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Peppermill Resort Spa Casino

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#3 of 65 Hotels in Reno
Certificate of Excellence
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9,158 Reviews from our TripAdvisor Community

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There are newer reviews for Peppermill Resort Spa Casino
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Showing 9,071: English reviews
Alameda, California
Reviewed 28 July 2016

This hotels hands down has the best pool scene for families. It's one of the hotels we stay at with our kids because the pool side amenities are great. Pools are beautiful with a waterfall, outside bar/snack bar. The rooms on the older part are more like motel rooms, very small and some have views of their parking and trash...

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Helpful?
Thank momwithablog
Merced, California
Reviewed 28 July 2016

Loved everything about the Peppermill. Spent most of our time exploring everything Peppermill had to offer their guess. The slots were fun & interesting. The people working there were all so friendly & willing to help us with any questions we had. This is only place we want to stay at when we go to Reno.

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Thank Dori M
Pine Mountain Club, California, United States
Reviewed 28 July 2016

My husband and I were looking for an anniversary getaway/staycation and received a flier for the Peppemill. We are not into the Casino atmosphere, I HATE cigarette smoke and crowds :), but the price was right so we decided to try it out. We were really glad that we did. The rooms were very nice and comfortable, and away fro...

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Helpful?
Thank Lynda B
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your review on TripAdvisor. We are honored you and your husband chose to celebrate your anniversary at Peppermill Reno! I am thrilled you both enjoyed our hot tubs and Fitness Center, and that you loved your dinner at Bimini. I would like to apologize, however, for any smoking frustrations you encountered. We...

Meridian, Idaho, USA
Reviewed 28 July 2016

Overall we like the property better than downtown casinos. Even with our Passport card, the breakfast buffet at $32.50 for two seemed high in comparison to what we're used to paying for marginal breakfast. Poker players receive marginal comps. when I compared to places I visit in Las Vegas and elsewhere. The rooms overall we consider good and no problem...

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Helpful?
Thank Rick B
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Guest feedback is important to Peppermill Reno, so thank you for your review. We take great pride in the quality and luxury of our resort, and I am happy to hear you enjoy the property as much as we do. However, I would like to apologize for any dissatisfaction with our Passport Rewards Players Club. If you have any concerns...

Clovis, California
Reviewed 28 July 2016

Casino host was a no show at check in. Average room for the cost. During the day the casino is crawling with children walking through and sitting area in the lobby is always crowded. Bed was clean and comfortable and the room was also clean. Did not feel as welcomed as the last visit.

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Helpful?
Thank cbkirby
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno greatly values guest feedback, so thank you for sharing your TripAdvisor review. I want to apologize for your disappointing experience at our resort. Customer service is a top priority for our team, and I am sorry these expectations were not reflected during your visit. Our goal is to make every guest feel welcomed and appreciated, and it is...

San Francisco, California
Reviewed 27 July 2016

Stayed in a King Spa Suite n/s room was everything and the spa jucuzzi just made our kid free weekend that much better. We had couple message done OMGGG Nikki was the bomb.com they really pampered you

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Thank Michelle H
Vacaville
Reviewed 27 July 2016

Room was clean and beds comfortable, gaming is lacking, buffet was awesome, staff friendly, and Alex at the Edge was awesome!!! Had room credit of 50.00 each, so we used them for room service and was charged 80.00.

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Thank U1020DDsusanh
Turlock
Reviewed 27 July 2016

I really like this property however the check-in was very poor on my last stay. I asked to extend my stay and I was told no, I asked to speak with a manager and the young lady said, I am the manager, i told her i had a horrible check-in experience THEN she said we can honor an extended stay!...

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Thank 252irmar
Soda Springs, Idaho
Reviewed 27 July 2016

After being shuffled to a room which was nothing like the "King Suite" I had reserved I complained again to find that the exact room type I had reserved was ready., I was given a $50 meal credit to use and while eating a free meal I decided it wasn't enough to make up for the difference in rooms -...

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1Thank donnawW9116IA
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to review your recent stay at the Peppermill on TripAdvisor. I would like to apologize for the frustrations with your accommodations. We have a highly skilled Hotel team that takes each of our daily reservations and does their absolute best to ensure everyone receives the room type they requested during their booking. Unfortunately, during...

Roseville, California
Reviewed 27 July 2016

Booked a Grand Suite on the Peppermill Reno website for my wife and I for a well needed get away. Called to confirm reservation and check in time the day before. Reservation was confirmed and I was told check in time was 3 pm. I was also told possible earlier check in maybe available and to inquire at Hotel Desk....

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Thank celltwo
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

We appreciate the guest feedback received through TripAdvisor, so thank you for your review. I would like to sincerely apologize for the frustrations that affected your getaway. Our goal is to provide all guests with a relaxing, five-star experience, and I am truly sorry we did not meet these expectations for you and your wife. If possible, we would greatly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502-4213
Region: United States > Nevada > Reno
Price Range: $120 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
Reservation Options:
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Spa Hotel in Reno
#2 Green Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
67 questions
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Questions? Get answers from Peppermill Resort Spa Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bathroom Towels put out a lot of lint. They may not be too friendly for people who are allergic.”
 of 5 bubbles fgomez007, 6 Dec 2016 | Read review
“Room was probably the nicest room I have stayed in for many years. ”
 of 5 bubbles 679don, 6 Dec 2016 | Read review
“I love the huge Tuscany rooms with jacuzzi tubs; and we have stayed in the Peppermill Tower as well and love them too. We feel so comfortable and are treated so well by all of the staff.”
 of 5 bubbles davidfC4374PU, 6 Dec 2016 | Read review
“always ask about upgrades the minimal charge is well worth the larger nicer rooms.”
 of 5 bubbles L4121PSroberts, 6 Dec 2016 | Read review
“Tuscany tower, rooms in high floors with views to the mountains”
 of 5 bubbles GeorgiosNM, 4 Dec 2016 | Read review
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