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Peppermill Resort Spa Casino

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#4 of 64 Hotels in Reno
Certificate of Excellence
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Peppermill Resort Spa Casino
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10,186 Reviews from our TripAdvisor Community

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Showing 10,087: English reviews
Redding, California
Reviewed 26 July 2016

They stopped all senior discounts. You can't even get 10% off on anything in the club anymore. Seniors have no special perks; even if you live out of town. Your 55 and older card, they will not honor anymore.

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Helpful?
Thank daleh776
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for sharing your TripAdvisor review with the Peppermill. While I am glad you enjoyed our accommodations, I would like to apologize for your disappointment regarding the discontinuation of our Club 55 program. The Peppermill greatly values all of our guests, and with the vast majority of guests joining our Passport Rewards Players Club, we have chosen to refine...

Spring Arbor
Reviewed 26 July 2016

I prefer the Tuscany Tower. The suites have double King beds. A two headed shower whirlpool tub double sink and a makeup chair and table. (Plus a TV in the bathroom) the rooms are very clean. Staff is exceptional polite.

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Thank Michael5048
Sacramento, California
Reviewed 26 July 2016

upon checking in the receptionist had a hard time checking in with my credit card and ran it twice as a result my credit card got cancelled until i could call during the week. i had to use another credit card which didn't give me rewards, so i lost out on reward points due to her negligence. So upsetting.

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Thank rose_mosquedapants
Laguna Niguel, United States
Reviewed 26 July 2016

We came for our daughter's softball tournament in Reno. It was our first time staying at the Peppermill. We found the staff to be helpful, very responsive, and the room to be very comfortable. I would definitely recommend the Peppermill to others. My only quasi-complaint is the smoke filled air once you get close to the casino. I would like...

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Helpful?
Thank Nola W
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

The Peppermill values the feedback received through TripAdvisor, so thank you for your review. I am thrilled to hear you and your family had such a great time at our resort, and that you would recommend us to your friends and family! Those comments speak volumes to the quality and service we provided you, and I am so glad you...

Central California
Reviewed 26 July 2016

Had another good mid-week stay at the Peppermill Resort. Stayed in a Grand Spa Suite and overall it was good except that housekeeping missed cleaning a few things that were annoying (wiping off table tops and throwing away old shampoo and soap). The bed was comfortable, the room was fairly quiet even though it was next to an elevator. Parking...

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1Thank TaylorRose
Roseville, California
Reviewed 26 July 2016

We stayed in the Peppermill Tower. The bed was very uncomfortable. Room was nice. We paid for 4 people and had to call to get enough towels & washclothes, coffee & cups for 4 people, and we left a tip and still had to call and have more brought up after they cleaned our room. All of our keys (4)...

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Thank 325kellyn
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

The Peppermill greatly values guest feedback, so thank you for sharing your TripAdvisor review. I would like to apologize for the frustrations you encountered during your stay. We care greatly about providing our guests with five-star getaways, and I am truly sorry that we did not deliver on those standards for you. If possible, we would love an opportunity to...

Redwood City, California
Reviewed 26 July 2016

The Peppermill is definitely one of the top casino properties in Reno. The pool and restaurants are similar to what you find in Vegas casinos. Beautiful decor and very modern rooms. Customer service is also top notch!

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Thank Bonnie L
Sacramento, California
Reviewed 26 July 2016

Over all the people we encountered were very nice and friendly. I found the Tuscany section to be very well done. Don't go in the bathroom with just your socks on or you might find yourself on the floor.

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Thank kkingsac
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

We appreciate the guest feedback received through TripAdvisor, so thank you for sharing your review. I want to sincerely apologize for the Housekeeping issues you and your wife encountered during this visit. I can assure you that these cleanliness issues are not indicative of the standards we hold ourselves to, and I am truly sorry for falling short of our...

Boise, Idaho
Reviewed 26 July 2016

This is where we love to stay on vacation or just traveling through Reno!! On our most recent trip (7/27-7/28) our daughter left a bag with her computer, school work, and a few other items outside of our car in the valet area. We drove away without it and did not realize it until we arrived in Idaho - 7...

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Thank mummycentric
Missoula, Montana
Reviewed 26 July 2016

The Peppermill would like you to believe you are getting a true Vegas experience but it just doesn't get there. First, our view from 333 made it feel like we were part of crime scene. I realize they had some construction happening but at least clean up the garbage. Easily the worst view I've ever had in any hotel. I...

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Helpful?
Thank Greg T
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review

Thank you for taking the time to share your review with TripAdvisor and Peppermill Reno. I am truly sorry to hear of your dissatisfaction with our resort. We take great pride in the quality of our property, as well as the customer service our staff provides, and it is disappointing to know we fell short of our five-star standards during...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 

Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502
Region: United States > Nevada > Reno
Price Range: $101 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Reservation Options:
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada
Hotel Style:
#1 Family Hotel in Reno
#1 Romantic Hotel in Reno
#2 Spa Hotel in Reno
#2 Luxury Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#4 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Peppermill Resort Spa Casino staff and other travellers.
81 questions
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Questions? Get answers from Peppermill Resort Spa Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an imperial suite-the jacuzzi is much better than in the Tuscany rooms!”
amberrose42, 22 Apr 2017 | Read review
“Upgrade to the Tuscany Tower Suite. It's definitely worth it.”
toclw, 21 Apr 2017 | Read review
“Very clean with good service.”
X4467IXjimg, 19 Apr 2017 | Read review
“Wish we had complimentary bubble bath for the hot tub in our room 😊”
58jasmines, 18 Apr 2017 | Read review
“The Pepppermill tower's is OK but the Tuscany tower is worth the upgrade. SO much nicer and the bathrooms are wonderful.”
827lyndab, 18 Apr 2017 | Read review
5 of 5