we should write this review as the Hotel staff did not do everything they could have or should have to help us or remedy this problem. One couple even said you should have gotten way more for their screw ups all around and we would have to agree, they did not try very hard. It left such a bad taste in our mouth on the first say of our adventure that it ruined the whole trip and experience, we could not wait to go home (also not allowed to use the words I wanted to due to web site policy) and out of Las Vegas. I will say on a positive note the staff and food @ Benihana was the best thing we enjoyed and the guests at our table (all of them) said it was a much better hotel under the old owners (Hilton). We hope this review costs your hotel money because that seems to be the only thing you care about, it sure is not customer service.…
Stayed in a suite room and it was beautiful and accommodating. The only bad thing was that the coffee pot was moldy, and the coffee supplied was stale. I called housekeeping and they brought a fresh supply of coffee. We went to a Christmas party in the penthouse suites, and it could not have been better. Hopefully they have it there again next year.