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Peppermill Resort Spa Casino

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#4 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
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Peppermill Resort Spa Casino
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9,712 Reviews from our TripAdvisor Community

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Showing 9,616: English reviews
Phoenix, Arizona
Reviewed 31 August 2016

Property is beautiful and well maintained. Guest room size was unexpected, but it was great. Service in restaurants and bars was generally good. Food was excellent and large quantity. Staff were professional and friendly.

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Thank ronniet659
Reviewed 31 August 2016 via mobile

Stayed here because of reviews on this site. It was my birthday and this was my view. Unbelievable and it wasn't cheap. The noise all night was rediculous. Do Not Stay Here!!! We did have fun in the casino. Oceano sushi was delicious. What more can I say😥

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Helpful?
Thank Daina R
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your review on TripAdvisor, as Peppermill Reno greatly values all guest feedback. I sincerely apologize for the frustrations you encountered during your stay. We strive to ensure all guests have a five-star experience, and I am sorry to hear this was not delivered in every aspect of your birthday getaway. If possible,...

Beaumont, California
Reviewed 31 August 2016 via mobile

We are attending the 2016 Burning Man festival out in the Black rock desert, we had to run into Reno for some parts and supplies so we decided to stay the night at our favorite hotel. We arrived dirty and dusty so the nice large shower in our Tuscan suite was wonderful My girlfriend took full advantage of the European...

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Thank novakain
Richmond, California
Reviewed 31 August 2016

Initially the stay started off great, that is until my family and I went to eat. service was very slow but we still were having a great time, then we went to the pool, everything was awesome until the kids got hungry, it took almost an hour to get the food but by that time my family and I were...

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Thank cabldawg45
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for sharing your review on TripAdvisor, as Peppermill Reno greatly values guest feedback. I would like to apologize for the frustrations you encountered during your stay with us. We strive to provide our guests with a five-star experience from start to finish and I am sorry we did not deliver on this. I can assure you this is...

Waterford, Wisconsin
Reviewed 31 August 2016

They offer a reasonable lodging price, but try to up-sell from the start. If you don't "bite," you end up in a tiny room far, far away with a HUGE picture of a reclining nude on the wall next to the bed. We barely had enough room for our suitcases! Oh, and you are NOT allowed to carry (up or...

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1Thank Hillary C
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for sharing your review on TripAdvisor, as Peppermill Reno greatly values guest feedback. I would like to apologize for any dissatisfaction you encountered during your recent stay with us. We aim to provide all guests with a five-star experience, and it is disappointing to hear we did not deliver on this. Our Bell Department receive a very high...

Elmer City, Washington
Reviewed 31 August 2016

Overall the service was good for the hotel. The resturants in your facility are very expensive for guests that are on federal per diem and also need to be informed prior to check in that you have refundable daily incidential fee.

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Thank lois_pakootas
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Peppermill Reno greatly values guest feedback, so thank you for taking the time to share your review on TripAdvisor. I would like to apologize for the frustrations you encountered during your stay with us. We strive to provide our guests with a five-star experience and I am sorry for falling short of that standard. When guests check-in, their credit card...

Carnegie, United States
Reviewed 31 August 2016

The overall experience was great! The rooms were nice, the service was excellent, there were a lot of different types of food selections. You didn't really have to travel outside of the hotel if you didn't want to, it was all there. It was just a great stay!

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Thank Robyn M
Antioch, California
Reviewed 30 August 2016

As in past stays at the Peppermill, check-in and check-out were quick and convenient. We ate dinner at the Sports Deli and the food was great as always. There were a couple of problems with the room: The bathtub drain did not work properly. That evening it took almost 15 minutes to drain, then the next morning it wouldn't stop...

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Thank 780rulons
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your review with Peppermill Reno, as we greatly value guest feedback. It is great to hear you enjoyed your meal at Sports Deli and experienced efficient customer service from our Front Desk staff. I would like to apologize, however, for the frustrations you encountered with your accommodations. Our aim is to provide...

Sparks, Nevada
Reviewed 30 August 2016

We love the Tuscany tower rooms! So nice and clean and comfortable. The shower and tub are like your own private spa. We will not stay anywhere else! It's quiet and everyone is very helpful and polite!

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Thank maurban09
Reno, Nevada
Reviewed 30 August 2016

As usual, everything was great. The Peppermill is a classy joint and I always enjoy my visits to the hotel, the bars and restaurants. It is time, however, to redo the Island Buffet - can't compare to Toucan Charley's.

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Thank joedonreno

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1635 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightspot, EDGE. Custom-made, double pillow-top mattresses, 42" high-definition LCD TVs and media hubs are all featured in our guest rooms, and complimentary premium Wi-Fi is available for all hotel guests. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502
Region: United States > Nevada > Reno
Price Range: $117 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1635
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Spa Hotel in Reno
#2 Casino Hotel in Reno
#2 Luxury Hotel in Reno
#2 Top resorts Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was fine as always. Kudos for new coffee machines and refrigerators instead of pricey snacks. Again, we miss the buffet discount ”
 of 5 bubbles Z2714KUjoanm, 24 Feb 2017 | Read review
“Tuscan Tower has really nice rooms and comfortable beds. The walk to the elevator can be a long one.”
 of 5 bubbles GeoffreyF245, 22 Feb 2017 | Read review
“prefer a flat pillow”
 of 5 bubbles denisee775, 20 Feb 2017 | Read review
“Get a tower, view room”
 of 5 bubbles steverR2157ZV, 18 Feb 2017 | Read review
“The room was fabulous thank you”
 of 5 bubbles Alekcermama, 18 Feb 2017 | Read review
5 of 5