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Holiday Inn Express Hotel & Suites Reno

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Room & Suite (40)
Dining (7)
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Overview
  • Excellent64%
  • Very good27%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“hi express”(13 reviews)
“front desk”(49 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
2 Star Hotel
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Offers from Holiday Inn Express Hotel & Suites Reno
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (454)
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448 results
Traveller rating
286
120
27
10
5
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LanguageEnglish
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286
120
27
10
5
Show reviews that mention
All reviewsclose to the airporthi expressfront deskindoor pool and spafree breakfastthe breakfast areafree shuttlenice breakfastnight's sleepupgraded to a suiteyogurthot tubexcellent hotelcomfortable bedbusiness centergreat place to staybusiness trip
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1 - 5 of 448 reviews
Reviewed 2 weeks ago via mobile

We made the mistake of pre-paying for a nights says here in March as our travel route home from Indian Wells, CA takes us thru Reno. We had stayed here previously and it was perfectly suitable to our needs. The caveat is that on our...More

Thank AGS04
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RenoResponded yesterday

Hello AGS04, Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Reno Airport. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so we...More

Hotel's Favourite
Reviewed 1 February 2018

The Holiday Inn in Carson City is located with easy access to downtown Carson City or to the freeway. The hotel offers a morning breakfast that is quite popular with guests. It also has a hot tub and a nice pool.More

Thank GlennFrancoSimmons
Response from KSN001, General Manager at Holiday Inn Express Hotel & Suites RenoResponded 8 February 2018

Dear Valued Guest: First allow me to thank you for staying at Holiday Inn Express & Suites Reno Airport, as well for your kind words. We do our utmost best to make sure every stay is a great one, and we do hope to see...More

Reviewed 3 weeks ago via mobile

Arriving at the hotel, I requested a room on the second or third floor. The front desk person rudely informed me that all the rooms had been assigned and none were available. I explained that I prefer a room above first due to being a...More

Thank toomanyteens
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RenoResponded 1 week ago

toomanyteens, Hello from Holiday Inn Express and Suites Reno Airport, we're glad to have hosted your stay. I'm sorry to hear that you were let down by the service level provided by our Front Desk personnel. While we understand your preference and disappointment, as a...More

Reviewed 14 March 2018

In today's age, good customer service comes more as a lucky surprise rather than a normal occurrence. I recently stayed at this hotel and the front desk manager, Susana Lopez went above and beyond to meet my accomidation needs. I was dealing with a difficult...More

Thank kiwiandj
Reviewed 5 March 2018

Perfect for the night before an early morning flight out of Reno. Newly refurbished. We were offered a custom "breakfast to go" bag as our flight left before the breakfast buffet opened. It is not downtown or walkable to attractions.

Thank Janet B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$138 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Reno
#6 Family Hotel in Reno
#7 Romantic Hotel in Reno
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$138 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Reno
#6 Family Hotel in Reno
#7 Romantic Hotel in Reno
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (40)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
JennNutting
13 January 2017|
AnswerShow all 3 answers
Response from 170bradr | Reviewed this property |
No clue
0
Votes
GardenThyme
19 July 2016|
AnswerShow all 2 answers
Response from KSN001 | Property representative |
Please accept our sincere apology for not getting back to your right away. We hope you found all the answers. If you have any additional question, please feel free to let us know. Once again, we are really sorry for the... More
0
Votes
Michelle L
13 May 2015|
AnswerShow all 4 answers
Response from Greg M | Reviewed this property |
No this is a non smoking
0
Votes
Room Tips
"Upper floor rooms are above the parking lot."
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"East room on 3rd floor"
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"Most rooms are either north or south facing with lower numbered rooms closest to the elevator"
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"ask for a room in the rear"
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