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Atlantis Casino Resort Spa

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#1 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
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Atlantis Casino Resort Spa
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3,948 Reviews from our TripAdvisor Community

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There are newer reviews for Atlantis Casino Resort Spa
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Showing 3,901: English reviews
Alameda, California, United States
Reviewed 20 January 2016 via mobile

My boyfriend and I came here for what was supposed to be a beautiful getaway. The hotel ruined it. We changed our res., thought all was handled and well the hotel dropped the ball. We were told we'd get comped our stay and all kinds of other things to appease the many mess ups since we had been walked in...

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Helpful?
2Thank Charmagne72
Quincy
Reviewed 20 January 2016

We decided to go to the Atlantis for our anniversary, Jan. 12th. We entered the Elvis slot tournament the first 2 days, and decided to stay through our anniversary the 2nd 2 days. We upgraded our room, which when we walked through the door, were completely AMAZED!!!! What a beautiful room! We had the 2 bedroom jacuzzi suite! FABULOUS!!! We...

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Helpful?
Thank creativetattedwoman
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for choosing Atlantis Casino Resort Spa to celebrate your anniversary. I am elated that you had a memorable experience. I look forward to having you as our guests again very soon!

Oakland, California
Reviewed 19 January 2016

This is a super nice hotel. Super nice staff -they gave us a free upgrade to a jacuzzi suite, didn't even say anything. We found out only after we went upstairs. Room service food is quite good; staff is incredibly professional at every end. Housekeeping was impeccable; like, do just read people's minds or something? We weren't that fond of...

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Helpful?
1Thank Yuri K
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for sharing your detailed review of Atlantis Casino Resort Spa. It was pleasure reading the highlights of your stay. I look forward to welcoming you back in the near future!

Oakland
Reviewed 19 January 2016

Perfect place to reserve excitement, I really cant express anything else, but to say I would most definitely come on the regular. I also want to include that the Atlantis provided more than outstanding customer service, and all staff that I came across with provided all the information I needed! Once again thank you.

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Helpful?
Thank gregbrio
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for the “Excellent” rating and I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!

Reviewed 19 January 2016 via mobile

7 blunders violating our privacy by walking into our room, naked one time, we go to hotel Manager Tom Maloney. He gets aggressive with me and my lady friend as we share our experience. Worst customer service ever & I travel often. Avoid! At breakfast, we proceed to find a smashed cockroach under a plate at the cafe... 3 hours...

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7Thank Dave H
Honolulu, Hawaii
Reviewed 18 January 2016

Great location to all the ski trails, great hospitality. We ate at the Sky Terrace Sushi Bar, very good quality for the price in Reno. Our server was named Lucky, glad to have her company and her luck with the tables. Will come again.

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Thank Explorer_319
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for sharing your pleasant experience at Atlantis Casino Resort Spa and I look forward to welcoming you back in the near future!

Mammoth Lakes, California, USA
Reviewed 18 January 2016

I'm a long time repeat guest from Mammoth Lakes, CA. and I speak from years of experience. The Atlantis is always reinvesting in it's Resort/Casino and it shows, from the clean guest rooms, clean common areas, clean restaurants and casino. Also the maintenance staff is to be commended, they are top notch.

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Thank Mark C
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for your loyalty and sharing your wonderful comments. I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!

Albany, Oregon
Reviewed 18 January 2016

We had a great stay! Our room was clean and modern, the staff were friendly and helpful, the beds and pillows very comfortable. We loved all the selections of restaurants, and were very impressed with the quality of the food. Very conveniently located next to the convention center with a sky bridge connecting the hotel and convention center. We will...

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Thank DawnO561
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for traveling from Oregon to visit Reno and Atlantis Casino Resort Spa. I am pleased that you had a memorable stay. I look forward to welcoming you back in the near future!

Folsom, California, Usa
Reviewed 16 January 2016

My husband and I would like to recommend the Atlantis Hotel for a very enjoyable experience. Our room was very beautiful and comfortable. We would recommend a wonderful lady named Aubree Figuered to help you enjoy the hotel to the fullest. We had dinner at the Steak House and we must say it was incredible in every way. The chef...

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Helpful?
Thank Marlenenewton
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you, Mr. and Mrs. Newton, for sharing your phenomenal review of Atlantis Casino Resort Spa. I am elated that you had the most enjoyable experience. I look forward to having you as our guests again very soon!

Reviewed 16 January 2016

Let me start by saying that this is my second favorite hotel in Reno. It has almost everything that you can ask for. That being said, if you are looking for something in the heart of downtown this is probably not for you. It is a few minutes away and a lot quieter part of town but also keep in...

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Thank Will B
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for recommending Atlantis Casino Resort Spa and I look forward to welcoming you back in the near future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
Food & drink at the hotel
Sky Terrace Oyster Bar
Sky Terrace Oyster Bar
Cuisines: Japanese, Seafood, Sushi, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 

Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502-6005
Region: United States > Nevada > Reno
Price Range: $119 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Reservation Options:
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno
Atlantis Casino Resort Spa Reno, Nevada
Hotel Style:
#1 Top resorts Hotel in Reno
#1 Spa Hotel in Reno
#1 Green Hotel in Reno
#1 Casino Hotel in Reno
#2 Family Hotel in Reno
#2 Romantic Hotel in Reno
#2 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis Casino Resort Spa staff and other travellers.
36 questions
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Questions? Get answers from Atlantis Casino Resort Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to stay at the luxury tower.”
 of 5 bubbles MyLinhhopham, 8 Dec 2016 | Read review
“I liked the tower room because of the view west towards the snow-capped hills, but this is normally more expensive”
 of 5 bubbles KitK320, 6 Dec 2016 | Read review
“Left faucet handle in bathroom needed repair. Tile below counter in bathroom came unglued. Otherwise room, guest services, food, room service was outstanding.”
 of 5 bubbles dharr2016, 5 Dec 2016 | Read review
“We were handicap and our room was at the end of the hall on the jacuzzi suite... A very long walk for us... ”
 of 5 bubbles Bikerbarb1955, 5 Dec 2016 | Read review
“Higher floors have better views, and with rooms on the front side of the hotel.”
 of 5 bubbles LottyToronto, 4 Dec 2016 | Read review
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