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All reviewsclose to the airporthi expressfront deskindoor pool and spafree breakfastthe breakfast areafree shuttlenice breakfastnight's sleepupgraded to a suiteyogurthot tubexcellent hotelcomfortable bedbusiness centergreat place to staybusiness trip
We made the mistake of pre-paying for a nights says here in March as our travel route home from Indian Wells, CA takes us thru Reno. We had stayed here previously and it was perfectly suitable to our needs.
The caveat is that on our...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RenoResponded yesterday
Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Reno Airport. I recognize your stay was not 100% satisfactory.
IHG values your experience with our hotels. I have sent you a private message so we...More
The Holiday Inn in Carson City is located with easy access to downtown Carson City or to the freeway. The hotel offers a morning breakfast that is quite popular with guests. It also has a hot tub and a nice pool.More
Response from KSN001, General Manager at Holiday Inn Express Hotel & Suites RenoResponded 8 February 2018
Dear Valued Guest:
First allow me to thank you for staying at Holiday Inn Express & Suites Reno Airport, as well for your kind words. We do our utmost best to make sure every stay is a great one, and we do hope to see...More
Arriving at the hotel, I requested a room on the second or third floor. The front desk person rudely informed me that all the rooms had been assigned and none were available. I explained that I prefer a room above first due to being a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites RenoResponded 1 week ago
Hello from Holiday Inn Express and Suites Reno Airport, we're glad to have hosted your stay. I'm sorry to hear that you were let down by the service level provided by our Front Desk personnel. While we understand your preference and disappointment, as a...More
In today's age, good customer service comes more as a lucky surprise rather than a normal occurrence. I recently stayed at this hotel and the front desk manager, Susana Lopez went above and beyond to meet my accomidation needs. I was dealing with a difficult...More
Perfect for the night before an early morning flight out of Reno. Newly refurbished. We were offered a custom "breakfast to go" bag as our flight left before the breakfast buffet opened. It is not downtown or walkable to attractions.
Please accept our sincere apology for not getting back to your right away. We hope you found all the answers. If you have any additional question, please feel free to let us know. Once again, we are really sorry for the... More
Please accept our sincere apology for not getting back to your right away. We hope you found all the answers. If you have any additional question, please feel free to let us know. Once again, we are really sorry for the inconvenience.
Holiday Inn Express & Suites
2375 Market Street
Reno, NV 89502