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Hilton Garden Inn Reno

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#12 of 64 Hotels in Reno
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Reno
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508 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Reno, United States
Reviewed 1 week ago

The staff was nice and accommodating. The hotel was close to where I needed to be. Nice area. The rooms were clean, the flat screen tv was nice and the cable worked. Everything went smooth and well. I didn't eat so I don't know how the food is at the hotel. I just was there to sleep and move back...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jeffdU1792MD
New York City, New York
Reviewed 2 weeks ago

We had a nice one night stay at this Hilton in Reno. The rooms are clean and spacious. The lobby is very nice and has complimentary refreshments. Just wish the beds weren't so hard! But overall, a good place to stay.

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Thank Cassie L
San Francisco
Reviewed 2 weeks ago

This hotel is a perfect place for family wanting some peace and quiet and not needing Casino amenities. The one bedroom suites offer plenty of room at a very affordable rate. Best is that it is only 30 mins to Mt Rose.

Review collected in partnership with Hilton Garden Inn
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1Thank Weyland W
McKinney, Texas
Reviewed 2 weeks ago

Everyone was very professional and accommodating....when we checked in we were both under the weather. The gentleman that checked us in made sure we had a room close to the lobby so as not to tax anymore than we already were.

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Thank Rand H
Turlock, California
Reviewed 2 weeks ago

This hotel was very nice, rooms were big, bed was comfortable and the staff was great! The cleaning crew found my ATM in the room after I left and the Manager called me and locked it up until I was able to get back to pick it up, thank you!!!

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Thank Sylvia U
Reno NV
Reviewed 3 weeks ago

Many chain hotel offer breakfasts that range from perfunctory to pretty good. Reno's Hilton Garden Inn tops the chart by offering table service and made-to-order omelets and French toast, along with house-made banana bread and cinnamon rolls. They also offer a wide range of items from a traditional buffet.

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Thank Dave_in_Reno
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Wow, thank you so much for the great review on Trip Advisor! We appreciate your comments about our made to order breakfast. Thank you, and we look forward to seeing you on your next trip to Reno! Take care, Jeff General Manager

Vancouver
Reviewed 4 weeks ago via mobile

I'm a big fan of Hilton Garden Inns: They generally meet a very high standard, and the in-house restaurants are very convenient. This HGI is certainly the worst I've come across in years of frequenting the inns. Upon arrival at the front desk, there was no one around. After waiting alone for five minutes, I actually had to call guest...

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Thank pds209
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We are sorry we were not able to provide you with the quality of service you expect from a Hilton Garden Inn. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest service experience. Your satisfaction is important to us and we try hard to make sure...

Las Vegas, Nevada
Reviewed 4 weeks ago

Enjoyed my 10 nights at this location. Close to where I was working, plenty of area eateries and easy access to the freeway. Staff was helpful and had great attitudes. The facility was clean and well kept. Dinner, bar and breakfast staff were friendly and quick to serve.

Review collected in partnership with Hilton Garden Inn
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Thank ductedfan
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you so much for letting us be your home away from home during your recent visit to Reno. We appreciate the opportunity to serve you and want to thank you for your kind words about our staff, hotel and great location. We look forward to seeing you on your next trip through Reno. Sincerely, Jeff General...

Martinez, United States
Reviewed 5 December 2016

I booked at HGI because I know the beds are comfortable and I needed a whirlpool for a bad back. The first two nights the mattress was deflated and I was sleeping in a hole. Maintenance was supposed to fix it the second night, but it wasn't. So my bad back was even worse! The last and third night it...

Review collected in partnership with Hilton Garden Inn
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Thank denisebJ8862JS
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We appreciate that you have brought your experiences to our attention. At the Hilton Garden Inn, Reno we try to make our rooms perfect for every guest, and we apologize that we did not succeed for your visit. Please know that your comments have been reviewed by our maintenance department for corrective action. We also appreciate your...

Fredericksburg, Texas
Reviewed 4 December 2016

Good hotel, O.K. price, great location, excellent staff. My wife and I wanted to find a safe place to rest after a 12 hour drive across the country - we felt blessed to find this hotel in Reno without all of Casino noise and smells.

Review collected in partnership with Hilton Garden Inn
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Thank Tim T
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We are happy to hear that you found us on your cross country journey and we provided the accommodations you were looking for. We are pleased to hear that our great location and the fact that we are a non-smoking and non-gaming facility worked well for you. We wish you well on your travels, and a safe...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521-8901
Region: United States > Nevada > Reno
Price Range: $153 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Reno 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn
Hilton Garden Inn Reno Nevada
Hotel Style:
#6 Business Hotel in Reno
#9 Romantic Hotel in Reno
#11 Family Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Reno staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Reno staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For quiet, room towards the pond.”
 of 5 bubbles forfun1, 9 Oct 2016 | Read review
“Join Hilton Honors to be able to pick your own room the day before check in.”
 of 5 bubbles 571erinb, 2 Oct 2016 | Read review
“Seemed like a quiet place, so choose away.”
 of 5 bubbles deborahsG967FY, 12 Aug 2016 | Read review
“First Floor does not have an Ice Maker, therefore you must go up the elevator to another floor to find an Ice Machine.”
 of 5 bubbles biscuitmaker, 3 Aug 2016 | Read review
“Elevators are extremely slow. Pick a lower floor and take the stairs.”
 of 5 bubbles 419matthewg, 24 Jul 2016 | Read review
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